Can't make or receive phone calls

[AkhilMenon]

Hi community. I ported my number to Public Mobile yesterday. It's been more than 24 hours. Everything was working fine until today morning when I tried to make a phone call. As soon as I dial a number, it says that I have used all my minutes. But my subscription plan has unlimited minutes Canada wide. So I don't get it. I'm unable to make or receive calls because of this. Please advise 

[AkhilMenon]

Thank you for your help. I have submitted the ticket

[Handy1]

@AkhilMenon  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

hi @AkhilMenon 

if you cannot make outbound calls , it is a setup problem with the sim card or the account.   Please submit ticket with PM agent by direct message them here:

     https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437