Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have an iPhone 12 and I do not know how to set it up with PM. I've inserted my Sims card and it asked for a QR code. Where is the QR code on PM?
Hi,This is Nour! My phone is stolen today, I would like to cancel my SIM card and keep the same number for another one
The problem is in the title - I ran out of my base plan data for the month. I wasn't necessarily worried at first since I had the 1GB Holiday Giveaway data reward from December 2019, and the 2GB Holiday Giveaway data reward from December 2020. I figu...
Hello, I no longer need a plan but would still like to keep my number. To that end, I've been trying to transfer my current Public Mobile number to the number-parking service NumberBarn. However, I'm unable to complete the transfer because Public Mob...
Do we get notifications for any replies to our queries? Sorry I am new here
i have voucher..... confused as to how to procede
Hi everyone,I ported my number from Virgin to Public today. I was wondering if your guys can help tell me what are all the things that I need to do in order to avoid any future problems if any?Thanks in advance (For e.g., I already set up my new voic...
Hello,I put in my new visa number and registered it. I see it there, but not my old card number. Does it automatically remove the previous card?I just want to make sure that the right card gets charged. Thank you
I upgraded three days ago to get more data. I was charged with new plan but the data does not appear on my phone!
I have forgotten the email address I used. I wanted to update the credit card info
On approximately July 7/2021 I referred a friend and so far I have not received any Reward Program credits for it. I can provide the cell number if required.
I need hard copy of the billing history starting from April, 2021 till date sent to my billing address. I need this as a proof of my residential address. Please let me know how can I get public mobile send it to my address. It's very urgent.
I am locked out of my account. I tried a reset password but get the following message Sorry, you've been locked out. Please contact Public Mobile for help.
I was charged two time in August 2021. One is CAD 31.66 on Aug 14,2021, I think this is normal charged for my using plan, another on is CAD40.29 on Aug 18,2021, this charged is confused. Please help to check what happened.
Help!!!!!I activated the SIM and requested transfer the line from Rogers for my dad. However, no text msg received. Called Rogers, they told me there's no request from another provider. I was able to make calls using the new SIM, but not receiving...
What is oracle team can anyone help? I am also getting $2 autopay,$1 refer a friend and $1 loyalty reward.Its a great cell phone service .I knew about it 1 year ago and I repented why I didn't switch before so that I can keep more money in my pocket....
@softech : It's not a requirement to start a new thread. All the regulars will see the post. The OP apparently searched and found this thread. It's not exactly obvious how to go about starting a new thread. An Oracle might get around to extracting t...
I have the unlimited call & text plan in North America and looking for a solutions.Accounts are in good standing. Cell has been updated, shut off and not sure why a call to 611 is required.Simon the Robot is useless. Followed guidelines and NO SUCCES...
Good morning My son inherited my Samsung Galaxy S8 and I have him on the $15 plan that includes 250MB of data. I want to turn off mobile data on all the games he plays but not on the parental supervision app. I can turn off background data but as so...
Good morning Is it possible to get monthly confirmations for the auto-pay for each of my children's phone lines? Preferably to my email address. Thanks
Hi,I got a new public sim card and trying to activate it. when I am entering my existing phone number to keep it, I am getting an error message saying please enter a valid Canadian phone number? I am based in Ontario and using my number for many year...
My sim card was stolen so I bought a new one and now it isn't working. I've exhausted every single thing the website and help site has to offer and getting nowhere I cant even put a voucher on my phone plz help
HiIs there any harm in inserting new an un-activated SIM card in phone? (before activation) I have a dual sim slot phone and will be activating soon. Wanted to insert it in the empty slot 2 while I do the activating / porting in coming day or so. Rea...
This phone was a phone used with Rogers and now I am trying to use Public Mobile. So, I got a new SIM card from Public Mobile and activated the card. But when I entered the SIM card into the phone, a message popped up saying "SIM card not supported"....
My kid is burning through data like crazy (or so it seems as they are 2 weeks into their cycle and have used up their 5GB of data). I am trying to see when it is being used up (and to confirm it really is being used up) but the usage history never s...
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