Wrong charge

[Afsa]

I changed my plan from Public mobile to Fido and I was not supposed to be charged for no December but I have still been charged for it. I need a refund and someone explains me why did it happen?

[hTideGnow]

hi @Afsa 

you can be nicer to us, as we are like you, just customers. We are just using our time to try to help

for payment issue like that, please message support agent

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Afsa]

I  DID PORT MY NUMBER TO FIDO

WHAT MESSAGE DO I HAVE TO SEND THE CUSTOMER SERVICE? 

ARE YOU NOT A CUSTOMER SERVICE?

[Dunkman]

@Afsa 

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@Afsa wrote:

I moved to Fido at Black Friday and public mobile charged me on Dec 1st. I don't have access to my account on the app but I can send email online 

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Did you port your PM number to Fido?  

If you ported your number, then you will then need to send a private message to customer service agent https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

It will take a few hours for CSA to respond. 

[Afsa]

I moved to Fido at Black Friday and public mobile charged me on Dec 1st. I don't have access to my account on the app but I can send email online 

[Afsa]

I moved to Fido at Black Friday and public mobile charged me on Dec 1st. I don't have access to my account on the app but I can send email online 

[Dunkman]

@Afsa 

More details would be helpful.  When did you port from Public mobile to Fido?  When were your charged?  Public mobile payment cycle is every 30 days.  If you successfully ported to another company, you should not have been charged by Public mobile.  Are you able to access your PM account?

[hTideGnow]

hi @Afsa 

there is no free month promotion with PM at this moment

and if there is any promotion, usually you need to pay in full first, then PM will add a credit equal to your monthly plan amount to your account as an Available Funds

if you want to be certain, submit a ticket and ask PM support agent to check.  

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage