Unable to log into self serve

[erotavlas]

I requested to reset my password twice and both times after getting the link in my mailbox, I proceed to create new password then I tried logging in with the new password and it fails.  Please help, thank you.

[esjliv]

Hi @erotavlas ,

If the "Forgot your Password" is not working for you, contact the Moderator_Team via private message using this link. They should be able to fix you up.

[gblackma · Accepted solution]

@erotavlas contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.