My account

[Kidatheart]

I was away from the country and yet my app reported that I had used almost half of my subscription which I definitely didn't use!  Looked at the usage details, it reported a few mb usage.  So, discrepancy in the report!  How to rectify this situation?

[slusagm]

it looks like just a problem with the cavhe.   I know everyone talks about this and it's a common problem.  Just log in again using incognito mode

[Handy1 · Accepted solution]

@Kidatheart  Check again but try incognito private mode . Or use the app to double check . If it’s still not correct submit ticket with support 

using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[golfball]

Are you saying the app is showing you've used half but it's not showing in the usage details?