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My phone won't connect to the network from yesterday, I can't call or text.

Great Neighbour / Super Voisin

I have been paying properly every month and my account is still active. I have taken the sim out and put it in again, started and restarted, but still not working😰 

Because of this I am having quite a bit of trouble with my business procedures.
Is there anyone else who is not connected to the network?
If anyone knows how to solve this problem, please help me out.


Mayor / Maire


Check to see if there is an outage in your area on the outage map: 

Also try resetting the network on your phone.

If it still doesn’t work. Contact a CS_Agent to investigate: 

Good Citizen / Bon Citoyen

 Here are a few basics, aside from what you've mentioned.

Might be set in airplane mode.

Try setting it to autoconnect to network.

Try your SIM In a different phone.

Phone *611 to see if it recognizes you're number.

Need Help? Let's chat.