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My plan was not updated

Hi, I was previously on the $90 90 day, Unlimited province wide calling, Canada Text, 1GB Data. When the new plans were out I went through Self serve to change my plan on the next renewal date.That date was today and funds have been charged to my car...

lan by Great Neighbour / Super Voisin
  • 740 Views
  • 3 replies
  • 0 Bravos

account

i'm unable to access my old account nor am i am to creat a new one, i have a sim (though it seems iffy, but regadless i'd like to get into or creat an account to activate and see if the sim works. i tried msg your service andYour support request (#47...

Zepalz by Good Citizen / Bon Citoyen
  • 905 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't receive calls and can't send picture texts

Hey there, I just switched over to Public Mobile yesterday from Mobilicity. Data, outgoing calls, and sending and receiving texts works. But I can't receive calls or send picture texts. I'm using an ASUS Zenfone 2. Any help would be greatly appreciat...

OKJoy by Great Citizen / Super Citoyen
  • 1104 Views
  • 6 replies
  • 0 Bravos

on line payment

I tried to replace my expired credit card with new one and the system wouldnt allow me I get "Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card h...

nebo123 by Good Citizen / Bon Citoyen
  • 704 Views
  • 6 replies
  • 0 Bravos

Cannot recieve calls from FIDO users

I signed up with Public Mobile last Friday and ported my number over from Mobilicity.I received a text mesage from you saying my port was successful.My Mobilicity account is closed.I can not receive any calls from people on Fido netwrok (I suspect it...

slaha by Good Citizen / Bon Citoyen
  • 1080 Views
  • 45 replies
  • 0 Bravos

Only able to recieve local calls as long distance.

I've been getting a large number of complaints from people about this issue. I can call local numbers, send and recieve SMS and recieve local calls if the caller pays long distance charges regardless on a number of different carries. I'm not sure why...

Danger by Good Citizen / Bon Citoyen
  • 841 Views
  • 6 replies
  • 0 Bravos

Resolved! LTE Band Support - willmyphonework.net report

Trying to wrap my head around the report from willmyphonework.net for a Xiaomi Mi5. Any ideas about the LTE band? From what I understand Public doesn't support band 7 2600, but why does the site return it as a possible working band? These is the band...

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Jsauter by Great Citizen / Super Citoyen
  • 8856 Views
  • 21 replies
  • 1 Bravos

Cannot receive incoming calls from Rogers users

I recently signed up with Public Mobile and ported my number over from Mobilicity. I received a text mesage from you saying my porting was successful.My Mobilicity account is closed. I can receive incoming calls from land lines, Bell and Telus mobile...

Selfy by Good Citizen / Bon Citoyen
  • 2313 Views
  • 18 replies
  • 0 Bravos

Switched plan to 90 day - $135

Hi, I switched my plan to a 90 day, $135 (unltd Canada wide calling, 6 gb, and global text), but for some reason I get the following message in my account:"Future Dated Plan Changes Your base Plan will switch to 90-day pass ( $75 ) on Dec 16, 2016"Do...

alexpopescu by Good Citizen / Bon Citoyen
  • 846 Views
  • 7 replies
  • 0 Bravos

Resolved! Public mobile iPhone app

Hi, I was wondering if there is an app for Public Mobile on apple's App Store?Can the Telus app be used instead, if there is no PM?Thanks in advance.

alexpopescu by Good Citizen / Bon Citoyen
  • 3599 Views
  • 4 replies
  • 0 Bravos

2GB DATA

I thought I paid for 2GB data but I only got 1GB Data.I just realized it today.

Community >> Similarities to Halt and Catch Fire?

Whenever I see Public Mobile Community I can't help but think about Mutiny's "Community" from Halt and Catch Fire! Which reminds me, episode 6 is on tonight! Makes me want to connect through dial-up... haha, uhhh, maybe not! Anyone else as big of a n...

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daredogg by Mayor / Maire
  • 647 Views
  • 3 replies
  • 3 Bravos

Resolved! Super Fast Number Porting

I was pleasantly surprised how quickly my number was ported over to PM! In the time it took to complete my registration and verify my email address, my phone number was already ported. I know this because my phone rang within minutes of registering. ...

daredogg by Mayor / Maire
  • 2052 Views
  • 9 replies
  • 7 Bravos

Plan Change not updated

Hi,I was on 30 day plan and has scheduled update to 90 day plan before the end of first 30 day period. 111 dollars has charged to my credit card but plan was not updated. Now I have 69 dollars balance in my account. Could you please help me on this? ...

oscarjia by Great Neighbour / Super Voisin
  • 678 Views
  • 3 replies
  • 0 Bravos

Resolved! PLAN WAS NOT UPDATED

Hi, I was previously on the $120 90 day, Unlimited province wide calling, Canada Text, 4GB Data. When the new plans were out I went through Self serve to change my plan on the next renewal date.That date was today and funds have been charged to my ca...

oshax by Great Citizen / Super Citoyen
  • 1131 Views
  • 28 replies
  • 0 Bravos

Resolved! Adding a second SIM card to my original account

I couldn't find a link to order a new SIM card for a second phone under my original account. Is it possible to manage more than one SIM card under my original account or do i need a new account for every SIM card? Thanks! --jsfx3

jsfx3 by Great Citizen / Super Citoyen
  • 1420 Views
  • 7 replies
  • 0 Bravos

Resolved! New Plan

Hi, my plan was ending Sept 18. I wanted to go for the 90 day $120 with province wide talk, unlimited global texting, and 2gb data. I added it to my account a few days prior Sept 18th, but I'm now still being charged the same as my first plan for the...

jasminel by Good Citizen / Bon Citoyen
  • 1027 Views
  • 5 replies
  • 0 Bravos

On and Off use of SIM and PM

I bought the sim, and am using DATA only 1GB for 30 days on a "pay as I go" basis. So shut off all iphone references to he assigned phone number. I assume the sim will not work after 30 days and be "silent". I will be leaving the country for 7 months...

EdmGuy1 by Good Citizen / Bon Citoyen
  • 695 Views
  • 4 replies
  • 0 Bravos

Public Mobile APN setting not working on LG G4

My LG G3 was working fine with data but I upgraded to LG G4 and used the same below APN and it is not even connecting to data. I have data enabled and every setting seems to be correct. So if someone can help. Name: Public MobileAPN: sp.mb.com Proxy:...

souvik126 by Good Citizen / Bon Citoyen
  • 1528 Views
  • 1 replies
  • 1 Bravos

Resolved! Can't log in. [Generic Error (+ General Koodo porting issues)]

Hey y'all, Just switched to Public Mobile from Koodo a few days ago, and I've been loving it so far. I was looking for the cheapest and best 1GB plan around...and as it turns out, that's PM's 2GB plan, haha! That aside, I've encountered a few little ...

shrimpdude by Model Citizen / Citoyen Modèle
  • 2157 Views
  • 22 replies
  • 0 Bravos

Resolved! PROBLEM ACTIVATING SIM

I am trying to activate my SIM. I have chosen a plan and try to submit payment, and keep getting the following error message:Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. I...

sheralake by Great Neighbour / Super Voisin
  • 1382 Views
  • 11 replies
  • 0 Bravos

Resolved! Mobile Network Issues - No Internet - Vancouver

Are there ongoing mobile network issues in Vancouver, BC? I have phone service but no data for the entire day (09/18). Anyone else having the same issue?

PD by Great Neighbour / Super Voisin
  • 1183 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan not activating

I have just switched my plan from speakout to Public Mobile. I have a Sony Xperia Z3. I can make outbound calls, however, I cannot text, receive calls or use data. What do i need to do to activate the plan?

Dys1901 by Great Neighbour / Super Voisin
  • 578 Views
  • 4 replies
  • 0 Bravos

carte sim

Jai commandee une carte sim public mobile depuis plusieurs jours et aucune livraison a domicile je n'ai re¢u.et je me demande pourqoui?

paix by Great Neighbour / Super Voisin
  • 560 Views
  • 2 replies
  • 0 Bravos

Resolved! Re: unable to receive calls or text

I also signed up with Public Mobile last night, coming over from Speakout and attempting to port my number. I can do outgoing calls and texts; however, my number hasn't actually ported over. Incoming still goes to my speakout sim, and I can't receive...

Tirzin by Good Citizen / Bon Citoyen
  • 1127 Views
  • 13 replies
  • 0 Bravos

Resolved! No Service after plan renewal

My plan was supposed to reset today, and I would've been going from the old 6GB plan ($140/3mo) to the new $120/3mo plan. For whatever reason, it didn't accept my auto pay this morning and I had to pay my plan manually. Since then, I haven't been abl...

Gmark109 by Great Neighbour / Super Voisin
  • 956 Views
  • 10 replies
  • 0 Bravos

6.95 fee for vouchers? 40$

How do we avoid this?I don t own a credit card and PM does not accept prepaid credit cards.It just doesn't feel any cheaper ... wandering

dboxtvinfo by Great Citizen / Super Citoyen
  • 1053 Views
  • 11 replies
  • 0 Bravos