Current Customers Cannot Downgrade plans? ?

[shelly202323]

Why are current customers getting screwed? Why is it that current plan owners cannot downgrade their plans from a higher price point to a lower price promotional plan.

Public Mobile this is extremely bad business practice!

[Handy1]

@shelly202323  I understand your frustration and its not easy to downgrade plan price but their is a option for some to do grad plan price to $30 plan for those that are on $34 plan or higher but not as many option as before when we could switch to all plans offered like the $15 and $25 plan that are no longer offers anymore and public made so most choices are to upgrade plan price . But if you look carefully there should be an option to downgrade just won’t be as attractive or as many options as what we. used to have . But if you have $30 option you can change to it immediately and then should see the $35 75GB MEX roaming plan available to change  to for next renewal to take advantage of that offer that I belive is the very best value offer public mobile has ever offered . But if your on $30 plan you won’t be able to choose anything less expensive as PM see $30 plan as low cost option to begin with so the $19 plan and $23 plan won’t be available and only for new activation or those still on the old $13 plan or $15 plan will see those option available unfortunately 

[DennyCrane]

Since this discontinuation of the legacy rewards program there is very little incentive to keep up our tenure anyway. If you really want a plan that isn't available to you, port out to Lucky Mobile temporarily and then port back as a new customer to get access to all plans.

What plan are you on and which one are you trying to get?

[Sansan]

@shelly202323  you're correct! Unfortunately  Public Mobile doesn't see these messages only customers. 

They only allow you to switch to offers in Your Account. 

But every business does this.