Porting Complete from Koodo, new SIM still non functional
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12-28-2024 07:19 PM
I have reset the network settings, restarted the device, and it still shows the old / temporary phone number on my phone, meanwhile my account has the correct ported number. And yes, the port was successful from the other carriers end as my account was terminated. I'd like to speak to someone about manually confirming the port was successful on Public's side.
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12-28-2024 07:27 PM
@A0192 you can use the chatbot to create a ticket for agents help.
Or if you are having difficulty use the link below to send a message to customer service representative for assistance.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Watch the envelope upper right for their reply.
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