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Kidatheart
Great Neighbour / Super Voisin

I was away from the country and yet my app reported that I had used almost half of my subscription which I definitely didn't use!  Looked at the usage details, it reported a few mb usage.  So, discrepancy in the report!  How to rectify this situation?

3 REPLIES 3

slusagm
Town Hero / Héro de la Ville

it looks like just a problem with the cavhe.   I know everyone talks about this and it's a common problem.  Just log in again using incognito mode

Handy1
Mayor / Maire

@Kidatheart  Check again but try incognito private mode . Or use the app to double check . If it’s still not correct submit ticket with support 

using the chat bubble bottom right of screen 

Handy1_0-1720552480890.jpeg

 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

golfball
Town Hero / Héro de la Ville

Are you saying the app is showing you've used half but it's not showing in the usage details?

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