Porting Complete from Koodo, new SIM still non functional

[A0192]

I have reset the network settings, restarted the device, and it still shows the old / temporary phone number on my phone, meanwhile my account has the correct ported number. And yes, the port was successful from the other carriers end as my account was terminated. I'd like to speak to someone about manually confirming the port was successful on Public's side.

[TheSterlinger]

@A0192 you can use the chatbot to create a ticket for agents help.

Or if you are having difficulty use the link below to send a message to customer service representative for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch the envelope upper right for their reply.