Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there,I am writing to bring to your attention a concerning experience I've had with my Public Mobile account.On both November 25th and November 27th, I received emails from Public Mobile, both containing the same content, alerting me to restore my...
Guys I need help! I’ve been battling this for two weeks, ive tried all troubleshooting, factory resetting my phone and bought different sims how do I get them combined to one sim
I suspended service last month, I changed my email prior to suspending the account as I no longer have access to that email. Now I can’t log in as I can’t receive a text message or email code help please.
I'm trying to transfer my number from Telus prepaid but my old SIM card is missing and I can't receive the confirmation text.
About 30 minutes ago I ported my number from Koodo to public mobile but unfortunately my old Koodo sim card and my new public mobile sim card aren’t working. I can neither call, text or use data. When looking at the public mobile app, I can see that ...
Hey, is there any way how to give my points/credit to someone else? Thanks.
How do i track my spendings on this app? @Dubes I am confused
Hi everyone,I've been searching the threads for the pros and cons of PM. Most of the stuff I found is from 2017ish, which is no longer current. For example, are there still provincial boundaries? I'm new to PM but haven't ported or cancelled my other...
Hi just updated my subscription to 34$ plan 20GB today..want to change it to 40$ plan 50GB 5G data..how much I will be charged if I change my subscription by today or tomorrow??
Double billed when joining PM, contacted PM CS agent but no response. When/how to make a complaint to CRTC?
Hello Everyone My current subscription is showing Nov 15th to Dec 15th. Is Dec 15th included in my current month or is that the day my next subscription starts? Or would my next subscription start on Dec 16th?
My phone number was changed without my authorization. I am in the middle of several highly time sensitive and confidential applications using that phone number. I haven't been able to get into a contact with an agent yet.
I was excited to have my first 5G plan from Black Friday that finally got activated today! I see that shiny new "5G" symbol I've never seen before, so yay Of course, I open up my SpeedTest app to marvel at the awesome new 5G performance.What the a...
Last week I subscribed to public mobile using an esim during black friday. I've now received a new phone, and with it a public mobile physical sim.I've put the new physical sim in the new phone, and logged into my public mobile account, but I don't s...
How do I port a number in when I can't talk to anyone from public? The outgoing calls from public work but the inbound do not. The old carrier says I have to contact public.
I already finish my PM account activation on Nov 25th, 2023 for its Black Friday deal. Everything works fine until yesterday, I couldn't login My Account anymore. It's just keep forcing me on a page showing " Resume Activation". I am so confused ! I ...
Hello, I had set up my account a while back. I know cannot get into my profile. I need my account number.Wayne Beaudrie
Got overcharged twice for one month when I shouldn't have. How do I contact someone that can reverse the double charge? @CS_Agent
I ported from Bell to PCMobile Esim 15 days ago.Over the last couple of days I've been told by people that they called and texted me.I tested it and confirmed, I haven't had working text and calling since porting!I checked the Bell account and it's s...
I have received a grand total of 1 email from public mobile regarding the shipment of my SIM card.And of course my card has not delivered, unfortunately to submit a ticket for this problem public mobile requires an order number. The one email I have ...
I would like to know if I can get a sim card from Public Mobile for free. @Dubes ?
I need Public mobile to re-trigger the porting process. How can I request that ?Thanks!
while looged into the public mobile app I tried to register my phone number which requires a Verification code sent via text message. I never recieved the TXT messages. How do I get this to work.
On November 1st I transferred my phone number from Fido to Public Mobile. I see "public mobile" as the provider on my phone screen. Nevertheless, Fido still sees my phone number as belonging to them. And they tried to charge money respectively.Also I...
I wish to port out my number to another carrier (for a new device offer) but keep my plan with Public Mobile on my old device. Is there an option to port out but keep my plan going and get assigned another number with PM? Thanks
The superscript 1,2,3 for the restrictions of a subscription plan need be hyperlinks that link you to the details of the subscription so you can read about it. It's not easily found anywhere on the customer facing account page.This makes finding the...
Where do I even get help through live chat from a real customer service agent? Every time I click the "text message" icon, I'm just chatting with an AI bot or it just tells me to sign in and submit a ticket?
How can i remove my credit card?
I made a request to change from 4g to 5g on my next billing cycle (more data -same price), assuming my 4g phones will still work on the 5g. If the switch is made will my 4g phones still work on the network?
