Transferring phone number

[dysyevi]

I tried transferring my phone number to my new SIM card but it said the transfer didn't work. Now when I enter my number to try again it says to enter a Canadian number that exists. What do I do?

[softech]

@dysyevi you are exiting customer? if so, you don't go to activate portal to activate 

you login to My Account using a computer only, the click Change sim card from the quick links menu and follow the steps:

https://selfserve.publicmobile.ca/en/account/edit/your-account

[Handy1]

@dysyevi  Check to see that number can be transferred 

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do