Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I haven't used that much data and I have 5G plans. Still, I noticed public mobile internet speed is too slow.. Please fix it. I have tired my troubleshooting steps. If you can't fix it, I have to Bell or Rogers. Thanks
i an new to public mobile and want to ask in future will there be any long term( semi annual or annual) plans for affordable price.
Hi,I ported my number and open my public mobile account on Friday November 10. I can make calls from the public sim card with the number I ported but can't receive calls or texts. When I call the number it says it's not assigned.
I just switched to the 20gb for $34 Black Friday deal. Will I lose the add ons (Christmas freebies) that have been carried over for years now?
I had to drive to Maine early this week.The public mobile on my phone seemed to start working after I'd driven not too far south of Quebec City.I desperately needed it soon after I crossed back into Canada today, but the phone and PM seemed operation...
A few folks here already raised the issue of unable to receive calls from some of their friends/family members, but calling out or sending text are still working.So after I checked with few friends from different carriers, it looks like We cannot rec...
My bank account was charged 28.74,but when I try to login, it still ask me to pay again for activate the account.
I cannot make any outgoing calls. I get the message that my phone is not connected to the network...I can send and receive texts. I believe I can receive calls as well. I tried taking my sim card out and restarting my phone several times.
Hello,I am on the legacy rewards system and the wording for the black friday offer is making me question switching from my current plan. When it says "Earn $1.70/month in points value with our Public Points" does that mean I will be switched to the n...
I'm am trying to use my Simplii MC Debit with my account but I keep getting an error message. My TD visa credit is getting the same message. Only my TD visa debit is accepted but I can't use that to pay atm. What am I doing wrong?
Really? No Wi Fi calling?
I joined to publicmobile and paid thr subscription. Once esim is activated and received email that number transfer will take max 5 hours, i went to bed for sleep. Next morning I figured that i was supposed to type "YES" to the text from my previous...
Hi,On Google when I searched for Public Mobile, the search result came up with a Black Friday deal of $34 for a CAN-US plan. When I went to look at the Public Mobile plans, I could not find it. Did anyone see it. I've attached a screenshot of the ...
Hello,My child had gotten a hold of my phone and subscribed to a plan, I need to cancel my plan and unsubscribe as well as get a refund for the plan that my child was able to get. Please let me know how to do this. Thank you
Hello,How long does it takes to transfer a phone number from Bell. It’s been almost 24h and whenever someone calls me it goes to my old carrier voicemail but data plan is working fine.I tried rebooting the phone. Turn off and on the line on my iPhone...
I can get text messages but can’t make or receive calls
I can't top up my account thru my phone using my 4 security digit to ad money and I can't access my account online I need help from customer service agent how can u don't that
Hi,I would like to get my wife onto the Public Mobile service from Rogers. I have read a few threads regarding a seamless transfer and eventually full-service with a ported number. She uses her phone for business and personal use and therefore I can ...
My mother's phone number is not porting over. It worked for a while, but has stopped working. @CS_Agent
Hey, my Koodo to PM transfer is going very unsmoothly. Please help asap. @CS_Agent
I signed up Nov 13, how long does it take to see data usage on my login profile? so far it shows 0 MB used.....and I have been using data
I've dealt with 2 CS agents, and asked to speak to a supervisor (never heard back from anyone).I ported my number from Fido on Oct 31, but since then very few people have been able to reach me on my PM service. Many people get a weird tone, or a mess...
Already submitted a ticket, but no response. I'm unable to receive calls, but am able to make calls. I am also able to receive and send text messages. I haven't transferred my number or made any changes to my subscription- I've been a customer for ab...
Is there any good plans for Black Friday?
Hello,I ordered my phone plan online thinking I'd get the eSim, but ended up paying $10 for a regular Sim without realizing it.Is there any way to adjust my order?
Like many others, I signed up with PM for the BF $34g/20gb 5G package.Once I enabled it via e-sim, I was not able to receive any calls, and am getting 3G speed at best (Stouffville area). I haven't finalize porting my phone number from Fido yet, beca...
i tried using the android APN settings, still not working.the app says "Services on hold" Yet i just signed up today 8hrs ago, and my CC was chargedPixel 6
Switch plans and now charged $50.68, and then $45 in the same billing cycle? Why? Now just switched to the $40 plan a 40 gib, will I be charged twice? I need a refund, please help?
I signed up three accounts two days ago. Realized today that Telus did FOUR identical first-month-amount debits from my credit card - I guess one double-charged.I raised a ticket today and after asking for the same detailed information that I provide...
@CS_AgentI paid for my monthly subscription this morning and I just received a message saying that my account has been suspended due to payment issues. It’s been taken out of my account since 6am and now again I have no service. Sometime earlier this...
