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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account status says Plan Expired

Checking my public mobile account I noticed on the main page under "account status" it says Plan Expired, in red lettering! It says this even though I'm up to date with my payments, AND showing a $25 account balance...? I have the 25$/mo. plan. Al...

Resolved! Number Porting from a VoiP service provider Voiply to PM

Hello PM Support team, I have initiated my porting request from a VoiP provider Voiply to PM today afternoon by visiting a store and activating the account. I notice tat Im able to make calls, owever I avent received any porting confirmation SMS. Ple...

Resolved! No Service

I transferred from Koodo today and transferred by old number over. it says it can take up to 2 hours to transfer the number over and get service but it has been 5 and I still do not have service. I have done the troubleshooting and nothing is working...

Resolved! New refurbished phone battery ailing / credential issues

Hi.Several problems.1. My family has four accounts with Public Mobile. Myself, my wife, and my two daughters. I manage and pay for all four of the accounts.2. I recently ordered a refurbished phone for one of my daughters. It arrived yesterday. The b...

Resolved! referral code

I used a referral code when I joined but my friend did not get the 10.00 rebate on their bill?How can I resolve this?

Service

I am unable to receive incoming calls, it seems like it's mostly local calls that don't go through, but it's hard to confirm. I'm not sure when this started but have been with public mobile for nearly a year and it's only been an issue for the past ...

SIM card activation, payment and no access to account

I activated a sim card Got a phone numberGot a security question and made a 4 digit pinAnd I paid for it with a 25 dollar payment voucher. After all that it's saying my email is wrong and my payment voucher is used. I can't get into my account or use...

Resolved! Re: overcharge my credit for activation of daughters' Sim Cards

Re: overcharge my credit for activation of daughters' Sim Cards I used my credit card to activate two public mobile sim cards used in my daughters' cell phones on December 25, 2021. In total I was charged nine times (9*$16.95) including those seven ...

Resolved! Autopay

If I added money to my account prior to autopays usual deduction day, will auto pay still work if money wasn't available on card?

Resolved! My number is being spoofed

For the last 3 days, I've received over 50 calls from strangers telling me that they've received a call from me when in reality I never did. Today, one person called and said they heard a recorded message possibly in Chinese on the other end. Is ther...

Can't make a call

when trying to make a call, operator says it can't be complete because I have no minutes left. Changed plan from 35 dollar to 50 dollar plan yesterday so should have lots of minutes.

Resolved! Locked out of account

I've been stuck trying to reset my stupid self serve account for hours now, the website is xxxxxxxxxx and the chat bot is useless. I can't submit any tickets since the verification process is more poorly designed than someone's first web project and ...

Resolved! Help!!!! Something very strange is happening with my account...

The mobile service suddenly stopped working, even though there was credit / time remaining on the current monthly plan. Then, when logging in to the account, it said that the account has been suspended due to no funds, but it also says that it is set...

Resolved! what should I do if I want to cancel my account

before I want to transfer my plan from freedom to public, but there are some problems that I cannot do that successfully, so what could I do if I want to go back to freedom. could I take the first month money back?

cant received incoming calls since yesterday new customer

Resolved! Travel to the USa

HiDoes anyone know what plan I need for travel to the US right owI have the100 free international minutes but is there anything I need to dofor it to work for data and texting. Thanks Janice

Resolved! Referral

I referred a friend to Public Mobile yesterday and he forgot to give my code when he activated his new SIM Card.please advise how to make the necessary changes to input my code for him and me to benefit from this referral.

2 GB bonus for activating SIM card

Hello, I just set up a new account today and I forgot to put in the promo code for the additional 2GB of data for activating my SIM Card. Can this still be added to my account? also is there a contact phone number that I can speak directly with a hum...

Re: Unable to receive incoming calls

Hi there not receiving incoming calls just registered yesterday

Resolved! Network / Carrier Unlock for a pre Cell Phone Freedom Act Phone

I have my dad's old phone which was on Public Mobile and I have no use for it strictly under Public Mobile. How do I request an unlock? It rejects every sim side from the Public Mobile one that's in it right now. The service is no longer active.

Is it possible to change colour of vertical quote line?

As title says: Is it possible to change colour of vertical quote line since it is very light blue on pinkish background and it is almost invisible. It used to be solid back...

Resolved! bonus data added to my plan

How do I get the bonus data added to my plan

Resolved! Porting from lucky mobile to Public Mobile unsuccessful

HelloAbout 2 days ago I have ported my number from lucky mobile to PM but I am still unable to get full service on my phone, I am able to call out but can not receive calls and text messages. But I am having trouble submitting a ticket and I need to ...

Not working

My phone is busy and I have a credit card on file

Resolved! Porting from Speakout failed

I want to scream. eight, now nine, attempts at entering a support ticket have failed. I just want to port my number from speakout. Not break into the NSA I have activated a PM simcard and now that everything is working I want to port my number fro...

Resolved! Voice Mail

Can I get my voice mail from a different phone?

Resolved! Payment - Refund?

Hi dear responsible, Thanks for you time and helping me. My last auto-payment was scheduled for December 28, 2021. Since December 26, I am not in Canada and not using my chip. On December 27, I got sick in Brazil (Covid-19) and I was not able to use...

I could not t use the sim card

Hi, I could not use my SIM I bought it with number 89122xxxxxxxxxxxxxx.

Resolved! Log in

I forgot my security Question when trying to reset my password

Resolved! Transfer issue

Hi, I failed to transfer my old phone number with yours. I ignored the text message to approve the transfer by mistake.I tried to submit the ticket according to the instruction but not able to verify my identity, the last part. I can't receive any ca...

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