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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 57687 Views
  • 173 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 64195 Views
  • 179 replies
  • 32 Bravos

Resolved! Problem Bringing Phone Number

I just activated and got a message saying there was a problem bringing the number over. The message also said I would get a call to help. That call hasn't come. What an I supposed to do now, as public mobile doesn't have any contact info for the supp...

jdcaudle by • Great Neighbour / Super Voisin
  • 1008 Views
  • 2 replies
  • 0 Bravos

Resolved! My Old Sim Card Was Lost

My Old Sim Card Was Lost and Iam trying to activate my brand new bought sim card to my iphone.  Ive done this many times before when I lost my sim card but right now its not lettin and when I talk to you automated botter it still cannot help me get m...

UltimateZ by • Good Citizen / Bon Citoyen
  • 2487 Views
  • 10 replies
  • 0 Bravos

Resolved! Switching phones

Hi I already have a phone with public mobile but I am getting a new phone how do I go about switch/activating the account to the new phone

Jennben by • Great Neighbour / Super Voisin
  • 1998 Views
  • 5 replies
  • 0 Bravos

Resolved! New customer - not receiving incoming calls

I activated my PM SIM yesterday, but I have yet to receive any incoming calls. Family and friends say it goes straight to voicemail? Have I missed something? 

lnpardy by • Great Neighbour / Super Voisin
  • 1319 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment vouchers

I lost the payment voucher, is there anyway of contacting someone to get the voucher added to my account I tried the store I purchased from but they are unable to view it to reprint I guess it’s a safety feature 

Kakeep by • Great Neighbour / Super Voisin
  • 2014 Views
  • 8 replies
  • 1 Bravos

Can not send MMS messages from iPhone 6S

Hello, I am wondering if anyone else is having issues with sending MMS (Picture)  messages (MMS is turned on) from their iPhone? It says message send failure. Not delivered. My data is turned on. I am able to sent regular text messages and iMessages ...

LitlLdy by • Mayor / Maire
  • 5283 Views
  • 35 replies
  • 1 Bravos

Autopay reward

I pay automatically from the bank every month. Why didn't I get 2 yuan reward?   edited by computergeek541: removed mailing addresss and changed title

PMuser2021 by • Great Neighbour / Super Voisin
  • 1008 Views
  • 3 replies
  • 0 Bravos

Unable to Pay, Credit Card not accepted

My plan expired today, I can't pay, PM won't accept my valid card.  Help! Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charge...

ReillyWood by • Great Citizen / Super Citoyen
  • 2101 Views
  • 9 replies
  • 0 Bravos

Resolved! LOST SIM CARD

Was in Florida for the winter and misplaced my Toronto Sim CardHow to get a new one with my # ?Thanks

skeptical11 by • Good Citizen / Bon Citoyen
  • 1856 Views
  • 5 replies
  • 0 Bravos

Data is not working

My data is not working.  Anybody else have this problem before?  I spent all day yesterday with PM trying different things to fix it but to no avail.  Yes, I do have data, and I did turn it on.  I've been trying to change the APN settings but I'm not...

lmkwan by • Good Citizen / Bon Citoyen
  • 2515 Views
  • 14 replies
  • 0 Bravos

Resolved! Need a new phone

I am about to purchase a new cellphone, but I just need assurance that Public Mobile will work with the new phone. The phone will be a ZTE BLADE Z MAX Z982 (32GB, 2GB RAM) 6.0 Full HD Display, Dual Rear Camera, 4080 mAh Battery, 4G LTE GSM Smartphone...

ccooper3 by • Good Citizen / Bon Citoyen
  • 2619 Views
  • 15 replies
  • 0 Bravos

Resolved! AutoPay Issue.

Hi There, It has been two months in a row that the AutoPay option has not charging from my account, and I got to pay it manually. Could someone fixing this issue please. Thanks, 

se2020 by • Good Citizen / Bon Citoyen
  • 2716 Views
  • 17 replies
  • 1 Bravos

Resolved! Trouble porting number from Freedom to Public

I input the wrong account number to port my number and now i am stuck. Freedom has already cancelled the port, but when i try to plug my number in the public mobile port section it gives me an error stating the number cannot be ported.  Please help. ...

TJJohnston by • Great Neighbour / Super Voisin
  • 1369 Views
  • 3 replies
  • 0 Bravos

Resolved! Order no. xxxx

I have not got my sim card delivered yet. Neither have I received any updated from your end since the day I have ordered the sim card. The order no, is xxx edit by mimmo removed order number

shivanggoel29 by • Great Neighbour / Super Voisin
  • 1187 Views
  • 4 replies
  • 0 Bravos

Payment not working

I have tried to purchase add ons but it says it cannot verify my credit card information. My card usually works so what is the problem?

Celibaum by • Great Neighbour / Super Voisin
  • 946 Views
  • 2 replies
  • 0 Bravos

Self serve

I have been locked out of my self serve account I have sent an email or a request for a new password change and I still have not received anything my account is due to be paid and I have no way to do it I need this corrected ASAP as I use this phone ...

Paula4 by • Great Neighbour / Super Voisin
  • 717 Views
  • 2 replies
  • 0 Bravos

paln automatically changed

Hi, i had set auto renew for plan at 35$ however i just check and the plan that got activated on 14th april was 15$... how to go about this now?

gurveinn by • Great Neighbour / Super Voisin
  • 791 Views
  • 3 replies
  • 0 Bravos

Resolved! Not receiving texts

I transferred my number from my local carrier yesterday. My mobile carrier on the phone says Public Mobile but texting is not working. Short texts go through but sms messages, pictures and incoming texts do not. I am able to make calls, but I cannot ...

zbross by • Great Neighbour / Super Voisin
  • 14170 Views
  • 16 replies
  • 2 Bravos

Data not working

I just switched to Public and have gone through all of the suggestions from the Public Mobile Chatbot ( turning airplane mode on and off, restarting my device,  entering the APN settings - I entered APN: sp.mb.com, resetting network settings).  I can...

Krd1 by • Good Citizen / Bon Citoyen
  • 3183 Views
  • 21 replies
  • 0 Bravos

Resolved! Sim # Not Working

After creating a Publicmobile account and going through the activation process, I put the public mobile sim card in my phone {the phone which a public mobile online worker confirmed to work with public mobile} The pin I created while making my accoun...

JMKeller by • Good Citizen / Bon Citoyen
  • 2372 Views
  • 12 replies
  • 0 Bravos
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