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Transferred PM number to new PM SIM card but phone not working

molgatjp
Great Neighbour / Super Voisin

Followed the Change SIM card instructions but phone still not working.

1 ACCEPTED SOLUTION

Accepted Solutions

0PX9O4
Deputy Mayor / Adjoint au Maire

@molgatjp 

 

You may try suspending the account by reporting the SIM as lost, logging out, and then logging back in to resume service.

 

Also try restarting your phone?

View solution in original post

3 REPLIES 3

0PX9O4
Deputy Mayor / Adjoint au Maire

@molgatjp 

 

You may try suspending the account by reporting the SIM as lost, logging out, and then logging back in to resume service.

 

Also try restarting your phone?

softech
Mayor / Maire

@molgatjp wrote:

Followed the Change SIM card instructions but phone still not working.


@molgatjp 

 

How long you have submitted the request?  It might take a little bit of time., you might have to reboot the phone every 10 minutes for an update

darlicious
Mayor / Maire

@molgatjp 

If you suspended your account via lost/stolen then please be aware it triggers a glitch causing your rewards if any to not be applied upon renewal. If you are a new customer on the new points program then hopefully this glitch should not affect points application in your rewards account but we would appreciate an update if they are affected.

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.