Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I've been given an iphone SE that has been unlocked. I reset it completely, changed the APN settings, and, on the first day, my sim card would alternatively be detected and not be detected. I'd power it down, and manage to get access to the ne...
I'm not receiving OTP for my VISA card transactions. Many OTP work from banks, government, apps. Just this one VISA issuer I'm having issues with. I unblocked every phone number in my SMS settings.
I can't access my account. I've reset password serveral times, but it won't recognize my password and am locked out. I'm trying to change my credit card info for auto pay as I have a new card. Payment is due tomorrow. Why is it so difficult to ge...
Hello,Can someone check why I haven't received my SIM card. I ordered on May 1. I didn't see any update on order info in public mobile web site. I need to get it today or I have to cancel the order.
Hello i'm locked out of my account. I tried many things but I get redirected to chatbot or receive errors at every turn.... Why is it so hard to contact customer service ?
I already have long distance addon to call India, have been using it for a while however since yesterday afternoon can't make call. Message comes up long distance charge may apply then next message 6UT1 number not in service
Hi, I’m still no able to receive texts or calls, but am able to call out and text.I’ve heard this is a network problem.Any idea when this will be fixed??
My phone cannot get registered in the network.I switch phone, reinsert SIM card and nothing works.I think it is a problem on the Public Mobile network.Can someone help?Thank you
Hi there, Could you please helping me to complete the port out as I’m trying to port out (keeping my number) to another provider since few weeks ago but without success. I still didn’t receive the sms confirmation after been requesting from both side...
HelloI need help pleaseToday I convinced one of my friends to activate an account with PM. I have recently changed my phone so I was not able to have access to my PM account to get the referral code and get the benefit. When I was at the store, the l...
Hello I am currently frustrated! I have not received a notification about me reaching any limits on my data and now I have none. I am currently working in BC and data is essential. Not sure if this is a glitch in the motifs room system, but I do not ...
Phone calls go directly to voicemail. All other phone features work and I can call out now problem. Phone plan is up to date and paid. Started happening today. CheersLee
I recently have subscribed to Public mobile, and have problem with PUK code is what my phone is asking and the same sim have no problem with the other phone the sim have been tried on.
As stated in the title, I applied the public phone plan 2wk ago, my current plan is $40 which includes 5GB+2GB promotion (2GB bonus for 12 months). My question is can I downgrade the phone plan while still receiving promotion data (2GB) for the remai...
No problem until this AM. New to board but have been loyal to PM for about 6 years. Can't receive calls or texts! Is this a temp system glitch or something with my phone (Moto G Stylus). I see a few people are describing the same issue. Outbound is...
I missed my live chat time period on my ticket, so how do I get in touch with somebody who can set this process in motion for me? Or is it something I can do on my own?
when i input my new sim and requested email it gave error message this is new sim card xxxxxx--- but it was accepted the only problem is i got error message back to login
