Number not transferred

[Gkhanna]

I'm frustrated with CS of public. They don't understand the problem. They have linked my new number (in process of  transferring from Rogers)to my old closed public account and now I'm not able to use my number, neither on Rogers nor on public. Any help please

[computergeek541]

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@Gkhanna wrote:

Need support from community urgently 🙏

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Customer service from Public Mobile only comes from customer support agents.  Posting here is unlikely to be seen by them.  Generally, only other customers read the posts in the message forum.

[Gkhanna]

Need support from community urgently 🙏

[hTideGnow]

hi @Gkhanna 

it shouldn't hvae linked to a closed account.  how did that happen? did you subscribe a new account and request porting during subscription?

and this is very technical, not something we can help.   You will have to work with support agent to get this resolved.

if you already working with support, reply the message and ask them to escalate.

If you have not submit ticket yet,  please submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage