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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Help

I bought a 25 dollars voucher ,put it on my phone,you publicmobile sent me a text confirming payment was made and I have no service, please fix this

Resolved! Where to find my referral code?

I'm trying to find my referral code so that I can start telling people about Public Mobile and earning rewards. Where can I find my referral code? Thanks!

How to Ask a Question to the Community

The thread has become a social discussion.

Resolved! SIM

I am trying to set up my plan and it says my SIM card is invalid it is a new card

Resolved! Someone used my code and...?

Hello! Someone used my signup code last night and I was wondering if they have to be with public mobile for a while before I can see the $1 off or the $10 on their side. They also got the text saying their rewards and send a friend said $0. Thanks!

Resolved! Re: Can someone please tell me how to reach a moderator?

I cannot remember my pass word or security questions...I have to update my payment/Visa information and cant gain access to do this...please help!!

Need acceptance on porting my number in.

Resolved! Need acceptance on porting my number in.

I have bell and have 1hr30mins to have someone from public accept my porting in of my number. Who do I contact?!!

Resolved! Track the SIM Order

I have order the Sim Card on Jan 30, 2021.How to track the order?

why I am overcharged

I have a $15 plan but my credit card was charge $22

Rosemont La Petite Patrie network problem

- Google translated from French, so sorry for any mistakes - Hello, For about a week, I have had constant network troubles when I am at work, in the Rosemont La Petite Patrie sector in Montreal. Postal code: H2S 2G3 and H2S 2G7. I cannot make any cal...

Resolved! New activation - 2nd account any referral fees after signup

Hello, I just activated my account without any issues, this is my second account and was wondering if there is a way that i can get a referral reward after the fact?

Resolved! How data works

Hello all! I came from lucky mobile. There, you had unlimited (slow) data after you finished your data. I was wondering what exactly happens when you're at the end of your data. Does it give you a chance to buy an add on? Does it give you (slow) unl...

Resolved! Password

I can’t remember my password to log in to my account to add funds

Resolved! SIM set up

My phone says SIM netwrk PIN blocked. Enter SIM network PUK. I just switched to Public Mobility. Did I make a mistake?!! The Chat Simon says I need to call my old provider to get the phone unlocked but I can't because my phone no longer works. My ol...

Resolved! Autopay

Hi all.At present, I pay for my service by putting lump sums into my account. I would like to switch to autopay. Does the autopay come into effect immediately? That is, right now I have 30$ in the account. I pay 24$ per period. The next pay date...

Resolved! 5gb signup bonus

Hello, I have activated a new account today Feb1 to receive 5gb bonus. It is not showing on my account. Please advise, thank you. Edit by Dunkman: removed personal information

Resolved! Why the Selfserve website is so slow?????

It hardly response. Why so slow?

Change Friend

Resolved! Change Friend

Hello,During the activation of my SIM, I used a friend's referral code and he receives $1 per month. Is it possible to change that friend now? Thanks,

moderator

Resolved! Moderateur svp

Moderateur svp

Resolved! not recieving calls

just activated my phone 2 weeks ago and i can make calls but cant receive them anyone know why or have this problem

Re: how to cancel service and get refund?

Hi, I am also disappointed with Public Mobile. I paid for a month, but my sim card does not work and now the month is almost over. It has been impossible getting this resolved. Basically, I gave them money for a service I have not been able to use....

Porting my Number to other Mobile provider

Is there any call center or customer number to call? porting my Public mobile number to Shaw since yesterday haven't receive any confirmation from Public Mobile. Shaw already process request from Public Mobile to port my number. till today almost 19 ...

Re: 2nd phone number

********** would like to see my account so I can register my new credit card to pay my bill. Edited by srlawren to remove phone number, as per community terms of service.

Setting up old SIM

In the Account setup, it asks for the 19 digit SIM number. But mine is 20 digits (and will not be accepted). Anyone know why this is? Do I really have to go buy a new SIM?

Calls not going through

I live in Alberta and my step mom and grandparents live in BC. They have been trying to call me and it wont go through. My sisters boyfriends phone is registered in Manitoba and he can call me just fine. I have the $40 plan. Anyone know why this woul...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Help

Resolved! Where to find my referral code?

How to Ask a Question to the Community

Resolved! SIM

Resolved! Someone used my code and...?

Resolved! Re: Can someone please tell me how to reach a moderator?

Need acceptance on porting my number in.

Resolved! Need acceptance on porting my number in.

Resolved! Track the SIM Order

why I am overcharged

Rosemont La Petite Patrie network problem

Resolved! New activation - 2nd account any referral fees after signup

Resolved! How data works

Resolved! Password

Resolved! SIM set up

Resolved! Autopay

Resolved! 5gb signup bonus

Resolved! Why the Selfserve website is so slow?????

Change Friend

Resolved! Change Friend

moderator

Resolved! Moderateur svp

Resolved! not recieving calls

Re: how to cancel service and get refund?

Porting my Number to other Mobile provider

Re: 2nd phone number

Setting up old SIM

Calls not going through

Calls not going through

I paid but still suspended

No 1-800 calls possible

Switching from 5G plan to 4G

Question, Is the Moto G86 5G VOLTE ready?

paying more for couple months

Grandma lost everything