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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 65754 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 70207 Views
  • 180 replies
  • 32 Bravos

Active Telus Mobile Number is not Eligible for Port

Hi there, I am currently a customer of Telus and i am trying to Port my Telus Number to my currently Active Public Mobile Account.Today when activating I selected a new number temporarily, and than after I'd signed up I went into My Profile to port m...

lennyr by • Good Citizen / Bon Citoyen
  • 4521 Views
  • 18 replies
  • 4 Bravos

Security issue

Someone appears to be using my account. Many text and calls not made by me. As well, I signed up and paid for an Add On. I was billed but it’s not working. 

TimRip by • Great Neighbour / Super Voisin
  • 908 Views
  • 4 replies
  • 0 Bravos

No promos for existing customers?

Hi,I’ve tried to add the 12MONTHS12GBS promo to my plan but to no avail. I’m currently getting 5gb/mo for $40.Should I just change carriers as Koodo is offering 20gb/40$ right now. 

Resolved! Black Friday 2022 Certified Pre-Owned offer just ordered a phone

Just placed an order for Black Friday CPO phone. The offer was for the following -From now until December 6th, upgrade to a phone you’ll love at a price you’ll adore. Right now, when you upgrade to a Certified Pre‑Owned phone2, you can save up to $60...

koolstride by • Good Citizen / Bon Citoyen
  • 2170 Views
  • 7 replies
  • 2 Bravos

Resolved! 12gb per month

I am an existing customer and have just changed my plan to the promotional 15gb for $40. Am I able to take advantage of the bonus 12gb for new customers?  I have tried entering the promotional code with no luck. Thoughts 

Jimpleb by • Great Neighbour / Super Voisin
  • 849 Views
  • 3 replies
  • 0 Bravos

Recharge,

Need to know how I can recharge my phone as my number is registered under someone’s name and it is not working , Pls suggest 

puneet248 by • Great Neighbour / Super Voisin
  • 733 Views
  • 3 replies
  • 0 Bravos

Resolved! 15GB of 4G speed for 40$

 I received an email from Public Mobile Marketing Preferences, about upgrading my phone >>>(Now that we’re 100% digital, we’re offering huge discounts on 4G Speed Plans. With our We Save, You Save Discount, you can get 15GB of 4G speed data for just ...

azozco by • Great Neighbour / Super Voisin
  • 1271 Views
  • 4 replies
  • 0 Bravos

Account suspended for no reason

I was on the old plan for $60 something for 90 days but it had no text service.  So i tried to switch the plan right before making the renewal payment to $25 plan, which ofcour didnt work.  They just renewed my old.plan.  So, i went to that bot help ...

kb2727 by • Great Neighbour / Super Voisin
  • 908 Views
  • 4 replies
  • 0 Bravos

my account

hey i transfered my phone number to koodoo, and now i cannot get into my account. i wanted to keep my public mobile accoun

DANIELJHILTZ by • Great Neighbour / Super Voisin
  • 1227 Views
  • 7 replies
  • 0 Bravos

Resolved! I been charged for 3 Plans activations

Hi, My Name is xxxxxxxxxxxxToday November 16, 2022, I activated two SIM Cards, One for my wife and one for me.in both SIM Cards I selected $40 Unlimited Canada-wide minutes + 15GB data at 4G speed plan.one for xxxxxxxxxx, and the other for me xxxxxxx...

Blu68 by • Good Citizen / Bon Citoyen
  • 2033 Views
  • 3 replies
  • 0 Bravos

Resolved! My usage and usage history for data are different

Hello! I have 1GB of data every month. It has just been 4 days since my plan got renewed and I got a message saying that I've used 95% of my limit. My usage tab on my home screen shows 942MB used, but when I check my usage history, it shows that I ha...

varsrao by • Great Neighbour / Super Voisin
  • 1394 Views
  • 7 replies
  • 0 Bravos

Resolved! 15GB for 40$ Plan - What happens if I miss a payment?

Do I get a little few days of buffer to resume payment without losing the plan? since i heard this was a unlimited time plan. Which does not expire if you get it in the time period that it is sold

lynixlunar by • Great Neighbour / Super Voisin
  • 1171 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan did not update as I requested

Hello,My plan renewal date was Nov 13th. I thought I selected "$40 Unlimited Canada-wide minutes + 5GB data at 4G speed" to apply on my renewal date.  Of course I have no way to check or verify that now, it doesn't show me anything in my account. Can...

toddtrann by • Great Neighbour / Super Voisin
  • 1356 Views
  • 6 replies
  • 0 Bravos

Resolved! Sim Card

Hi I ordered a Sim Card from Public Oct 31\22, Order #313287.  I have got the order confirmed A will ago , can you please check where it is now . Thank You  Bernice 

babyboss7 by • Good Citizen / Bon Citoyen
  • 1724 Views
  • 8 replies
  • 0 Bravos

No incoming calls

I have had an issue where I can’t receive any call .My family and friends have reported trying to call me

Jossypala by • Great Neighbour / Super Voisin
  • 2923 Views
  • 15 replies
  • 2 Bravos

Calls dropping/not recieving

I have had an issue where any calls I try to make either take a few minutes to be placed, or don't get placed at all.My family and friends have reported trying to call me and they go straight to my voicemail, even though I don't see any missed calls,...

Miya-Krishnan by • Great Neighbour / Super Voisin
  • 1303 Views
  • 5 replies
  • 1 Bravos

Locked out of my account

I got locked out of my account. Can it be unlocked? xxxxxx@xxxxx.com Thanks! Edit by Dunkman: removed personal inforamtion

Kokuei by • Good Citizen / Bon Citoyen
  • 1375 Views
  • 8 replies
  • 0 Bravos

New phone sim card compatibility

Hi, I just bought an unlocked Samsung galaxy S21 FE 5G phone. I can't use the sim card from my old phone as it's a Galaxy Grand Prime (yup!) and the sim card is a different size. Any advice on what to buy so it's compatible with Public Mobile? Will I...

Eagle3 by • Great Neighbour / Super Voisin
  • 1403 Views
  • 5 replies
  • 0 Bravos

Resolved! People who call me get a busy signal

I have tried all the easy fixes but nothing seems to work. I switched over from sasktel 3 days ago and just now realized that anybody whos been trying to call me only gets a busy signal. I can make calls and send/receive texts but just cant receive a...

Seetharian by • Great Neighbour / Super Voisin
  • 1259 Views
  • 3 replies
  • 0 Bravos

I can’t receive amber alert

And I don't have the "Government Alert" under notifications.Should my SIM card from public Mobile support Government Alerts? Could you help me resolve this issue? Thank you!

Weihann by • Great Neighbour / Super Voisin
  • 1580 Views
  • 7 replies
  • 1 Bravos
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