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Transferring a number

Sceviour
Great Neighbour / Super Voisin

Not able to transfer number from another server, although other account is still active.  Public mobile account is already activated, but not allowing me to change within my account as suggested...any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions

will13am
Oracle
Oracle

@Sceviour wrote:

Not able to transfer number from another server, although other account is still active.  Public mobile account is already activated, but not allowing me to change within my account as suggested...any suggestions?


@Sceviour , please ensure that you have followed this help article on completing the number transfer process.  Note that it is crucial that you keep the old SIM card in the phone so that you can accept the number transfer from the old service.

 

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

View solution in original post

5 REPLIES 5

0PX9O4
Deputy Mayor / Adjoint au Maire

@Sceviour 

 

You can always just send a private message to CS_Agent with your account details (both current PM as well as the account that you want the number ported from). They will be able to set it up for you.

will13am
Oracle
Oracle

@Sceviour wrote:

Not able to transfer number from another server, although other account is still active.  Public mobile account is already activated, but not allowing me to change within my account as suggested...any suggestions?


@Sceviour , please ensure that you have followed this help article on completing the number transfer process.  Note that it is crucial that you keep the old SIM card in the phone so that you can accept the number transfer from the old service.

 

https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number

darlicious
Mayor / Maire

@Sceviour 

Are you getting an error message?

 

To port your number in use the following:

 

  1. Full name on account.
  2. Phone number.
  3. Telus account #.
  4. Alternate phone #. ( optional use any phone #)

@0PX9O4 

Do you own a staffing agency supplying outsourced employees for pm?

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Meow
Mayor / Maire

You have to initiate porting at other provider. Leave your OLD SIM in the phone; you should receive SMS from old provider and reply YES to authorize porting.

esjliv
Mayor / Maire

@Sceviour wrote:

Not able to transfer number from another server, although other account is still active.  Public mobile account is already activated, but not allowing me to change within my account as suggested...any suggestions?


@Sceviour 

Check to see if the number you wish to transfer is eligible using this tool:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

 

If eligible, try clearing your browser's cookie/cache, or opening a tab in incognito mode, then try again.

 

If problems persist, contact Public Mobile Customer Support Agents (CSA) to help with your number transfer.

Two methods to reach them here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

 

 

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection