BOUGHT A VOUCHER AND PUT IT ON MY ACCOUNT

[hollig]

WHAT DO I DO TO GET IT TO WORK

[softech]

@hollig 

First try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[BKNS27]

@hollig 

Clear the cache and go incognito the enter your registered email then click on Reset Password.

If didn’t receive a 2FA code to change your password through email or phone number then it is not registered in the PM system.

[hollig]

they are saying my email is wrong

my password is wrong

[BKNS27]

@hollig 

You can change the CC information by login into your account and go to Payment section.

[softech]

@hollig 

login to My Account, Payment page, click Manage payment method and update card information

https://selfserve.publicmobile.ca/en/account/payment/manage-card

[hollig]

how do I change my credit card info 

[esjliv · Accepted solution]

@hollig - if you added it successfully then what is the issue? IS your account still showing Suspended status?

Does it say anything is owing in your My Account or when you dial 611 from your phone? If you are still owing more to reactivate you will need to add more to your account and then reactivate services.

[softech]

@hollig   where did you buy the voucher and when you got it?

Vouchers from some store could take as long as 24 hours to become active. If you do not need it urgently, wait the full 24 hours

you can load your voucher via *611 or via My Account Payment page

[hollig]

its been on there for 5 hours

[computergeek541]

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@hollig wrote:

WHAT DO I DO TO GET IT TO WORK

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One way would be dial 611 using your phone.  The voucher can be applied from there. Please note that some vouchers take a few hours before the voucher code starts to work.