01-26-2022 08:09 PM - last edited on 01-27-2022 08:45 AM by Dunkman
Account and phone number is activated, but not able to send or receive calls...call just ends without rings going through. Any suggestions?
01-27-2022 08:49 AM
@Sceviour wrote:Transferred number from other provider
What about texts? data?
It does not seem like a stuck port, since if you had a porting issue, you should be able to call out. Unable to receive calls and texts.
Does your old provider SIM card still work?
Might be an account provision issue which requires Customer service agent help.
01-26-2022 08:42 PM
Transferred number from other provider
01-26-2022 08:37 PM - edited 01-26-2022 08:38 PM
If porting is continuing to give problems, call the Porting assistance line @Sceviour
I'll private message you the number.
See the envelope icon top right.
01-26-2022 08:37 PM
@Sceviour did you activate with a new number or transferred one over?
If new, and you are an iphone user, be sure to set up your number in your phone. Deregister any previous number that may have been attached to the phone.
01-26-2022 08:24 PM - edited 01-26-2022 08:25 PM
Were you porting from another provider, @Sceviour
Did you reply "YES" to the port authorization request?
I presume texting in/out is working. For some reason, calling seems to be the last function to work when new here.
Try: