Community

Resolved! Number Porting

I have an issue with not being able to receive calls. I am able to send and receive text messages, and I am also able to call anyone. I asked the chatbot about it, and they said to try to ask a moderator and to put my old sim card back in. The proble...

Resolved! We did not receive $ 10 and 2GB using the 2GBBONUS.

My friend and I bought a SIM card. We used promotional codes to get $ 10 from friends, and also fulfilled the conditions for getting 2GB for free. Almost a month has passed, but we still haven't received anything. How to be?)

Resolved! interac rbc

Hey! Can i use interac rbc card to set up automatic payment for my mobile connection? Or do I need to get a visa/mstercard card?

Resolved! How to check voicemail, or setup voicemail?

Hi, I just got a voicemail, but I don't know how to check it.  I hold down 1 and it connected to voicemail, but it asked me for a password.  I have never setup a voicemail, what would be the password?  Any idea? Thanks

Resolved! Merging username and password for Public Community & Self-serve Account

Hello, I had setup my community account before I had setup my self-serve account.  Is there any way to have just one username and password for both? Thank you for your help,Jessica

Resolved! when does the Bonus Data shows on account after autopay added

I am new here. I just bought public simcard and activated at the mall. I bought $35 plan without added autopay at the beginning. one day after, I decided to add autopay. So i did it, now i can see my $2 reward on my account. Does anyone know when wil...

Resolved! Tracking number

So I ordered a phone and was given a tracking number, and I was told it was being shipped by Canada Post.When i enter the tracking number I'm told it's been delivered, about 400 km away!What's up with that? I just put a ticket in, so haven't heard ba...

Resolved! walmart payment card

hmm, so, has anyone bought a payment card from walmart?   I just bought 2 (2 x $28) and i just noticed that i got charged tax on them.  I am trying to understand why i am getting charged tax on it.   Has any other bought payment cards from walmart be...

Resolved! Switch to same plan

Hello, I used up all my data on my $50plan and I've still got 10days to go (Aug.28) on my plan before it renews. I've tried to switched to the same $50 plan three times and it's not working. I only noticed I have the same $50 credit I put into my acc...

Resolved! number porting not working

Hello, I have activated a sim and an account with Public, but I haven't received the SMS and this caused my number number is still with my previous provider. The problem is there is no option to reactivate the sim and request to send SMS again to por...

Resolved! Switching plans

I have had the same plan for a few years now (with PM), its a 90 day plan. It seems to me that some of the newer plans are better in terms of how much data I would get etc. But if I switch, do I lose my rewards? My cost every 90 days now I believe sh...

Resolved! Delivery date for used phone purchase

Can anyone tell me how to find out when my used public mobile phone will arrive? I ordered at the beginning of August and have no tracking number or anything...

Resolved! my late husband set up our new plans before he passed. I cannot find my account to pay my bill.

Resolved! Get charged for texting to a US number in Canada?

My friend from the US is texting me while visiting Canada. Will I get charged texting back? It's a US number. I do not have a US plan.

Resolved! How to Add on US data while in the US and phone is in airplane mode.

We are already in the US and now want data for GPS maps. We have our phones on airplane mode so we don't get charged with texting and phone calls from Canada. I have not tried to add on yet as I forgot my password and am locked out right now. But ......

Resolved! How to change the existing plan?

Resolved! I got charged $25 for an unknown reason

Every month I get charged $20 for my monthly plan. However, in July, I saw I got charged the usual $20, and then I got a charge of $25 due to "Credit/Visa Debit TopUp". I went back to all my past transaction history statements, and I have never seen ...