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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 65754 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 70205 Views
  • 180 replies
  • 32 Bravos

Resolved! Phone Compatibility

Hi,My mom is moving into an assisted retirement residence.  Instead of transferring her home phone to her new home, I would like to buy her a cell phone which is especially made for seniors.  So far, all the ones that I have looked at are not popular...

TessieBoo by Model Citizen / Citoyen Modèle
  • 6011 Views
  • 35 replies
  • 2 Bravos

Strength of signal

How can I improve cell signal at my house? The maximum signal I receive in my house is 2 bars, however most of the house doesn't allow me to get any signal.  If I want to get a signal I have to go to the upper park of my back yard or I have to go to ...

Mamabilley by Good Citizen / Bon Citoyen
  • 2377 Views
  • 12 replies
  • 1 Bravos

Resolved! Extra 1?

Anyone else's phone adding an extra 1 to outgoing calls? 

ashleyskye by Great Citizen / Super Citoyen
  • 1335 Views
  • 4 replies
  • 0 Bravos

Resolved! Out of data? How can I loose 7.5 gb?

Just renewed my plan and same day text saying 75% used then yesterday said 100% used . Checked my phone and everything is good and says ive used 2.52 ? So where the is my data? 

Payment

Why my payment increased the 32 to 45?

Rosy5 by Great Neighbour / Super Voisin
  • 961 Views
  • 5 replies
  • 0 Bravos

Changing plan

Hi so my plan comes up tonight at 12:01 & I am trying to change my plan. It won't let me do anything when hit the change plan. It's getting me very frustrated. Could someone help plz.

Hockeygirl15 by Great Neighbour / Super Voisin
  • 1342 Views
  • 6 replies
  • 0 Bravos

Resolved! Lost my phone

I lost my phone I forgot my password or my secret word and now I can't get into my account to add a Sim card how do I get into my account

Soiapaul1 by Great Neighbour / Super Voisin
  • 776 Views
  • 2 replies
  • 0 Bravos

Resolved! Email change

How can I change my email on my profile 

Saqi by Great Neighbour / Super Voisin
  • 1603 Views
  • 4 replies
  • 0 Bravos

Can't make outgoing and receive calls on HuaWei.

Hello,I have used the public mobile for more than one year, but one day for no reason, I can't make outgoing and receive calls at all. Then I switched the public mobile sim card from HuaWei to my Apple, it works well. Please help me to find where the...

OwenC by Great Neighbour / Super Voisin
  • 1544 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan change

I have purchased a 25 prepaid plan for public mobile last month July 31 purchased another 50 voucher for prepaid in order to change prexsisting 25 doller prepaid plan very difficult and frustrating. Last 2 weeks

Hotch17 by Great Neighbour / Super Voisin
  • 968 Views
  • 3 replies
  • 0 Bravos

Resolved! Public Mobile SIM purchasing experience, very frustrating

I just want to share the experience about buying a SIM card this morning. I expected it to be a smooth and quick process which ended up taking me more than 2 hours. WALMART - I went there first. Arrived at 10:20 but no one showed up at the wireless s...

drsiha by Great Citizen / Super Citoyen
  • 2467 Views
  • 7 replies
  • 4 Bravos

Resolved! SIM to SIM

I'm trying to transfer my phone number from an accidentally encrypted SIM card to a new SIM card.  Both are from Public Mobile 

SEB92 by Great Neighbour / Super Voisin
  • 955 Views
  • 2 replies
  • 0 Bravos

Pin won't work

Purchased a voucher and it will not work.  

Darthslug by Great Neighbour / Super Voisin
  • 506 Views
  • 1 replies
  • 0 Bravos

Resolved! Lost phone

I lost my phone then I got a new SIM card from store.how can I activate new one?

Zuma by Great Neighbour / Super Voisin
  • 1040 Views
  • 4 replies
  • 0 Bravos

Resolved! VoLTE

Anyone else seeing an HD symbol on their phone calls in the past month?  I first noticed it back on August 2nd.Does this mean VoLTE and/or Wi-Fi calling is now active on PM?

Resolved! Step 3: Linking your chosen plan to your account

Hi everyone,I am new to public mobile and on the process of activating my sim card. I was able to add my details, chose a phone number, picked a plan, and my credit card has already been billed. However when I clicked on the activate my sim, I am stu...

benzbryan18 by Great Neighbour / Super Voisin
  • 931 Views
  • 3 replies
  • 0 Bravos

Resolved! Re payment problem

I took my card off so my payment couldn’t automatically come out and it did when I didn’t want it to. How do I change that and get the funds back? I took it off so it didn’t come out 

User26 by Great Neighbour / Super Voisin
  • 1130 Views
  • 3 replies
  • 0 Bravos
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