[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Add on for US data
I have added funds to my account and I cannot get US data to apply. Have been trying since yesterday.My husband is traveling in the US and needs a phone. He has had nothing but trouble for 2 months with trying to use his phone in the US.
Resolved! Unable to reactivate my account. Submit button is greyed out
Unable to reactivate my account. Submit button is greyed out. Can a moderator or anyone help me out here please? @Moderator
AUTO PAY BROKEN ?
PLEASE TELL ME WHY AUTO PAY IS SO SCREWED UP FIRST THREE MONTHS FINE TODAY MONEY TAKEN OUT AS USUAL YET IN MY ACCOUNT SAYS REACTIVATE SERVICE ON MY ACCOUNT AND FUNDS ARE THERE MAKES ME FEEL LIKE WE ARE GETTING 3RD CLASS SERVICE WHEN IT SHOULD BE FIRS...
Resolved! Can not submit a support ticket
When I try to log in with my credentials, pin and can't verify options are not working
Resolved! reaactivate exsiting number
Hi i have an existing number and it is about to expire in 24 hrs i am unable to log in because i forgot my security answer. Plese advise what to do. Much appreciated.
Resolved! US roaming
Anybody else have a useless time adding US roaming talk and text? I just paid for both for an urgent call to the bank and it was a waste of money - I ended up using Skype to call because my phone wouldn’t let me call a 1888 number in Canada from the ...
Resolved! Dual SIM (Telus eSIM + PM physical SIM) not working with Google Chat Features
Hello, I recently got a new phone (Pixel 6 Pro) to replace 2 other phones I was using. My new phone supports dual SIM cards. I am currently using a Telus eSIM as my primary line combined with a Public Mobile physical SIM card. I can receive calls and...
Resolved! Plan says expired yet I have autopay turned on
I have autopay turned on for my account. It says my balance is $0.00 and that it will expire tomorrow if I don't pay, which I'm confused about since I have autopay turned on. I checked through the different kinds of plans offered (in case I do need t...
Resolved! SIM card transfer
I have a new phone, can I just insert the SIM card in the new phone and way to go
Resolved! Trying to log into apple account but its not working
I have two-factor authentication on my iPhone and it says its texting me the code to my phone number, but nothing is coming up. I also can't receive a phone call version of the code and I can't call or text anyone. This is a brand new phone by the wa...
Resolved! SIM card
I paid for a SIM card got a confirmation by email but still have not received it it's been nearly a month
2GB for 8 months promo
I happened to notice the promo on the home page.
Resolved! Call forwarding issue: call doesn't connect when answered on the forwarded line
I have 2 public mobile lines on 2 different phones. I have set up call forwarding on phone 1 to forward calls to phone 2. Sometimes it works fine, but often, when I answer on phone 2, I can't hear the person and the person can't hear me. I have been ...
Can not receive or make calls
Can not receive or make any calls.- Restarted phone a few times- Took SIM card outAny other suggestions?
Resolved! Cannot send or receive text messages/mms after switching to Public
See above I want a call back
Resolved! Why do I get an error when I click on "contact us via private message"
Request Entity Too LargeThe requested resource/t5/notes/composepage/note-to-user-id/22437does not allow request data with GET requests, or the amount of data provided in the request exceeds the capacity limit. Then after clearning cookies/cache I ge...
Can not log into my account
I am trying to access my account to edit payment methods but the site won't allow me. I know my email and password but they won't work. I tried the forums but in order to create a ticket you need to log into the account. Getting very annoyed.
Resolved! Trying to activate SIM but get: email address is associated with an existing Public Mobile account
I am unable to register a new Sim card, it says that:"This email address is associated with an existing Public Mobile account, please enter another one." Surely it must be possible to own more than 1 Public mobile Sim card without creating multiple e...
Resolved! Sharing code
The code that I can offer to friends to get a discount has letters, at least one number (4) and either "zeros" or "O's", and I can't tell whether the O's/0's are letters or numbers. Does anyone know if Public Mobile only uses letters, or only uses n...
I need my min
Everything I do won't work I need a callback
Suggestions
I am suggesting that Public Mobile has a "view" option so that we can check what we type into the password section in order to make sure we put the correct values in. Also, I think that the number of tries before the account is locked should be more ...
Sim Not In service
My sim is not working. I ported it last month from freedom and now they send me another month invoice which I paid, but my service are not working.
Resolved! Invalid SIM number when changing sim cards
So I'm trying to change SIM cards on behalf of my father who lost his phone with his SIM card. He's located abroad so I had to ship him the sim card that I got. Once I shipped to him, he sent me a pic of the sim card number. I went to his account > c...
Resolved! Purchases SIM card with a friend's credit card
I don't have a Credit Card yet, so I purchased it with a friend's credit card. Will the SIM be under the name of my friend or me? Please help.
Spam calls in the Chinese language.
For some reason my wife’s number receives far more than I. From what I understand the calls are threatening and may have a referral to a courier company. And yes I am aware that caller ID numbers can be spoofed. Most calls appear to originate in Ca...
Resolved! charged twice for January bill
Got text saying that autopay didn't go thru and to make sure credit card info had been updated. My card hasn't changed but I went online and paid my bill of $25. My credit card statement is now showing a debit of $28.25, not $25, as well as the autop...
Resolved! Invoice for 2022 payments
Hello - I need to get an invoice detailing all of my payments for the 2021 calendar year (for my income taxes) as I am self-employed and use this phone as a business phone.Thanks!
Resolved! Phone Return
How long usually does it take for Public Mobile to get back to you and refund money for a phone purchase? Phone was delivered and non operational when opened so returned immediately.
