[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Overcharged multiple times
I got both my daughters accounts for $50. I activated both and I was charged $56, 5 times over 2 days. I have sent an email asking it to be rectified along with pictures of my bank statement showing the multiple payments and I’m being told they didn’...
Really need to talk to an agent and it will not create a ticket no matter what account I use
I think Public mobile is a scam and that is the reason we keep getting fraudulent phone calls. I can't stop it, l; I can't connect Public, and all I get is error messages when I try to create a ticket. I can't even tell them why I want to cancel the ...
Account disable
I need to talk to someone about my account. My phone just stopped working. I cannot go in the online (my username is disable as well). Tried sin in another phone. is not working for receive a call but I can make a call no problem.Internet just workin...
Resolved! Did not receive SIM card
Hi, I ordered an LG K32 phone from Public Mobile and I did not receive an SIM card. I was told that I would receive one so I would like one to be sent to me. Vince
Resolved! Sim card shipment
I order sim card on 12-Jan-22. It is estimated to arrive on 17-Jan-22. But today the status is still On its way, not out for delivery. How can I follow up where my sim card is? If I know it will take this long I would rather buy it at the shop myself...
Resolved! Public Mobile bill listed as "KOODO TOP UP REAPPROV" in my credit card statement.
Just switched from Koodo last week (on Thursday the 13th), and I got charged the expected amount by Public Mobile ($28.25) through autopay, but I was expecting it to be labelled as "Public Mobile" and not "Koodo". Is this Public Mobile paying Koodo f...
Cannot receive incoming calls/texts
I cannot receive incoming calls or texts to my Public Mobile number--my account was switched over with an existing number from my old provider last month. I can only make outgoing calls and texts and can not receive any incoming calls or texts (have ...
Resolved! Sim card
Idid not receive a sim card with my CPO phone.
Resolved! Change US Roaming Start Date - or cancel for refund
Hello,I purchased a 10 day US roaming add on, today, wanting to be prepared for when I cross the border next week Friday. Unfortunately, I thought the clock would start once I crossed the border, not today. Can I cancel the add on and repurchase for ...
How to add Friend?
HI All, How to add friend in this new Community? I cannot find my way around to add thanks
Resolved! No access to my account
I am locked out from my account xxxxxxxxxxxxxxxxxxxxx Edit by Dunkman: removed personal information
Payment issues
I’ve tried three different top up vouchers. And none has worked I have receipts One was 50$. And two were 25 $. I’ve tried to submit ticket to no avail. Please help !!
Resolved! leaving public mobile
Hello, Sadly I have left Public Mobile. How do I know that the auto pay has been deactivated? With gratitude, de13
Holiday Rewards
Hello, I'm still waiting for this to be added to my account and I messaged a mod three weeks ago, but never got a response. How can I proceed from now? Thank you for your help!
Resolved! International Destinations with Free Holiday Giveaway and Int'l LD bonus
I have following Add-Ons in my account $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)$0 Free Holiday Giveaway: 500min INTL Long Distance incl CA & US500 one-time Int'l LD bonusQuestion :What international destinations can i call w...
Prevent pocket dial
To prevent pocket dialling, clear dialled calls and missed calls, this way there are no numbers available to pocket dial on your phone
Resolved! Cancel an order for a phone
Hi, Just ordered a phone with public mobile because I thought I lost mine. Now I gotta cancel this phone order, but haven't been able to find who to call or where in the order email I could cancel it from.Thanks
Resolved! Sim lock code
I put my public mobile sim in different phone to see if I’d like it. I Didn’t But when I put my sim back in my public Mobile phone it says sim locked
How do I setup account for my elderly father. He is unable to do it himself.
He has lost the use of his phone. 778******* He lives in lytton and there is no cell reception or internet or telephone land line. I have phoned koodoo customer service says go to any place where you can buy instant top up. Go to London Drugs and...
Resolved! My husband opted us out months ago when we got new phones. Today I find out I’ve been being charge
Only because our credit card expired did if find out that I have been being charged for the last 5-6 months for a service and number I do not use. And they say I owe money, this phone # has not been used since I got a new phone and # and a contract ...
Phone not working
Bought the $20 US roaming pkg and the talk keeps not working. Not happy
Resolved! Phone service interrupted again
My daughters phone got shut off early again for the second time we have it setup for the payment to come out on the 20th but nope its not working why did this happen again can anyone help me out? Want to hook myself and wife up but if this keeps happ...
Resolved! Can't pay
Hi team, My payment didn't succeed this month. I've tried all my three credit cards, they all can't proceed. And also contacted related banks, they confirmed that they didn't receive any payment attempts. Could you please help to check what is the pr...
Better speeds / signal strenght on 3G vs LTE on my iphones (XS max / XR)?
I live in Barrhaven (K2J) / Ottawa area with very poor Cellular coverage (Telus/Bell/Rogers). I always thought LTE is the way to go. I guess I stay on 3G network. I get 3/4 signal strength bars vs 1/2 on LTE, with lower speeds.
Referral Bonus Gone?
Someone I'd referred left Public Mobile in December (I recieved a message saying so), but now I'm receiving none of my other referral bonuses either?
Resolved! monthly data not reset
my plan of 250 GB per month is usually reset to start again every month after payment It seems to have not been done. It could of been missed last month too but not sure.
Where to input referral code during activation?
Hi I have a referral code and my new SIM card, but i don't see where to add in the code and I don't want to get to the end of the setup and miss it? I looked at the documentation but the screenshot it shows is different to what the website looks like...
Resolved! US Roaming Add-Ons
Hi...I'm new to Public Mobile, so any help is greatly appreciated as SIMON couldn't help me. We are heading to the USA and I want to get the US Roaming Add-Ons for 40 days.1 - If I’m setup on AutoPay, can I just select my US roaming add-on and it wi...
Re: Autopay is not working??????????????
This happened to to me too! Phone stopped working on January 15th. It was supposed to autopay on January 17th. I did a manual payment of the plan cost as @Anonymous suggested, but don't see any of my autopay/loyalty/referral credits. How do I get tho...
my add ons got deleted?
hi, my bonus add-on not there any more.I have 2 accounts, and one still has all add-on that suppose to get but other account all add-on are gone.2GB one time data bonus5GB bonusthese are two add-on that I suppose to get. thank you.
