MBNA Verification code blocked

[jlsun2]

I never had issue receiving verification codes for any institutions before, but my number seems to be blocking MBNA verification code for both text or call options. 

I called MBNA and after numerous tries, they told me I have to contact the service provider (Public Mobile) to get it unblocked or something. Has anyone encountered this issue before? I cannot access MBNA account due to this.

[Chalupa_Batman]

Then I'd recommend reaching out to a CS Agent to resolve this.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on the top right corner for their reply.

[jlsun2]

I had Public Mobile number for 4 years now..

[computergeek541]

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@jlsun2 wrote:

I never had issue receiving verification codes for any institutions before, but my number seems to be blocking MBNA verification code for both text or call options. 

I called MBNA and after numerous tries, they told me I have to contact the service provider (Public Mobile) to get it unblocked or something. Has anyone encountered this issue before? I cannot access MBNA account due to this.

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Did you tranfser a phone number from another carrier? In those cases, these types of text messages can take a a little while before they start being received. In the meanwhile, you will need to work with MBNA to use an alternative 2FA method.

[Chalupa_Batman]

Hello @jlsun2 

If you're new to Public Mobile, it will take a bit for the system to work.