01-26-2022 05:57 PM - last edited on 01-27-2022 09:09 AM by Dunkman
Not able to transfer number from another server, although other account is still active. Public mobile account is already activated, but not allowing me to change within my account as suggested...any suggestions?
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01-30-2022 10:15 AM
@Sceviour wrote:Not able to transfer number from another server, although other account is still active. Public mobile account is already activated, but not allowing me to change within my account as suggested...any suggestions?
Check to see if the number you wish to transfer is eligible using this tool:
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal
If eligible, try clearing your browser's cookie/cache, or opening a tab in incognito mode, then try again.
If problems persist, contact Public Mobile Customer Support Agents (CSA) to help with your number transfer.
Two methods to reach them here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
01-26-2022 07:44 PM
You have to initiate porting at other provider. Leave your OLD SIM in the phone; you should receive SMS from old provider and reply YES to authorize porting.
01-26-2022 07:05 PM
Are you getting an error message?
To port your number in use the following:
Do you own a staffing agency supplying outsourced employees for pm?
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-26-2022 06:20 PM - edited 01-26-2022 06:21 PM
@Sceviour wrote:Not able to transfer number from another server, although other account is still active. Public mobile account is already activated, but not allowing me to change within my account as suggested...any suggestions?
@Sceviour , please ensure that you have followed this help article on completing the number transfer process. Note that it is crucial that you keep the old SIM card in the phone so that you can accept the number transfer from the old service.
https://www.publicmobile.ca/en/on/get-help/articles/choose-your-phone-number
01-26-2022 05:58 PM