Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I access my voicemail? When I call "1" it says it's dialing voice mail but then immediately hangs up. Same problem when I call 1 + my 10 digit number.
I reset my password yesterday and when I signed in using the link provided in the email I was able to view my community profile, however once I tried accessing self-service it claims my login attempt failed, my password clearly isn't the issue since ...
I reset my password yesterday and when I signed in using the link provided in the email I was able to view my community profile, however once I tried accessing self-service it claims my login attempt failed, my password clearly isn't the issue since ...
I know Telus has this ability but I can't get it to work here. Am I doing something wrong or is this feature just not available at PM? Following the Telus instructions, I hang up the busy call then dial *66. Unfortunately I get "your call cannot be c...
Hello, I have galaxy S7 and can't get access to data with my new sim and plan. Are there any setting on my phone that will fix this. Calls and text work fine.Thanks
Hi, My credit card says I was charged $29.12 but My Account page says I was only supposed to be charged $26. What am I missing? Thanks
Hello - I am not able to receive calls, though I can make calls; tried the usual rebooting/ restart; no. is new. Tips/ suggestions welcome.
I visited the Superstore nearby to buy a sim card at the Mobile Shop kiosk. I didn't want to wait for an online order since the billing cycle for my previous provider was ending this week and I didn't want to be charged for another month. The process...
Had a great experience setting up my account with Metaldog Machines in Rocky Mountain House! Its wonderful when a business uses the products that they offer and refer customers based on actual experience and not just for profit!!
I try to activate my sim from last 3 days & it is giving me message invalid sim. How do I return SIM to public mobile & get new one as replacement?
I joined Public Mobile a few days ago and have been using a minimal amount of data. Today I received a report that I have used up 75% of my 250 MB data already. This is absurd. When I checked my profile, I noticed Public Mobile has put my region to b...
I looked on my past history on my bill and I was not rewarded with any reward for community rewards. How can I fix this?
Just by chance I have checked my account today and yesterday. Today I have 1 less referral and I was able to track it down to what one I lost. I also had lost one a month or so ago for which I had received a text saying so. I contacted my friend and ...
@Catherine_T @Alan_K Can you guys take a look at the Quebec website plans. Both English and French. There are mistakes under "offer details". Example $13 plan says 250MB data 1/2When you go and read "offer details" #2 says 500mb instead of 250mb. If...
I cannot call or receive calls. The top left says ‘searching’ . Tried everything.
About 3 weeks ago I upgraded my phone plan from 2gb data to 5gb data. However today when I was at work it showed my data was all used up, and instead of the 5gbs I upgraded to, It still shows up saying I have 2gb data. I didnt go on it anymore becaus...
Hi, Is there a way to switch from 30 days to 90 days billing?
Hi,I'm looking to change my plan, however when I login under my profile, there are no options to change the plan. I've been a PM customer for about 8 monthsHow, do I do it?
Moved to French forum: Pour Commencer
Hi. I am leaving Canada. How can I cancel my public Mobile phone number and account? Thx.
I have a Easyfone Prime-A4 (3G) that worked for three calls. Now i can;t send calls or text from the device, can you please help
Hello, I dropped my phone and the SIM card reader was damaged, so I suspended my service under lost/damaged phone. I just got a new phone, and now I'm supposed to pay for a new plan-I had just paid for three months a couple weeks before, and had just...
Hello, I recently purchased a Samsung A11 and I am wondering how to activate the phone. Do I just take the SIM card out of the old phone and insert it into the new phone? I have also been experiencing cell service issues since I enrolled in February....
Hello in regards to the text that certain folks received a few weeks ago concerning the 20 dollar referral bonus is that just for one referral or if you signed two people up would you get 40.00?
Hi, I contacted customer service last week about a plan that included 2GB of data and talk&text for $30. I was told to order a SIM card then contact customer service again when I get it. I was also told that they do not know when the promotion is exp...
my phone stopped working since Saturday and cannot receive any phone calls or using data. checked on my account, the last 4 digit of my SIM showing on my account is different than the one from my physical SIM card. This should be a SIM Swap fraud cas...
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