[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Invalid SIM number when changing sim cards
So I'm trying to change SIM cards on behalf of my father who lost his phone with his SIM card. He's located abroad so I had to ship him the sim card that I got. Once I shipped to him, he sent me a pic of the sim card number. I went to his account > c...
Resolved! Purchases SIM card with a friend's credit card
I don't have a Credit Card yet, so I purchased it with a friend's credit card. Will the SIM be under the name of my friend or me? Please help.
Spam calls in the Chinese language.
For some reason my wife’s number receives far more than I. From what I understand the calls are threatening and may have a referral to a courier company. And yes I am aware that caller ID numbers can be spoofed. Most calls appear to originate in Ca...
Resolved! charged twice for January bill
Got text saying that autopay didn't go thru and to make sure credit card info had been updated. My card hasn't changed but I went online and paid my bill of $25. My credit card statement is now showing a debit of $28.25, not $25, as well as the autop...
Resolved! Invoice for 2022 payments
Hello - I need to get an invoice detailing all of my payments for the 2021 calendar year (for my income taxes) as I am self-employed and use this phone as a business phone.Thanks!
Resolved! Phone Return
How long usually does it take for Public Mobile to get back to you and refund money for a phone purchase? Phone was delivered and non operational when opened so returned immediately.
Resolved! PM shows as Public parking garage
PM payment shows as Public parking garage on my visa statement. Is this normal?
Resolved! Bonus SIM card not received
I was promised a bonus SIM card on my first SIM card purchase. It didn't come. Where is IT. Order #282259
Resolved! credit card payment
I update my credit card as the credit card date expired.How long it take to reactivate my phone
Notification of "Solution Accepted"
Twice since the change to the new forum format, I have received notification that my reply was selected as the solution. The most recent I captured as seen below. When I visit the page though, my reply is not the chosen one and in the case below the ...
Lost my cell phone and need a new sim card
So I lost my cell phone while walking through the park and I'm planning on buying a new one, but I need a Sim card in order to use it properly. I don't know how to order a new sim card from Public Mobile (I can't find the option on any part of the we...
Data was used up on YouTube but Youtube was turned off in apps selected for data.
I didn't realize that my wifi had a poor connection and somehow watched Youtube using my data. The thing is, I have mobile data-only apps turned on and Youtube is not one of the selected apps. I was just wondering why my data was used.
Resolved! Huawei compability
Hello, I just ordered a sim card thinking that my phone was compatible. My phone's model is Huawei p30lite(MAR-LX1A) I'm an international student from turkey and I have no idea if my phone would work. I just need a working phone number, I don't even ...
Resolved! Exchange phone
I placed an order for a pre certified Samsung phone on Nov 21, 2021 and received the phone on December 1, 2021. Now as a long time iPhone user we are having problem with the Samsung phone with iMessages etc. We would like to exchange the phone with ...
8UV1
Today I called a phone number that I have been calling for years, including on Tuesday Jan 18th 2022 and today I got a 8UV1 message. The phone number still works from other phones. Just not mine outgoing. My friend can still call my phone from his p...
Resolved! CANCEL ACCOUNT
Hi wanting to cancel my account having a difficult time porting my existing number over and getting frustrated with lack of customer support’Thanks Don
Resolved! Personal tags
Is pm getting rid of the ability to apply personal tags to posts for easy reference altogether? I noticed that they now remain only in the announcement thread. Once I discovered how handy they are especially given that it is much more difficult to se...
Resolved! Change Plan
I have to change my plan but it will be effective after my renewal date. Is there an option not to wait on renewal date when changing plan?
My number might be used in a phishing scam
Today, I received a call from a nice stranger. Apparently, the stranger has been receiving calls from my number. I have never called the stranger's number before in my life and my cell phone does not indicate I made any call to the stranger's numbe...
Resolved! Transferring phone number
I had transferred my original number to public mobile and then switched to another provider. I want to switch back, but Im unable to transfer my number?
Error 821 when trying to set up account
I got an error 821 message and can't finish setting up my account. I can't start a ticket as my phone number isn't set up yet. Help!
Resolved! Email unknown
I do not remember the email address used for my self-service account. How can i get this info?
Resolved! Locked out
Hii got locked out because of the wrong password and wrong answer for the security question.Please let me be able to change my password.
International Roaming and 2-way SMS authentication
Hi PM , Could PM explain why they don't allow roaming internationally?(currently US only). I have two points to make: It's a big hassle to login to Canadian banks and other services when you travel as most of them now use 2-way text authentication an...
texts
why is it that sometimes I receive my texts hours later or even the next day when i text with my wife or sister who also has Public Mobile
Billing
according to my MC bill it appears I was billed twice on November 26, 2021 for $40.25. My number is 1 (506) ***-****. That is also not my regular bill. Pls explain! I haven’t checked other months yet. Can u pls and let me know that too. I’ll o...
Manage AutoPay
I have my AutoPay setup. And the payment looks like went well after the setup. But I am still getting the email and txt message from Public Mobile that says the the AutoPay is not properly set up and "Missed a payment? Your Public Mobile account is i...
getting charged twice with 2 different credit cards
I have been going through my statements, noticing that I am getting charged on both my master card for $36 on the 17 of the month, and again on my amEX for $33 on the 10th of the month.I need a credit for any over-lapping charges, as well as to stop ...
Resolved! Transferring phone number
Yesterday when I got at Public SIM at Walmart I wasn't told about porting my old phone number. I have a VOIP line from Teksavvy with a number I've had for the last 50 years. It would be great if I could use it with my first cell phone.
