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Cannot switch from telus to public mobile

Great Neighbour / Super Voisin

Unlocked from Telus. Still cannot access my Public Mobile network.


Deputy Mayor / Adjoint au Maire



Did you get a new number or did you port your Telus number? How long has it been since you activated a new number or ported the Telus number?


And what are you seeing currently when you try to make a call?

Deputy Mayor / Adjoint au Maire

It should be easier to port in from Telus rather than from any other provider.


check the process here : 

Mayor / Maire


What is your brand and model of phone? Do you see Public mobile on your phone? Do you have any of your services? Calls in/out? Texts in/out? Mobile data?





To contact customer support click below:

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

And you don’t just mean that you are still not receiving calls (number hasn’t ported yet) but everything else works?



Mayor / Maire

@lwangars61 wrote:

Unlocked from Telus. Still cannot access my Public Mobile network.

@lwangars61  - did you complete the Public Mobile SIM card activation process either in-store or online, found here:

If you did complete the activation, then confirm you were charged successfully for this.


Try one or more of the below:

*turn off your phone, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Check if your phone is blacklisted here:



Did you leave the Telus SIM card in your phone to accept the PORT via SMS/text.

If you missed this 90 minute window, submit a ticket via this link to re-initiate the port:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile



See helpful info. here: