im trying to update my credit card information

[shaya]

 

failing several times.

why?

[esjliv]

@Gail-ann - where are you running into trouble?

You can make payments through My Account or by calling 611 if you have a card registered on the account.

[softech]

@Gail-ann   you can try to use *611 to make a payment if you know  your 4 digits PIN

if not,login to My Account, confirm click Reactivate my plan if your account is suspended. 

If your account is active, you can then go to Payment page and make a top-up there instead

[Gail-ann]

Need help making credit card payments 

[dust2dust]

@jay76- Seems nobody ever likes suggesting the other methods of payment. You can use 611 and your 4 digit account pin to make payment using the registered credit card.

You can buy vouchers and enter them dialing 611 as well but no pin is needed for vouchers. You can buy vouchers in a bunch of stores or a couple places online (for a small extra fee).

You can use the real time payment method in a few stores (for a small extra fee).

That way your services can get working again.

[esjliv]

---

@jay76 wrote:

I Have been having THE SAME ISSUE SINCE LAST WEEK & Have done All the Cash Cleaning and Yata-Yata,

And My Service IS STILL DEAD.

YOU "TECH" PEOPLE HAVE NOT GOTTEN TO ME AT ALL.

---

@jay76  - we are not public mobile representatives here on the forum. We are customers like you.

Did you submit a ticket with customer support by these methods: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

is that what you mean when you said 'tech people'? If so, go back to your inbox and respond to the ticket to ask for an update.

Are your services working?

EDIT, sorry, you said your services are dead, so yeah, I guess not working.

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device) what does the status say?

And the issue is just not being able to log into My Account/My Rewards?

Are you able to use these links to log into My Account?

https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4...

https://selfserve.publicmobile.ca/en/account/overview

[softech]

@jay76 we "tech" people are just customers like you but trying to help

with your issue, I guess it is time to open a ticket with PM support for further investigation

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[jay76]

I Have been having THE SAME ISSUE SINCE LAST WEEK & Have done All the Cash Cleaning and Yata-Yata,

And My Service IS STILL DEAD.

YOU "TECH" PEOPLE HAVE NOT GOTTEN TO ME AT ALL.

edited by computergeek541: profanity removed

[softech]

@shaya   please wait a full hour before trying again.

After the hour wait, first try again using My Account  using Incognito mode.  If it fails, don't try again there. If you know the 4 digits PIN, try again using *611 and pay by amount due

[hycm53]

---

@shaya wrote:

 

failing several times.

why?

---

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.
Follow above method try login again.

[esjliv]

@shaya  - 

Try again later, as the message suggests especially if you had too many failed attempts, as your card may be temporarily locked with Public.

When you do can you try a different browser, or device? Likely a website cache issue.

[Handy1]

@shaya  Try again incognito mode private mode and maybe wait and hour