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Can’t receive calls

tsilva
Great Neighbour / Super Voisin

Hi I was talking with a friend with iPhone 13 pro max than it went silent so I got my wife which seating next to to call me but my iPhone doesn’t ring and she a message ( warning this number is no longer in service 

and I it showes I still have  over 40 calls left

thanks

 

12 REPLIES 12

0PX9O4
Deputy Mayor / Adjoint au Maire

@tsilva 

 

What does your self-serve say? And when was your last payment?

 

The only way incoming calls would be shut off would be if your account is suspended due to non-payment.

tsilva
Great Neighbour / Super Voisin

January 13/22

Meow
Mayor / Maire

No matter plan you have unlimited number of incoming calls.

There is no such thing as '40 calls left' (unless it is some kind of weird old plan...) but it could be 40 minutes left if you are on $15 plan.

Reboot your phone, try turning airplane on/off. It could be temporary cell tower glitch.

0PX9O4
Deputy Mayor / Adjoint au Maire

@tsilva 

 

You may want to send a private message to CS_Agent with your account details so they can fix this for you. You can also create a ticket using the chatbot, but that is cumbersome and not as reliable.

NDesai
Oracle
Oracle

@tsilva Can you call or text someone? Do you get data service? Log into your self-serve account and verify things are normal including your correct phone number. 

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tsilva
Great Neighbour / Super Voisin

But it shows that I have used 53 calls out of 100

dabr
Mayor / Maire

@tsilva      What plan are you on?  If on a limited minutes plan perhaps you've used up your available mins and need to purchase more at $5/500 Canada wide.

 

You could also try rebooting the phone first too or toggle airplane mode on/off.


@tsilva @ wrote:

But it shows that I have used 53 calls out of 100


That must be 53 mins out of 100. 

_________________________________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

BKNS27
Mayor / Maire

@tsilva 

Please note that your calls are in minutes out of 100 minutes and not number of calls.

Best that you check on your Self Serve account under View My Usage for the times of each calls.

You can add-on additional minutes or download a WhatsApp as a backup for free wifi calling & texting.