02-24-2023 01:30 PM
I started a port of my existing phone number from another carrier into my temp Public Mobile SIM card on another phone.
When doing the port I could not find my existing carrier in the list (Zoomer Wireless). Zoomer registers to the Cityfone network, so I chose that.
Now I get a text message saying that the port is having problems, incorrect ESN/MEID.
Not sure how to proceed. The chatbot didn't help much.
Solved! Go to Solution.
02-24-2023 03:51 PM
Ok case closed. Thanks to everyone for the help!
02-24-2023 03:48 PM
HI @Slothie that is a sign that porting is completed!!! I don't think they will send you a text about completion
Welcome to PM
02-24-2023 03:41 PM - edited 02-24-2023 03:42 PM
@Slothie Sounds like port is complete port team was probably able to verify the port verbally hence reason you never got the the confirmation text would be my guess , but we happy to hear it working for you now .. and welcome to public mobile 🙂
02-24-2023 02:45 PM
OK so my old Zoomer phone went to "Emergency calls only". I never received any text message asking for confirmation.
I can send and receive calls on my ported phone number on public mobile now (and public mobile SIM). I guess the port is complete?
So odd I never got a confirmation text. Is that normal?
02-24-2023 02:08 PM
Waiting for the text message from Zoomer for confirmation... The Zoomer SIM is in another phone (that's powered on and still registered to Cityfone).
02-24-2023 02:03 PM
@Slothie Fingers crossed 🙂
02-24-2023 02:02 PM - edited 02-24-2023 02:03 PM
HI @Slothie Yes, put your Zoomer sim card back in a phone. Zoomer will message you , reply YES
Then you can put the PM sim back to the phone. The porting should completed within 90 mins. You will see porting completed if you receive inbound calls on your PM sim card. So, reboot the phone every little while and try calling yourself
02-24-2023 02:01 PM
Thanks. Called the number and they re-initiated the port. Will find out soon hopefully.
02-24-2023 01:32 PM
HI @Slothie is the account on Zoomer still active?
Call PM porting support team and they can restart the porting process. I will messge you the phone number. Check Community inbox
02-24-2023 01:32 PM
@Slothie wrote:I started a port of my existing phone number from another carrier into my temp Public Mobile SIM card on another phone.
When doing the port I could not find my existing carrier in the list (Zoomer Wireless). Zoomer registers to the Cityfone network, so I chose that.
Now I get a text message saying that the port is having problems, incorrect ESN/MEID.
Not sure how to proceed. The chatbot didn't help much.
Please go back to the chatbot to open a ticket and a customer support agent will contact you afterward to assist.
02-24-2023 01:31 PM
@Slothie I’ll send you port team number private message for live support