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Forum Posts

Resolved! Coverage Map in BC is wrong.

I was looking at the coverage map for BC and I noticed it was completely wrong. It had almost no coverage outside the Vancouver area but that has to be incorrect because TELUS, the network that Public Mobile uses, has the best coverage in BC I am hop...

jchakkal by Good Citizen / Bon Citoyen
  • 3350 Views
  • 36 replies
  • 2 Bravos

Resolved! Does such a thing as customer service exists at Public Mobile?

My plan ended in January 2015, when we had to "switch over" I was told I would receive one free month service. Since then I have received several text messages telling me my service has been extended for 30 days. I have copies of 2 of those messages ...

annecg13 by Great Neighbour / Super Voisin
  • 1304 Views
  • 4 replies
  • 0 Bravos

Can *611 reps access customers' files?

Hello,I have read a number of posts from customers, who have called *611 only to be told by reps that they don't have access to customers' accounts.I, too, have encountered the same problem, being told to email PM.If the reps truly don't have access ...

Martin by Legend
  • 1444 Views
  • 10 replies
  • 0 Bravos

convince me!

Hi everyone, I am on the fence. I need the following per month:- 120 minutes talk time- 120 texts- 500 MB With all taken into consideration, PM is $10 too much a month across the board. There are a few options around $35, regular PM price: $50 - $2 f...

gmd by Great Citizen / Super Citoyen
  • 1204 Views
  • 9 replies
  • 0 Bravos

Lost phone

I lost my phone in my house. The phone is on but the ringer was turned off. Can public mobile or telus send a sound or locate the phone?

mobile by Great Neighbour / Super Voisin
  • 779 Views
  • 1 replies
  • 0 Bravos

Feedback - best way to give feedback?

What's the best (and quickest) way to give feedback? Specifically, feedback such as:Issues encountered with the BETA website;Reporting dead internal links and/or redirections;Site functionality problemsE.g. the 'upload an image' to your community pro...

Public Mobile - Feedback - 'Mislabelling' example.png
vizine by Good Citizen / Bon Citoyen
  • 978 Views
  • 1 replies
  • 0 Bravos

Galaxy S5 - Lollipop Update - Now or Soon

I just read online that the Galaxy S5 has received an update for lollipop 5.0 for Rogers, Bell, Telus and Koodo.If anyones using the S5 are you able to do the update? And if so do you like it?

Griff by Town Hero / Héro de la Ville
  • 985 Views
  • 3 replies
  • 0 Bravos

T911 Phone compatibility

A supported handset is required to use the T911 service. The following phones support T911: APPLE iPhone 5S iPhone 5C iPhone 5 iPhone 4S iPhone 4 iPhone 6 iPhone 6+ Alcatel Idol X+ POP Icon HTC Desire 510 Desire 320a Huawei Ascend Y330 SAMSUNG Galaxy...

Moid_I by Retraité / Retired
  • 2268 Views
  • 3 replies
  • 1 Bravos

Resolved! He's dead Jim

BTW, did you guys hear? Mr Spock has died. Live long, and Prosper.

makkahn28 by Mayor / Maire
  • 1268 Views
  • 3 replies
  • 1 Bravos

date d'echeance de mon forfait

bonjour,mon forfait est du 16 au 16 du mois,je reçois des messages le 14 du mois pour recharger est ce normal??? je suis privé de deux jours de communication.je vous demande de m'expliqure les raisons???

belrechid by Good Citizen / Bon Citoyen
  • 791 Views
  • 2 replies
  • 0 Bravos

Port a land-line phone number to a Public Mobile Phone

WE are getting rid of our BELL land-Line here in Rural Ontario. Our entire Family all have Mobile Phones with Unlimited Canada wide calling so our Land-Line is no longer used or required but we would like to keep the number if possible as we have had...

moehunter by Great Neighbour / Super Voisin
  • 2301 Views
  • 7 replies
  • 0 Bravos

unlimited data and Canada/US calling

I'm a former customer from Montreal. Loved the service then but coverage was not available when I moved to Ontario. When will unlimited calling and data return?I'm actually shocked at the prices now!!! I paid far less for a whole lot more just a few ...

rmtmhood by Great Neighbour / Super Voisin
  • 1194 Views
  • 2 replies
  • 0 Bravos

tried to email and when I hit submit nothing happens

I tried to explain in detail a problem I was having with billing. When I hit 'submit', nothing happens. This has happened more than twice now. Public mobile you need to get the basics down, like having a basic, functional website, before trying anyth...

Ori by Good Citizen / Bon Citoyen
  • 1385 Views
  • 10 replies
  • 0 Bravos