Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I recently got a phone with virgin mobile and ported my number over but I already have a account with public and already paid for my monthly charge and now my phone ISNT working how do I get a new number so I can still use my month I already paid ...
Hi, I recently ported my number from Chatr to Public Mobile. Calls and data are working fine, but I can't send or receive text messages. My SMSC is set correctly to 647580172. Can you please check if the SMS routing is fully updated or if the port...
Need to speak with a person not a bot about my plan
Hello my plan subscription cycle goes from Aug 2nd to Sep 1st with mobile data limit of 3G. Currently on my account in usage I see 2.24G used from Aug the 2nd.But when I check my daily usage it doesn't add up to that amount (see the screenshots attac...
For the visa application, the phone bill is required to show the name, phone number, and billing date. However, the current downloaded bill does not include the phone number or billing period. What should I do?
Has anyone not received communication from anyone else other than telus? I have received 2fa's and texts from telus but at times not from anyone else. How is it determined who you get texts from?
I tried to transfer my number from fizz but it didn't like my account number, how do I complete this now?
I just signed up yesterday, and my phone works, but when you call the number, it says " this number is not in service"What can I do to rectify this?
I'm subscribing public mobile. Unfortunately i didn't know that the public mobile doesn't provide roaming service except usa.Now I'm in South Korea now. I have to recieve the message from service canada for log in. What should i do?
Hi, I recently changed phones and carriers while living in Korea, and my eSIM from Public Mobile was deleted in the process. I still have access to my account and would like to re-download my eSIM.Could you please help me reissue the eSIM QR code? Th...
I was until recently with an old plan with 3G service and only 250 Mb of data. I have unlimited wifi at home and at work and just don't need a lot of data, except for checking email or using Google map once in a while. I just changed plan recently go...
The physical sim card was lost during my trip overseas. What can I do?
Hey I haven't topped up my account in several months. I can't call 611 like I always used to top up with because I have no service. When I sign in the app it's telling me to register (I'm guessing because I never used the app before). When I put my ...
I’m trying to set up cellphone accounts for my kids, using their email addresses and contact info but paying with my credit card. I’m not having any success getting the payment processed, however. There’s no option for including a name when I input t...
My Canada USA Mexico plan did not work on my new 5G phone in USA today. What can I do ?
Trying to change email address to my daughters but will it let me. So far it’s under mine. Any advice?
It has been 4 days since I started the process and nothing has happened. I would like someone from Public Mobile to call me at my place.
I have not received my Sim card yet and I want my money back.
I need to retrieve my old number, although the line has been deactivated but the number has not been reassigned.How can i get the number back? The number was given by PMAny help?Thanks
My wife cannot log in to her p m account. She clicks change password, puts in her credentials and it changes my passwords. Our accounts are intertwined. I noticed that when the security code is sent it goes to my cell phone. Her credit card needs to ...
Do I need an actual new sim for my Galaxy S6. Compatibility?I need to port a Bell number and I am interested in Public Mobile $20. plan
I have the basic 30-day unlimited local calling plan and have paid my bill, but I'm getting the following automated message when trying to make a local call:"Sorry. Your call cannot be completed since you've used all available minutes."Is this a glit...
I have stopped my subscription on Aug. 4/2025 but my monthly payment was charged on Aug.5/2025. Please refund my subscription. Thanks.
I recently moved my number to Public Mobile August 1st. I can’t send messages to non iPhone users. Am I needing to reset something ?Also the new toggle now appears on my phone when I access the dial screen. I can toggle between Primary Line and Use C...
I am unable to change my personal greeting. It’s one I entered when I was away and couldn’t answer. Now I can’t get rid of it edited by computergeek541: changed category label (discussion unrelated to Community)
I made the unfortunate mistake of trying to use Public Mobile for Ipad data and ended up in a customer service hell loop. The only way out I found was requesting to cancel my service all together and eating this month's costs.The details, for what ev...
Hey,I was testing a new device I got so I moved my SIM card over to that device. Then when I returned it back to the original device, an iPhone I have been using the SIM card in for over two years now it’s saying I need a PUK code.For some reason, t...
Hi!I had my phone stolen about a month ago so i had my account put on hold. I have a new phone and SIM card but cant use itBecause it asks me for a pin #. I can't log into my acount because the site keeps telling me it sent a code to my phone number,...
