i was locked out my account

[johnculmer]

iu have changed my acocunt etc and i still can not geti int omy accoutn i did it last time icontacted support please help asap i want ot change myplan that is all./ 

[BKNS27]

@johnculmer 

Just click on Forget Password then change your plan on your Self Serve account under My Plan>Change Plan.

[hairbag1]

You can dial 611 and get access to various options for your account...you will need your PM PIN number though.

[HALIMACS · Accepted solution]

@johnculmer 

You should try to regain access to your self-serve so you can do this yourself.

If you forgot your login credentials, contact the Customer Support Agents by clicking here

Once you've gained access to self-serve, here’s the process for changing plan:

First login to Self Serve to this screen:

Then, click Change Plan:

Then select desired Plan:

Then choose Change on Next Renewal Date:

[Anonymous]

@johnculmer 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..