Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need assistance to change my plan
I recently upgraded to the 6gb 4G package to start immoderately as of yesterday but I’m still getting the slow reduced speeds. I tried resetting network settings and restarting the phone. No difference. Any ideas?
It’s like my plan or sim has suddenly stopped working or been cut off
I want to create an online account and get my account number - i forgot my pin but have the simcard in my phone, simon says I have to contact public mobile to register or reset my password - went to store no one could help me - can some one please fi...
I need help
Hello. Either my account isn't working (claims of suspension) or other problem(s) might have occurred. Please advise why I can't use my cellphone to call people when the payment was accepted and added. Thank you.
Is their a profile setting to adjust the time stamp to be correct for Pacific Time?This is available at my voip provider. Thanks.
I did not receive my sim card after ordering online and I can't seem to get hold of agent to talk to. Order xxx268 Edit order number by popping for privacy reason because this forum is open to anyone on the Internet.
Help my phone number is (abc) xxx-yyyy Edit by popping to remove phone number for privacy reason as this post can be viewed by anyone on the Internet.
Hi, I am 10 days into my current bill cycle and it shows I have no data left. When I check the usage online it is not even close to the limit. Seems like some issues on the backend. I tried to file a ticket but no respond so far. Having no data on a ...
Hello,I'm still new here. For over a week I can notice that I can't receive a verification text everytime I am doing 2FA. Logging on sign up partners on CRA site for example. But some sites are successful (only few). Verification through calls works,...
I made a $40 payment today and phone working, but received notice saying “still haven’t paid” what’s this ? And no notice that I paid!
I want to cancel my service with Public MobileKarin Givetash
Could I have a rep call me to change my .credit card number. Please.
My plan was supposed to be changed today for the 41.25 dollar deal for the 4g network plan. Please explain even though I changed the plan on the website and it insured me it would be changed on this day, but yet you charged me for my old plan and nev...
We have had good service up until 3 days ago. We are not getting service at home. Ready to leave your service.
HiI have deleted my email used for login purposes to access public mobile account and therefore now cannot log in to my account. Any suggestions on how you change my email for logging in purposes? I have changed it on the community login but can’t ch...
Purchased a 10 day US add on. In my account I can see the add-on and it says 10 days and is full. Yesterday it said 10 days. I am unable to call or text. Tried restarting the phone. Nothing seems to be working.
Never in my life have been more frustrated with a phone company .. I've been the hole night and this morning trying to change my sins phone plan .. I get to payment part and i keep getting a msg saying ... OOPS SOMETHING WENT WRONG .. PLEASE TRY AGA...
I pay $15 monthly but today after I payed it still said my account was temporarily suspended so I ended up paying $16.95 which was weird. I contacted the robot and it said I had an outstanding balance of $30 does anyone know why that would be if I’m ...
I have bought two US roaming add-ons. I purchased the first one in Canada, a few days before my trip. I guess it started immediately because I only had use of it for the first few days after I entered the US. Isn't there a way to delay activation? Do...
I’m tired of dealing with screens and computers/automated systems I need to talk to a real human who can help me process payment for my plan change I’m trying to do today
Hello I need help, I am a long time customer, recently I can't log in because I forgot my password I always had it auto filled. The email address on my account, I haven't used for years and don't know the login. now I tried changing my password and I...
Hello, I just activated a new number and completed all steps, but the number can't identified by the cell phone. I can't make calls and receive calls. Please help. Thank you.
Getting ready to help my friend to swap sim. just waiting for the sim to arrive So, does changing sim in the new portal still requires 2FA? If yes, can we choose to receive on phone or in email?
