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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Where is free 5GB Add-on bonus ?

Hi,I'm new to Public Mobile. I ordered a SIM card online on June 1st, 2019 and activated it online on June 6th with $25 monthly plan. I am sure the same email address was used when purchasing and acticating. It's been six days and the free 5GB add-on...

Lost my phone

I have lost my phone, and looking to get my number back with public. just need to get my account number to create a self-serve with public and get my number back. Thank you

Resolved! data reward

I ordered my sim card online on June 1st and it says I have a 5G data reward if I activate it by June 16th. Do I have to do something to claim it or should I just wait?

Unlimited international text

My plan includes unlimited international text, yet when I’m outside of canada, in the states for example, I don’t have text messaging available. What gives?

how long for moderator assistance?

Hi I was wondering how long for moderator assistance? thanks

The Cost of Temporary Upgrades and Downgrades

I know I'll be needing more than my 1GB of monthly data this summer, but paying the $30 for 1GB add-on seems pretty steep. I'm currently paying $25/month for 500MB plus 500MB bonus. Why wouldn't I just pay an extra $15 and temporarily switch to the ...

I can’t reset my account. I need to pay and reactivate

I can’t reset my account. I have the phone number and email address and want to pay and reactivate the account. I tried to get a reset for the password and it says it doesn’t recognize me.

Activation

Pls i purchased 10 day u.s roaming talk and text on selfserv. $15 plus the tax was taken from credit card, fully paid. Am in u.s now and my add on was not activated on my plan.

Rogers offering unlimited data plans starting tomorrow, I hope public mobile will follow

Rogers is launching unlimited data plans tomorrow it says that in this article https://mobilesyrup.com/2019/06/12/rogerws-unlimited-data-plans-no-overage/ and its listed on their website, i really hope public mobile will follow, we need a break from ...

Erroneous charge on credit card

Good afternoon, need to get this to the moderators... how? i have an incorrect double charge on may 21 for a US roaming talk and text (15.75 cad) that never properly added on to my account. I added it a second time two days later and t actually did w...

SIM card not activated on unlocked phone

Hey all,My sister bought a new iPhone XR from Bell a few weeks ago and ended up getting a deal where she got a second phone. She sold it to me even though I’m not on Bell as I assumed it would be factory unlocked as I heard all iphones after 2018 wer...

Can't receive calls. I use other phone to call this number, it goes to someone else's voice mail.

Very excited about getting new SIM card and activated with a new number chosen from list provided (not ported from old number nor customized last 4-digit). It's been more than 12 hours. I tried to call this new number with my another phone, it went ...

Unable to send txt messages

I switched from bell to public mobile since June 10th I can call, receive call, receive txt but I can't send txt messages. My phone is unlocked, I did all the reset, still not working. Can someone help me with this issue. Thank you!

remove add on

Hello, I accidently purchased US Roaming - Unlimited Text (10-day). I was to buy 200 min US and Canada Long Distance. How can I cancel this US Roaming - Unlimited Text (10-day) and get refund? I did not use it yet. Thanks.

Auto Pay question

I am with ATB. It does not have the visa / debit capabilities. Is there somewhere I can forward a direct deposit sheet in to? I do not own a credit card. But really want to sign up for Auto pay. TIA

Missing bonus data from porting from virgin mobile

So I ported my number from virgin for the extra 3gb that PM was promoting. I did it at walmart and the lady told me that I would be getting my bonus data in a week or so, once they confirmed that my number was from virgin. But its been like a month a...

Was cut off my service today..????

Hello...l have Auto pre pay, and my date to pay is tomorrow, the 12th. Why was my service cut today? I could not text or make a phone call. Not impressed by this service at all. Yvonne

If anyone is looking for a budget phone from a reputable retailer...

It is a bit long on the tooth but still should be very usable. https://www.costco.ca/Asus-ZenFone-4-Smartphone%2C-White-Unlocked.product.100483389.html

Moving out from Ontario

I am planning to move out from Ontario to Alberta but would like to have the same phone number. Currently, Ontario’s sales tax is at 13% but I know Alberta’s sales tax is less than Ontario’s 13% and what evidence should I provided to PM to change my ...

Autopay not available in the payment tab

I don't see where I can enter a credit card and setup autopay. The only available option under payment is to pay an amount now.

Do the APN settings stay up to date?

So, my wife switched to Public Mobile today (yay!). But she can't get access to her data. And (after much research) with the ASUS Zenfone 4 Max you can't just switch it on the phone. So we have to do it manually through her laptop. I think I have the...

Locked sim PUK CODE

So i bought a voutcher and created my account online, everything is paid for and my plan is already selected. I took my sim card and placed it in my phone its now saying at the top left that the sim is locked and to contact the carrier for a PUK CODE...

Resolved! interchange sim card between 2 phones

I registered and actived, my current phone is Moto G6 dual sim unlocked working fine, I still have my Samsung s7edge from Rogers and the unlock code, can I use my Galaxy s7edge and unlock it with same sim card? Thanks in advance.......Don

Renewal Dates 3 Month Old User Love it BUT?

Just curios why my renewal dates keep changing around anyone eles have this.. its always the middle of the month last month was the 15th I renewed, now I see on my account they want me to renew by the 12th anyone know why the huge flucuation in days!...

Which LG G6 is best?

I'm thinking about buying an LG G6 on ebay but I don't know which model will work or be the best to use in Canada/with PM. H870/DS/1/2/3, A47 or another type I should be looking out for?

Resolved! Data Usage

Is there a place where I can view my monthly data usage for say the last 6 months, or longer?

incoming calls

I can make calls out but not receive incoming calls. Doesn't seem like it ported right. What can I do

Resolved! Why did public mobile take more money for my phone bill

Hi,so I went into my visa debit and checked to see if my payment went through which it did, and my phone bill is originally $50 a month for my plan. This month it was $48 because I had rewards added to it. Anyway, I just paid my phone bill and it too...

When Public Mobile refuses to help?

Just wondering what people here do when PM refuses to investigate an issue with data and will not reply to messages? I've been trying to deal with this issue for a month and a half. PM has lied to me multiple times ("we will investigate and it will t...

Resolved! AutoPay did not process by due date and service is now inactive

AutoPay did not process my payment, and now my service has been inactived. Very unimpressed. Need help ASAP.

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