I am being charged for Public Mobile for which I never signed up

[kmandawson]

My credit card was charged twice on November 4th and then once again on December 4th for a Public Mobile service that I never subscribed to.

[kmandawson]

Update: I called my CC provider and challenged the charges.  I had to cancel my card and get a new one, but they have reversed the charges.  Public Mobile was not very helpful in this process.

[ORNGNBLK]

Try this to get assistance:

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kmandawson]

Thanks for your idea, but I found the Orange Chat bubble useless.  It is a poorly built chatbot that gives the same automated answer to every question.

[umnikke8]

If you are using Koodo or something else in the Telus family I've read a few reports in the past that the billing was incorrectly labelled between them, especially between Public and Koodo.

[Yummy]

Maybe you did gift PM subscription to somebody and forgot?

If you are positive your credit card is never used to pay PM bill then ask your bank for chargeback. Be aware if you or somebody else IS PM Subsriber your card will be banned to pay the bill for a year.

[dwh1]

Assuming you have confirmed that this wasn’t a family member signing up without your knowledge, I would strongly suggest you immediately contact your credit card provider.  Public Mobile isn’t charging random credit cards, so ip there is a very good chance your credit card information has been stolen by someone who is using your card.  Review your statements to see if there is any other unexpected usage.  You may need to have your bank give you a new credit card number - and of course they should be able to issue you a refund for this charge.

[ORNGNBLK]

If you or a family member (ie: son/daughter ,who share a credit card with you) have NEVER signed up for PM and you are being billed, you will need to contact a CS_Agent right away using the orange chat bubble on the bottom right to begin investigating and working in refunding the money. I also recommend, calling your credit card company and putting a stop payment on all future payments to PM, as I suspect this will occur again on Jan 3. Best of luck.