cancel
Showing results for 
Search instead for 
Did you mean: 

Problem with phone calls

Sceviour
Great Neighbour / Super Voisin

Account and phone number is activated, but not able to send or receive calls...call just ends without rings going through.  Any suggestions?

5 REPLIES 5

HALIMACS
Mayor / Maire

Were you porting from another provider, @Sceviour 

 

Did you reply "YES" to the port authorization request?

 

I presume texting in/out is working.   For some reason, calling seems to be the last function to work when new here.

 

Try:

 

  1. rebooting device
  2. resetting network connections
  3. toggling airplane mode on/off
  4. removing and replacing SIM card

esjliv
Mayor / Maire

@Sceviour did you activate with a new number or transferred one over?

 

If new, and you are an iphone user, be sure to set up your number in your phone. Deregister any previous number that may have been attached to the phone.

HALIMACS
Mayor / Maire

If porting is continuing to give problems, call the Porting assistance line @Sceviour 

 

I'll private message you the number.

 

See the envelope icon top right.

Sceviour
Great Neighbour / Super Voisin

Transferred number from other provider


@Sceviour wrote:

Transferred number from other provider


@Sceviour 

What about texts?  data?  

 

It does not seem like a stuck port, since if you had a porting issue, you should be able to call out.  Unable to receive calls and texts.  

 

Does your old provider SIM card still work?  

 

Might be an account provision issue which requires Customer service agent help.