Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Do not disturb is not on. I have taken my sim card out and reinserted it. I have suspended my account and started it again. I bought this phone from Public Mobile in March.
I am currently outside of Canada. As soon as I arrive, I try to use a phone that trying to buy a sim card in advance, but when I buy a simcard ,it keeps saying the zip code does not match billing address and does not pucharge it. But my Postal code...
When I joined last month there was a promotion Bonus 3.5 GB data Now my data allocated 3 GB gone, My bonus data not showing, I am disappointed I have also given pre-authorized payment instructions too,
Hi, I have paid a $15 top-off and had a proof of payment but didn't get any new minutes yet and it's been more than three days now.What's going on ?Thanks
I need to transfer my number to Koodo Mobile. I need public mobile to give permission for Koodo to take my number.
Hi,I'm currently on the old $15 plan that doesn't include the unlimited incoming minutes.I would like to change to the new plan, but it doesn't show up as an option when I try to change my plan... only the $25 and up plans are options. I've read lot...
My dilemma was simple or I thought it was, I double paid my services in June by accident, I didn't get a refund or request one due to the fact that I had no Community Account, it seemed a bit unorthodox to join a forum for basically no assistance fro...
Hi, new to public mobile. Works great most locations data and calls. At one location I spend allot of time at only data works but cant make or receive calls. I get there can be low signal areas.. but data is working? My phone shows LTE and 3 bars
My account’s Usage History shows outgoing SMS messages at all hours, including 3am, 5am, etc. I have not sent any of these, and reviewed my iPhone’s SMS history to confirm. Here’s my usage from last night / this morning showing 7 messages over a 2 mi...
hi, I have an account and a number with public already. Yesterday, I put in a request to port a number from koodo mobile prepaid. I was told I would hear later in a few hours, but haven't heard anything. Can you please help me port my number?
Need PUK number
I paid my bill July 20th so it should be good till August 20th. I just put another 50 on to cover from August 20th to September 20th and it's saying my thing expires August 19 I'm getting less days each time I pay for a month ahead what's going on?
I had to change my credit card information as my expiry date was nearing and I received my new card. I now have two pending charges on my credit card for my bill this month. does anyone know how this can be fixed so I am only charged once? thank you
I upgraded from 3G to 4G 4 days ago and it still is on 3G. Why?
I do automatic payment, I am coming public mobile from my friends . Only received one month credit, after it s not fonctionne
I’m trying to add more data to my plan but in order for that to happen I need an account but to make an account I need an account so I made one. Then it says the password is incorrect for the account I JUST made and now I can’t submit a ticket to ask...
Has anyone else checked their plan usage stats and found calls you did not make, listed? For example, it says I made a 15 minute call to 226-580-4001. I checked into this number and it is a scammer number. There are many reports about it on " Caller...
HELP! my login email has changed and I need to update but cannot get a confirmation code sent to previous email. Can it be sent by text to the phone?
Hi Community,I'm wondering if someone is able to have a look at my account and check where all my data go? I checked the usage history and it shows maybe used a 1GB, but my account dashboard shows I have 0 GBs left after 10 days.Regards,Kit
Anyone else when they try to sing into their account it says this website does not exist anymore?
as title. was told by a rep working at telus.today like 20 minutes agoalso should sim cards be 5 bux at retail outlets or 15 or 20, in alberta if makes difference.and during the activation process can u use a time card or does it need to be debit...
Hello. I have already used my 250 MB. My messengers (whatsapp, viber, Google maps) do not work without wifi. That is, my mobile connection works only to receive incoming calls. What should I change in the mobile settings?
I was charged twice on 07/15 for my plan, once at 7:16am, once at 8:06am, but my payment history in self-serve shows that there's only supposed to be one payment on 07/15. Was it an error? Can I get a refund for the extra charge?
I just returned back from the states after 4 days, so I still have 6 days left on my US Roaming 1g that I purchased. Can I use that as part of my monthly data now back in Canada until the 10 days is up, or is that only for in the US?
I've been trying to either reset my password or login using my password. The first option doesn't work, the second option takes me to a Forbidden, blank page. Any help is appreciated.
I plan to travel to Europe and Middle east.I do not want to use my cellphone to call, but I need to check some messages I might be received within that time.I am not sure if I can receive any text messages there?If yes, Do I get charged for keeping ...
Got a text saying I used all my data, according to my online account I have over 9gb left, what's up?
Can I switch my SIM card to another phone without interrupting my account service?
My history only shows a small amount of data usage, but the summary screen tells me that I have no data left.Why?
I have tried to connect with my purchased US Roaming package (Talk and Text only) but get the message "Not registered on Network". I don't even see the network being avaiable.As per the chat-bot troubleshooting, I turned on Data Roaming and tried to ...
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