[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Subscription suspended?????
Never had this problem before…all off a sudden, today, I receive a notification that my plan didn’t renew, as they didn’t receive payment! I HAVE AUTOMATIC PAYMENTS!!! There was money in my account and just in case there ever isn’t, I have overdraf...
Subscribing Issue
I am trying to subscribe but it’s giving me only 1 option for pricing, the $50 for 80 GB. I would like to avail the black friday deal, $40 for 70GB
Transferred number from Roger’s last night, No service now, can someone help me urgently?
I restarted my phone twice, I’ve sent in two tickets now and sent the private message like chat said to, can anyone tell me if there’s an actual email or phone number to get help from?? It’s been almost 24 hours and I’m starting to be pretty frustrat...
Number Transfer Incomplete / Service isn't working properly. NEED SUPPORT
TLDR: I cannot send or receive text. I cannot receive phone calls. Chatbot is useless and the ticket system is broken right now. Might be a double post because I cannot find my other post...Timeline and problem:I tried to transfer my number from V...
Transfer from Roger with target date
If I want to switch back to Public mobile, how can I set the starting date of subscription so it wont overlap my current roger plan ? thank you
Honor magic V5
Hello, I would like to know whether or not people have experience with the Honor magic v5. Does VOLTE and VOWIFI work in Canada?Thanks!
Refund on SIM card
Hi, I just joined public mobile. However, I accidentally ordered another physical SIM card when I already have one. I want to get a refund on that. The live chat is not working. Thank you!
How to contact customer support
How do you contact customer support to register a new SIM when unable to load app
Transferring from Freedom Mobile to Public Mobile, need help
Went through the transfer, Public says my subscription is active. However my "Primary" in my cellular tab on my phone still says Freedom Mobile. Would like to know what's going on here exactly? How do I finalize this?
Payment issue
Im beyond fed up with this company! I have no phone service because it will not allow my updated payment method. So I have constantly had to go purchase vouchers. All of a sudden no one is selling public mobile vouchers!!!! My service is now suspen...
Resolved! Can you make the voicemail say the last login time?
I've used voicemail boxes with other carriers, and some had the option to announce the last login time. I just wanted to know if this can be setup on Public Mobile, and if so how it can be done. Any help is greatly appreciated. Thanks in advance.
App won’t let me log in to speak with an agent
Activation error and I get into a loop that won’t let me login to chat.
Some toll free numbers are not going through
For example some I've ran into, equifax 1-800-871-3250 Simplii 1-888-723-8881
Moving to usa
Hey guys i am moving to the usa for a job in a couple of months . I have the canada - us 34 dollar plan currently. i have 50 gb within canada and us and unlimited canada us wide minutes. My question is when i move to us can i still keep using my publ...
not working in Mexico.
Hello.Both my husband and I have Samsung phones which are on the same account. We have been in Mexico for 10 days. My phone is working, my husband's is not. What do I need to do to get it to work here?
Issue with login OTP
Hi. I recently ported my old number to PM. There was an existing PM number to which I ported my old number and the OTP is still send to the PM number or PM temporary number.
Resolved! Regarding accidental redeem of rewards
Hello, I mistakenly redeemed 15 rewards that were for 15 GB of data when I meant to have Bill credit. I did not notice until afterwards. I was confused because you used to redeem 15 rewards for 20 bill credit. is there anyway I can get this fixed?
Lost phone
I recently lost my phone and thus my Sim card. I am a Public Mobile subscriber. How do I get a new phone and yet the keep the same phone no. without having my current Sim card?Edit: changed labels. Not community related post.
My account
I am wanting my credit card removed off my account because I put money over on my account already for my subscription and you guys took out another payment without my permission. This is not the first time this has happened I've complained before. I ...
New to public mobile
I got a number from public mobile but I want to transfer my old number?is there anyway I can transfer my number without getting a SIM card?
Promo text message was flagged as junk and I missed a good offer
Hi Public Mobile team,I recently went through my junk text messages and it seems I got an offer in October from a 5474 number that for the same price as my current $34 60gb Canada wide plan, I could upgrade to a 60gb Canada, US, & Mexico wide plan wi...
Add iPad Mini with eSim to my account?
How do I activate my new iPad Mini with eSIM on my account?
physical SIM to eSIM on Public Mobile will reset my subscription?
HI there, switching from a physical SIM to eSIM on Public Mobile will reset my subscription?
Periods of inactivity
I was unable to find any information about the length of period when a plan terminates and new one must be started in order to keep the card/phone number valid. I am occasionally away for two or even three months at a time, and see no need to pay for...
E-sim Unable to activate
I recently purchased a subscription and have been attempting to activate my eSIM. I scan the QR code and download the apps in android, I receive an error stating that activation is not possible. After multiple attempts, I am now still unable to compl...
Public Mobile charged $18 to replace $15 plan
Public Mobile charged $18 to replace $15 plan, however, it does not provide 1GB+CWC. Did you encounter similar issue? I have replied to their numerous emails. Is their service provided by Robots?
Black Friday
Are promo only for new activations?
Resolved! I need a Customer Service agent for porting in issue
I need a Customer Service agent for porting in issue. cs_agent is it?
esim on new phone did not activate my existing number
What should I do ? I purchased a physical sim initially during phone change and then when it did not work while on the phone store , I bought the e sim on the PM app. Still not working either way
Why did I get charged double?
Hi - I first got the $35 10 gb plan. Then a few days after I saw that public was offering $30 30 gb plan so I changed my subscription to start immediately. Then I realized the full $35 credit was not applied and only $10. So now I have paid $25 plus ...
