Community

JefforyBeland · ‎03-01-2023

Getting error when ever I am trying to call

The SIM is not working, it seems

Unable to activate the SIM as well

esjliv · ‎03-01-2023

@JefforyBeland - did you recently activate a SIM card, or is this an account that has been active for a while?

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

*try your SIM card into another compatible phone...this could rule out a device issue/setting.

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Maybe also try manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if calls work.

edit...did you go through the SIM Card activation process here:https://publicmobile.ca/en/on/portal/activation

softech · ‎03-01-2023

@JefforyBeland you just joined PM for couple days and sim never works?

do you have another phone to test the simcard?

honest, it could either be phone being blacklisted or sim card provisiong , especially if you are newly activated

if not, then open ticket with Pm support and ask them to confirm if your sim card was provisioned properly

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Getting Not registered on Network