Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My second phone get disconnected and I can't do a payment for it because I don't have a network on it
Hello, very frustrated! I can't login to my account because eversafe has my old mobile number that is no longer in use. When I hit resend code, the option to send via email does not come up. It keeps sending OTP to my old number. Can anyone help ...
Hi, I signed up and called virgin to manually approve the transfer of my phone #. I’m on an iPhone XR, the IMEI showed as E-SIM compatible. There is an “SOS” instead of my service bars and I’m unable to create a ticket as the only authentication meth...
Hi everyone, can someone please help me to change my Credit carde please.
I need to change my payment credit card to the new one.
Hello,I am trying to receive a text from my bank in Australia which usually arrives just fine, but for some reason it has not happened in several months. See attached screenshot for reference. Please can you see if there is a denied SMS to my phone n...
Does public mobile still sell refurbished phones?
I want to change from BMO mastercard, to CIBC mastercard
Over the years I have accumulated bonus international calling minutes add ons through promotions. If I change my subscription will I lose those add ons?
i no longer have access to the email used on account, the SIM card was taken out and destroyed and my oldest daughter added me to her account with another carrier. I need this account cancelled but we are not having any luck. please advise..i can not...
Hello my name is Ademar. I used to be on the $44.00 a month plan with 4G network, 30GB of Data, and unlimited Canada wide. The plan worked flawlessly. But recently I switched plans. I switched over to the $50.00 a month plan with 4G network, 40GB of ...
violation of terms of service
I have accumulated 42 points that I wish to add to my balance but idk how. In the beginning it used to use my points first before charging me but now points are just being banked
Does anyone know how to transfer from one phone to another using new sim (old wouldn’t work.)
I need invoice of my monthly bill which shows my monthly plan subscription
I purchased a duplicate add-on and need to remove one.
can i atleast keep receiving the SMS and calls while I am in INDIA?
Hi. I need to log in to make a payment with a different credit card due to my card getting scammed. but it will not let me log in. Went through the change password procedure but now just get error messages when i try to log in. very frustrating. ...
The credit card to pay for my phone expired and the phone is not showing up in my account anymore. How can I set up a preauthorized credit card to make a payment automatically every month?
a second thread not required
I can't log into my account because I forgot the email and none of my current emails receives the code being sent to change it. I need an agent to help me change the email for My Account
Hi, I've been experiencing this issue for a while and recently decided to see what was going on in the community. I often get the message "6UT1, this number is not in service" error code for numbers that I know are active. I tried calling my bank at ...
Hi There,We bought a new public mobile plan thinking we could use the esim, but the phone says it's not compatible. We went to the store and purchased a physical sim card, but we now cannot complete the activation. Can you please help us replace the ...
I want to return my money I never setup the e-sim, my phone is not compatible
This thread is about Telus and isn't specific to Public Mobile support.
Hello, Often when someone calls my number they get a busy signal or a message saying "this number is not connected" why would this be?Thanks
How do I log into my account if my phone is dead and I can’t remember the email account I used for verification?
i have tried every thing and even i could not get a straight answer from chat bot
I requested to have my number transferred from virgin on July 20... looks like this was done however Virgin does not want to cancel their service as they state that the porting out was not completed .Please check my account o verify all is working as...
