Community

Website Issue - Compatibility Tool Not Working

When I try to select a make in the compatibility tool, I get a blue bar and no option to enter or select anything. I've tried multiple times and it's not working. The chatbot is no help, and the Community Forum is all that appears whenever I try to a...

Change provider from bell to public mobile

I joined public mobile on April 17,but still getting bill from Bell, AlsoI like to keep my number. Do not how to inform public mobile to let Bell know that I have changed?Also I did not entered the code for extra 2G promotion, not sure if I can still...

Port in number to public mobile

How do you port in a number after activation from a different carrier

2 phone numbers not receiving my calls and texts but every other number works fine

Since Last friday my son has been trying to call me and text. I did not receive any of those messages on my phone.  He is the one with the public mobile account.  Every other number is working on his phone but my number and his fathers number cannot ...

What does Unlimited Canada-wide Talk mean?

I have the $25 for unlimited Canada-wide minutes + 500 MB data plan.If the plan says unlimited minutes, then why am I getting "you are low on minutes" or "you just have 10 minutes left" notification? Does unlimited minutes mean unlimited minutes for ...

Security question

I don’t remember the answer to my security question. Does anyone know what to do ?

Not receiving Incoming Calls on my new SIM

Hello, I recently bought a new public mobile SIM, I dont receive incoming calls, I dont know this is happeneing. It has never worked since i got the SIM Card. Please assist

Change my email

I am changing my email address and unable to via editing my profile info

Payment made, phone not working, now it says I owe even more money???

So there was a while (up until today) that I couldnt afford my phone bill. Today I put some of the few dollars I have for the rest of the month onto the plan. It confirmed I made the payment, but I have no service, and now it says I owe even more mon...

Charged twice while renewing

Hi Guys,hopefully you can help me.I was trying to renew my public account and I was charged twice. How do I get a refund?Also, what if I don’t want public mobile anymore?I just renewed my plan, I didn’t use much. Its been like 4 hours. How do I get a...

password

How do you retrieve your security pass word . The question they are asking the answer I have will not work . 

Changing account package

I can't change my current cell package, I keep getting an error message and sent back to sign in

Contact

Does anyone know a phone number or an email address where I can contact Public Mobile?  

I need an add-on

Service Problems?

Is anyone else having problems with their phone service, and how do you report it when you do? For the last 2 days, everyone calling me goes straight to Voice Mail.  Also outgoing calls that I am making are either failing or taking a much longer time...

can't add credit card

Hello, after over a year of automatic payments my credit card suddenly stopped being accepted by public mobile. The card works everywhere else. I was able to add a different card to my account and make a payment, but the original card says "unable to...

Purchased Add On - Still No Service

Hi, I ran out of data yesterday and purchased a $15 add on of 2GB. I still don't have any service. Why is this?

My referral and me did not get the $10 bonus.

I referred a friend to Public Mobile, and neither of us got the $10 sign up bonus. Any idea why? The code was definitely used, and I have 1 referral under my rewards. But we did not get the $10 bonus.

Locked myself outta my account again

It's been about a week since I locked myself outta my account again lol I need help 

Is there a plan lower than 15 dollars per month?

Hi,I am an international student and I am visiting my home country for the next 4 months. I don't want to lose my current phone number and I have selected the minimum 15 dollar per month plan while I am not in Canada. However, I wanted to know if the...

Number

Why is there no number I can call. @Anyone

Self serve login is not working

Hi actually I am trying to get in the website but it is continuously showing internal server error how long does it will take to fix it I want to top up my account.  

Not recieving calls and text, cannot log into my account

I noticed recently my phone signal symbol as an "!" Beside it. So I check my account and I owed money (as my card recently expired). So I signed it, added new card and paid the amount and added auto renewal. Payment was confirmed in statement. Howeve...

Can't access my account overview page

Is there a network update or something going on right now?  it is 12:12 am Tuesday May 10, 2022.I was trying to check my account overview page but just get a blank screen with "internal server error" in tiny letters in top left of the screen.