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Can not renew an automatic payment

Arwen
Great Neighbour / Super Voisin

Every I submit the payment renewal request, it shows: sorry, we're not able to process this request at this time, please try again later. But my old card has expired, I have to renew my card for an automatic payment. I already tried many times. Please let me know how it could work.

1 REPLY 1

RavingRaven
Model Citizen / Citoyen Modèle

@Arwen 

You need to request an agent to remove your old card then hopefully you will be able to addyour new card info to your account. Send a private message by clicking on the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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