Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can't text to US numbers from Canada even though my plan has unlimited international texting It used to work but isn't working now. I confirmed my plan. I have shut off and re-started my phone (Android)
Where can I find the official receipt for my latest purchase?
My account shows ( As best as I can understand ) that I have a $5.00 unused phone add on but my phone won't work. What do i do to get credit for this add on and get the phone working??
I am trying to update my credit card information and trying to process a payment. However, it says unable to verify my credit card information. I am not sure why because I've used this card on another account and it went through (I help my parents ma...
My service was suspended. My amount due is $12 but my total estimated payment is $10. If I top up with a $10 voucher will that bring back my service?
I have been auto paying with my visa from the start. All of a sudden I cannot pay and my account is suspended so I have no phone no txt. I go online to pay, its not taking my visa card. I try to submit a ticket but the submit button is greyed out wha...
Hi, brand new member here, very excited! I got everything working yesterday, even with an error while signing up, thanks to the help of a moderator. I, however, wanted to know when I should expect that my $2 autopay reward and my $10 off bonus (used ...
I ordered my SIM card - filled out all information, including my referral from a friend. Credit card was charged the amount I agreed to, but the page timed out while it was activating - now Koodo has dropped me as I moved my number, and this SIM says...
I'm going to visit my home country for a while. So I'd like to stop the prepaid for a while, until when is it possible? I wonder when I should extend my phone number to not delete it.
I am a new customer. I ordered two SIM cards, for me and my wife. While checking out, I encountered a ZIP code error. I was charged for the SIMs, but did not receive any confirmation email. I cannot contact moderators directly, as I do not have a us...
Hi I was wondering why my group messaging through SMS is not working? It says error: oops, low account balance. Not sure why because I am doing it through WiFi and I have my mobile data on but it is still not working.
Hi. I have just transferred my number from Koodo. Everything was fine except for the incoming texts. I am able to make and receive calls using my old phone number and send texts. But I am unable to receive texts. I have already made a reset, turned o...
How can I recover all delete messages?Thankd
What does this mean??I tried to send an email to reset my password and this error came up.Please help, I'm unable to sign into my account.
I'd like to try and reactivate an old number. Anyone got any ideas or had some success doing this ?
How can i put back my balance money back in my account?
Hi, I ordered a SIM card. It didn't come after a number of weeks, so I had to register to PM community to open a ticket. A new SIM was issued and I received it. Now when I try to activate the SIM it says my email address is already used. Before you a...
on my acount it hasnt added it to my discounts for the upcoming month
I was charged $70 extra and would like this credited back to my credit card
Hi there, I have used all my data with little by little use and now im not able to use any data at all. So isnt the speed supposed to be throttled after using up all data?
When you post a PM in SIMon to a mod does it show in messages sent?
Hello. Newbie here. A friend and I just purchased the $15 pay as you go plan with the Bonus 250MB data. The plan includes unlimited text and picture messaging but she was told to have her daughter turn off the data while on WIFI so that the plan does...
I used Fido before, but after I transfer my phone number to public mobile, Some SMS are not received by my phone, like CIBC verification code and card transaction.
Hi mods,My name is elaine and I tried to activate my new sim and also transfer my Fido number just few minutes earlier but received the Generic Error "Oh no! It looks like something went wrong, but don't panic". I tried to activate it again but the s...
I am new to Public mobile. I activated yesterday and chose a new number. I can make outgoing calls and send text messages but don’t receive any incoming call or text. Very strange. When I call my new number from another phone, following message ap...
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