[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Got billed after cancellation
To whom it may concern, We had 3 accounts with public mobile, we all switched at the same time to Telus mobile. All 3 of us got billed on january 6th and we were switched on january 7th. We never got back our refunds pro rated, we don't have access t...
I can’t renew my prepaid bill
Hello I was supposed to pay my bill on February 11 which I was in the hospital and couldn’t I just made a payment for $45 which would automatically renew my monthly plan but it isn’t letting me and it shows that I have a balance of $46 and I cannot g...
Resolved! No public mobile user
I am not user of public mobile but you deducted money from my master card on feb14, 2023 of 40.25 dollars.You send me email on my email Id too of upgraded customer plan . How is this possible? How can talk to customer support team what is my ten digi...
what is going on this time?
Woke up this morning with no service... my sim card is not working. SO I popped it in and out - no dice. So I tried to log into my account dreadfully because that never works... and it didn't, worse than usual actually. It didn't even attempt to...
Locked out of account
My homepage says account suspended Payment was made AND on my homepage (below suspension message) it clearly shows that my account renewed. Can you rectify ?
Resolved! Is Public Points Opttional if I changed my plan just now?
Do I have to change to Public Points with this new plan ($40 15GB 4G) or can I leave it at what I had before where I earn Loyalty Rewards? I prefer the Loyalty Rewards, wanted to confirm that is ok to leave it as is or I'm required to join public poi...
Resolved! Account suspended - funds debited
3 issues: 1. I always receive a text that the account is due in X number of days - this was not received - nor was the account due at the date it was suspended - I only found out due to the debit from bank account 2. I noted that funds were debited...
Locked out of account and cannot pay bill
Hi I'm locked out of my account and unable to pay my bill. I would not like to have any penalty charges for not paying the bill on time. Can you help with this? I moved my number out of public mobile since the customer service and data plan is disa...
Resolved! [email protected]
I need my 4 didgit pin number Edit by Dunkman: removed personal information
Resolved! login and password
I have a public mobile phone number but cannot login as I can not remember my password. When I try to use my email and reset it nothing is sent to me. How can I get into my account?
Resolved! Not getting 2FA - security code to my gmail
Hello,I am not getting the security code to reset my password. I checked spam and I have an issue with text so email is the only option for now. I have waited over 1 hour but the security code is nowhere to be found. All I need is to reset my passwor...
Het
My add on data not working
New voicemail notification
I don't have any new voicemail but I have a notification for new voicemail and can't delete it. Do have any solutionMy phone is Samsung Note 8 and android The simcard is public mobile
Resolved! Data Usage
Heyo, Gooday!!Wondering why my phone says that I used more data than what PM is saying.Have not used any in over a week. Should be updated? Phone gives a rolling month ie. Jan 21-Feb 22. Could it be an estimate? More curious than anything.Thanks
Unable to log into My Account
I not able to log into selfserve.publicmobile.ca after having signed up and paid for a plan. This is what I see instead: I'm able to reset my password, but clicking on the link to my account after that leads to this page: I'm also unable to connect t...
Not receiving incoming call or texts
Not receiving calls or texts on my line
Lucky gave me two puk codes that dont work
Any advice please Got network unlockcode from old service and puk from sim company two codes for samsung 7 both dont work
account login
when i log into my account it send me to verify with a 6 digit pin that you email. But i'm not receiving any email for you.but got other emails from you.. Im just tying to pay on self serve.
Sim card swap
I lost my sim card. Got a new card now and trying to swap with my old sim with the new sim, under my profile but it’s not updating. Can someone help? Thanks
Resolved! When will I get my SIM card?
I ordered a new SIM for my phone, the order says it would take 5-10 business days. It's been 14 business days and I still haven't received it. When can I expect to receive the sim card? I haven't been able to use my phone at all without the card, suc...
Resolved! Cant receive incoming calls
I just received my first sim card, created my account and got my number. I can call out and send and receive text messages but can't receive calls or use internet. I've don all the troubleshooting but it's still not working. What do I do?
Resolved! Activation Help
I recently setup my phone (Monday February 13) and today the 16th my service is still not fully operational. I can make phone calls but I cannot receive calls.
US Data & Talk add on
Hello PM, I bought the $30 US Data+Talk+Text add-on this morning, and now I'm in the US, but seems my data does NOT work! Please help check and get my data connected ASAP!! Thanks,Daphne
Simplified plans of offering
Noticed that PM has made a great effort to simplify its offering and not to confuse new users. It is a great start; just wish PM could clean up the cluster in the choice of plans when you wish to switch your plan. If you wish to switch, you have a...
Resolved! Log in to my acc to change plan
Hi I need help. I was offered 30 gab plan for 45 dollars. I need to log onto my public mobile acc to change my plan for the next billing cycle. I am not able to log online to my account to change plan. I try to reset password. The password successful...
No call service
I havent been able to call or receive phone call for 3 days. When people try to call me, they go straight to my voicemaill or when I call it seems that there are nos services.I’ve verified airplane mode, do mot disturb and restart the phone. I have a...
