2 weeks ago
I have been paying properly every month and my account is still active. I have taken the sim out and put it in again, started and restarted, but still not working😰
Because of this I am having quite a bit of trouble with my business procedures.
Is there anyone else who is not connected to the network?
If anyone knows how to solve this problem, please help me out.
2 weeks ago
Check to see if there is an outage in your area on the outage map:
https://istheservicedowncanada.com/status/telus/map
Also try resetting the network on your phone.
If it still doesn’t work. Contact a CS_Agent to investigate:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 weeks ago
Here are a few basics, aside from what you've mentioned.
Might be set in airplane mode.
Try setting it to autoconnect to network.
Try your SIM In a different phone.
Phone *611 to see if it recognizes you're number.