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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Public Mobile

I attrive my cell phone I pay 50 plus taxa month for this service I been with u guys couple of years now and I say at the beginning was great but now this service sucks so much I can't text or call without having to use my data I suppose to have 10Gb...

Resolved! Try to reset my password

hey there,I have tried to login self serve, but I forgot my password. Following the instruction, I provide my email address to reset the password, and was told I had been locked out and I need to contact Public Mobile for help. So I'm here...hope any...

Resolved! Getting full annual payments for years 2018,2019, and 2020??

The site only lets me go back 6 months. Is it possible to get my statements of all payments made for 2018,2019 and 2020? Thank you AK

Resolved! Delete my account

Delete my account it's simple

Delete my account

PAYMENTS

My mother is 83 and doesn't use the internet. Her phone has been cancelled for non payment even though shes been paying autopay for 4 yrs now. She pays 3 months at a time. Her service has been cut and they claim she owes them $90? How is that even po...

Resolved! Request to change my login userid

Good Day, I have already been able to change my profile information (address, etc...) via the self-serve portal but I also need to change the userid that I log into my account with and the associated email address. Kindly advise how this can be done?...

Referral credit

I joined Public Mobile in spring 2020. My husband signed up for it in June 2021 but through a different service and at the time I didn't think to ask about getting the referral credit $1 off my monthly payments. Is there a way to get that set up now...

Unlimited Canada calling - call cannot be completed because used all minutes?

I tried calling a different province and it said on my screen Public Mobile Assisted Dialing. Then it told me 'your call cannot be completed because you have used all available minutes' but i have the unlimited Canada wide calling? Help? When i call...

Resolved! If I exceed my data plan, how much will be the extra data usage?

I wondering how much is the extra data usage, so I better manage my bill

Resolved! Issue receiving incoming calls (after successful porting)

Hi all! I was initially having some issues receiving incoming calls, which I finally got resolved (I think). There was an issue transferring/porting my number from Bell to PM, but it was fixed Saturday evening (the 9th). I was able to set up my PM vo...

Resolved! Will the reward from the community post go automatically to my account?

Will the reward from the community post go automatically to my account? or Do I need to do something to link my posts to my account?

Data question

So, in the early morning, I go for a one hour walk. To get me through that brisk walk, I tend to listen to radio. I had moved from a basic non-data plan to a basic data plan the previous month. However, part way through the first data plan mont...

What is so good about Public Mobile plans ($50+ plans)?

Back in the days, where 2nd provider like Virgin, Koodo, Fido etc. were providing $40 for 2GB data, PM seems like a good option, $40 for 4.5GB with 3G speed. This was 2.25x data allowance for internet surfing. Nowdays, the $50 plan offers 10GB data w...

Apn for Samsung galaxy note 9

Hello , has anyone had difficulties with samsung galaxy note 9 not connecting to internet , I followed every step with APN and still no luck , can anyone help ? Thank you in advance

Resolved! Re: Switch to PM

If we received this promo code (for the recurring 2GB data) via email and have decided to purchase a SIM card online (with 3-7 days for delivery), will the promo code expire on us because of possible days in the SIM card delivery time? Thanks!

Switch to PM

Resolved! Switch to PM

my friend she lives in BC and she would like to switch her phone plan to PM, but she is not confident to do it by herself online.Is the Walmart only place she could go to do it? Thanks

Cannot establish voice calls, recurrent issue

Hi there, since a few weeks, I noticed that, many times, I cannot establish voice calls nor have my SMS received in time. For some reason, even when I know my correspondent is expecting my call and we both have all of our reception bars, my call trie...

Resolved! Double charge on new account

I switched my service provider to public at the start of the month and was double charged for my first month. I'm not sure if I should contact a moderator or if it's normal to be double charged on the first month as some sort of activation fee. The t...

Resolved! Default password for Voicemail?

On new account activations, is there a default voicemail PIN code that gets setup? For example the last digits of the SIM card perhaps? I'm assuming the default voicemail PIN is different than the PM account PIN which is used on 611 during purchases...

Resolved! Does Public Mobile support 5G?

For some reason the chatbot couldn't answer my question, and the website directed me here instead of letting me create a support ticket to ask the staff directly. I'm thinking of getting a 5G phone, but I'll probably switch to Telus or some other car...

Resolved! Can voicemail be checked from a landline?

Hi, With my previous provider, it was possible to call your phone number from another phone and then press pound # key following your voicemail PIN in order to retrieve your voicemails. Is there a shortcut for Public Mobile? I suppose this applies on...

Resolved! Forget security questions password.

I forgot my security question . So, How do I reset it?

SIM card issue

Hi, I initially thought I lost my cellphone, so I deactivated my SIM card. But now, I found my cellphone and I am trying to reactivate the SIM card but it is not working! Any solution? It hasn't been 90 days. Only lost the phone for 2 days, meaning S...

Resolved! I need to change my number

I need to change my phone number

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Public Mobile

Resolved! Try to reset my password

Resolved! Getting full annual payments for years 2018,2019, and 2020??