Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am having trouble starting a new phone plan, I have a new sim card, and whenever I try to put a debit card number it says that it's an invalid payment even though I just bought the card on the same day. I went to a Telus store and bought a public m...
I'm trying to port out from Public mobile, so register all the information on the moving carrier and waiting for text messages for accepting transfer. But, I'm waiting for almost 4 hours and never received message. I already submitted a ticket to pub...
Can anyone tell me why I can't receive phone calls anymore?
I got sent this message. I cannot figure out where to update it after clicking the link and logging in. I’ve looked through everything and still can’t figure it out. Please help
?to chat with an actual aagand How do weccount. We just signed up for Public Mobility Today. We can receive calls, but when we try to call out, it says no network connection. When we try to create a ticket, it says we need to enter a user name. It ne...
After successfully transferring my number to Public Mobile provider, I am not able to make or receive calls and not able to send or receive text messages though it’s been more than five hours since the completion of number transfer.
I live about one and a half kilometres from the nearest cell tower. However I live on a bench above the tower and the bench blocks the signal. On the main and second floor of the house I get one or two bars signal strength and experience poor call qu...
Hello, Need some help with port re authorization after missing my porting request text. I have recently verified with my previous provider and just need some on Public mobile's side to validate this for me. Thanks
I had registered auto debit from my debit card but payment yet not debited.
tried multiple times to order a sim card and app said everytime that there was a problem and that I should try again later. Now it seems that I have 6 sims on order. Anyone know how I inform someone to have them stopped.
So my samsung galaxy A15 5g is supposed to be 5g i do have a 5g plan issues with calling out all of a sudden and cant cant add apn for public mobile only says mobile internet when i try to add a new apn it wont save even contacted support and no hel...
Good day all, I'm in Calgary, Alberta and noticed on my Public mobile app that 50% of the plans are gone ? Their is like 4 to choose from now? Anyone else experienced this ? Their is one plan in 4G and 3 plans in 5g Thank you!
I bought a sim card yesterday from Telus Shop. I would like to request a refund for the Sim Card that I ordered online while I subscribed my plan.
Hey y'all, I just got my new SIM in the mail and activated it. Received an email saying it's all good to go, but the phone says "emergency calls only" and I'm not able to receive the 6 digit code via SMS the app wants to send me to verify me. I'm in ...
Hi,I'm current PM plan expires today.I also have another PM plan which wasn't activated. I would like to activate it with my current phone number.However, it's prompting me either 'Transfer Number' or 'Choose a new number' which I don't want to.Pleas...
Hello; new subscriber here. I had a account with Telus for years, but ended up cancelling a couple years ago when I was provided a free work phone. Recently I decided to get a new personal phone and was hoping to use my old number from Telus. I inst...
I paid my subscription with a new card, I thought both phone numbers would be paid, but only mine was paid, not my husbands. I went to pay both phones on this card. Can it be done that way?
I cannot update my credit card information because I receive paper mail billing to a residential condominium unit address. In general, Public Mobile needs to modify their system to allow credit card information and expiry updates from residential con...
Recently joined Public Mobile and purchased a physical SIM card rather than an eSIM. Prior to joining, I read online that the cost was $5, however when I bought the card it was $10. While the price difference isn’t too much, and I was fine with payin...
Hello, I purchased and setup a second simcard for my mother who was visiting around October 2024. She left Canada and was not using the simcard since November 2024. I'm able to get back into her account, but she cannot register the old simcard, and i...
I'm unable to change my payment details it's says unable to process request
Hi, is there any subscription that offers international roaming so I can receive/make calls and text from different countries worldwide?
Since I no longer get the "Chick Ching" text messages on my phone, I now have to rely on my account referral page. Yesterday when I logged in, it stated I had 4 in June and 7 in July. Granted it's only June 30th, there seems to be a bug in the system...
Hello,I am trying to pay for a new subscription, but the system doesn't allow me to enter my credit card information when using the website. When using the app, I do get to enter the credit card information, but it then fails to validate the credit c...
HelloI was called by someone (number 647-xxx-xxxx) who had said that I had called them. My call purportedly came in at 3:16 PM last Friday, June 27. I had never called them. She showed me a screenshot on her phone that indicated that I had indeed cal...
I am currently in MB but have a business in BC and am moving there in a month. I need a BC phone number ASAP however. Is it possible to set up an account that ships to MB but has a BC number?
I'm locked out of my account as it is being sent out to an incorrect phone #. so I'm locked out.I need a Customer Support Agent to fix this with me.
