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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Travelling to Mexico

I have been a big supporter of PUBLIC since I started a few years back. The best no frills in Canada! Not having roaming outside of north america is a pain but you can work around it, not perfect but it can be done. If you are travelling to Mexico wi...

Resolved! Set up Self-Serve emails when I am already set up

Hi, I am new to Public Mobile and set up self-serve and auto-pay on January 7, when I activated my card but I have received emails from Public Mobile a few times since encouraging me to set up Self-Serve. Can anyone tell me why? Did I not do it prope...

Resolved! Lunar New Year Promotion

Just signed up with Public Mobile less than a month ago and now I see the Public Mobile Lunar New Year Promotion. Any chance I could get this applied to my account seeing as I am new?

Resolved! Lunar Year Savings

Hi I have activated $15 plan and its eligible for Lunar Savings ( $5 for 8 months). If i port my existing number to PM. Does it cancels the savings . I read that if you change plan then the Savings are canceled.

Resolved! RE-ACTIVATING AUTO PAY WITH NEW CREDIT CARD

I have auto pay on my account, yet they suspended my service until I made a payment, I thought with auto payment it was automatic.

unregisterecd sim card

got new sim card activated it now unregistered sim card message sim not working in any phonei have on public mobile but other sims work on this phone

my mobile number is locked

Hello, My number is locked due to i did not know that my bill is overharged and I have not paid it yet because I do not know how to pay. I got my number from previous owner and apparently he made an account for my number so I can not login and pay. M...

Resolved! Top up

It seems 5GB isn’t adequate for my usage. Regular top up date is still a week further and my net juice is exhausted. Need to have my account topped up ASAP. Pls help

Resolved! confirm that I can port a number

Hello I would like to confirm that I can port a number to Public Mobile. Freedom Mobile was unable port the number. Teenagers have outgrown their Speakout plan so we need to change but they dont want to loose their old numbers.Thanks Al.

Selfserve username

I am unable to login my account as i am entering correct username still it is not login

Chyme while talking

Just got a new phone and when I make a phone call. I hear a chyme that occurs every few minutes in a low tone! Anybody know how to fix it?

Resolved! When does my plan renew?

I recently received a message (have had service for a month) saying that my payment is due on January 30. I have sufficient funds in my account, but I was curious when the funds would be deducted, as in if I didn't have the money in the account, by ...

Time out error while registering new account

Got a time out error message when registering new account..right after putting in credit card number...message says to contact customer service but how? Will not allow me to log back on...please help

Resolved! Didn't get the e-mail for resetting my password

Didn't get the e-mail for resetting my password.what can I do?

Please Help

I activated my first public mobile sim card a few days ago and porting the number from bell was also successful. However, when i activated my other public mobile simcard with a different account, and tried porting number from bell, it messed everythi...

anyone has issue calling long distance within canada?

When i call just now, im getting message, insufficient balance on the account, even thought i have plenty. Also the last free bonus is still too.

Resolved! Can I Print my Call Usage as a PDF?

I know to get your call history, you login to your account > Overview > My Plan > View My Usage. But it shows it as an embeded table, is there a way I can print the whole table without screen shoting every table page one at a time?

Long Distance Add on not working -

Hi - I have only used 27 min of my 200 long distance, but I am getting a message saying I have no funds available any time I try to call a long distance number. How do I get this fixed ASAP w/o adding more funds.

Will 3G be upgraded to 4G LTE in the future?

Currently, PM default/majority data plan is 3G. I am wondering if in the future when 5G will be the industry standard do you think PM will upgrade to 4G LTE as their standard since there will be more room on that network?

Resolved! Charged for data add-on I did NOT purchase

I am on the $25/mo plan with the 500mb and the extra bonus 500mb of 3G data, and upon inspection of my “payment history” tab, I found out I had been charged for the $10/mo 1GB data plan which I did not buy. Tried to submit a ticket but it wouldn’t le...

Swap SIMS

Hi! About 5 months ago i got a Public Mobile SIM. I topped it up with prepaid vouchers bought at London Drugs. I never logged on toSelf Service. Fast forward to now, i lost my phone and now have a new Public Mobile SIM. I want to swap to my old numbe...

Resolved! Signal but no signal... "Not registered in network"??

My phone says that I have 2 bars of signal, but when |I try to send a text or make a phone call it tells me that it is not registered on network... Please help!!

Resolved! Forgot email

Hi I have forgotten what email I used when I set up and now can't access my account. Right now to write this message I am using my sons account but I can't access my own help

Resolved! the phone number they gave me it already used by someone else . she is getting all the calls !!!

Hello there, I got my new number 2 weeks ago and I realize that it a shared number with someone else. This person told me she have this number for 10 years now!!! I am not getting calls only SMSs and she is not getting SMSs only calls.I don ' t know ...

US Roaming

This was my recent experience using roaming add-ons. I'm editing it from a prior post in another thread.So I was in the states from the 13th to the 25th. I bought 250mb and texting on the 18th. I did not have to restart. Though I did scan for network...

Resolved! am i able to have two active sim cards on one account?

I recently activated my sim card and now i want to activate another one for my wife. Is it possible to add that additional sim card to my account or does she need to make her own account to activate her sim card.Thanks.

Porting protection

Hi there, I have been trying to get an answer on this one. Lately in the news there has been a few different cases where people are having their cell numbers ported to another providers fraudulently and using this to get into their bank accounts etc....

Re: couldnt get phone to work, plan ran out. never used plan

I just had to make another payment even tho it wasn't due to be paid for another two weeks I've been without a phone for 5 days and I'm in the process of burring my father this is upsetting and I'd appreciate if something can be done for this is comp...

Resolved! Re: Top Contributors – December 2019

I signed up on Jan 25 but did it see this promotion under my account yet. The Walmart lady ( who activated it) told me she didn't know anything about promotion and then I showed her public mobile website. She looked at it but told me she doesn't know...

Resolved! Calculating Fido Early Cancellation Fee

One of the Fido phones I'm planning to switch to PM still has four months remaining on the 24-month contract. Plus there's a balance of $56 on the device subsidy. The initial subsidy was $450. The contract says: "An Early Cancellation Fee (“ECF”) app...

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