Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I took advantage of the Black Friday 5GB one time add on for my account and my wife's account. Today I checked our accounts and noticed that on my wife's account the 5GB add on is showing under "My Promotions". With my account it does not show. ...
Hello all,Today is the beginning of my monthly billing cycle. This morning, I received my reward for having autopay setup. However, autopay has not been activated yet. When I attempt to manually add funds to my account via *611 or through self-serve,...
Just tried to activate my SIM card I made it to the end and got error 404. The account is not showing online (waited an hour to be sure), however my visa was billed as if it went through properly... of course.
Presently in USA we both have $60 plan 2gigs data unlimited calling and text. We both have been cut off with data any ideas .otherwise seems fine.
Hi, I started a $15 plan WITH autopay on PM for my grandpa recently. The data isn't working on his phone. The plan says there is a bonus of 250MB 3G data but I'm not seeing 250MB anywhere under Data and Add-ons on his account. Please help! Thanks
I activated on Christmas Day and was charged for the next month of service. When should I expect to see the credit for this promo? Anyone know? I figured it might be instantly but apparently not?
Has anyone else noticed that their data usage is significantly lower than what it was when on a competitor service? For example, my mother has been on PM now for a few months with no phone change or behaviour with how she's using the phone and the d...
I've been trying for two days to set up a new to me, unlocked, iphone 7. The website crashed while I was setting up my account, but the my serve account is working. I ported my number from my old iphone with telus. The old phone no longer has service...
I have auto renew set up on my account, but I did not have enough funds to renew my plan. So I opted to change from the 50$ plan down to the $40. I went and made the change and it took the funds but my phone is still not working. Can anyone tell me w...
Hello everyone, When I signed up for Public Mobile ok 23 December, I noticed a charge of 45.20 on my credit card. Is this an initial sign up fee or to pay for the 1st month on this plan. I also did not receive the credit to my account to not pay for ...
Is public mobile ever going to set up banking online for us clients that don't have a visa/MasterCard or visa debit and don't always have a way to the store to buy vouchers so we can just pay for our minutes through our bank account online and just a...
All of a sudden I stopped receiving email notifcations. Now going on 2 days. I double checked all my settings. All seems ok AFAICT.
Is an LG-703 cellphone compatible with Public Mobile? Does not show on the listings, bought it in 2017.
Hello, I tried resetting my pasword today, and thank goodness I didn't delete my old e-mail account yet. For some reason, PM is still sending my reset password e-mails to my old e-mail despite changing the username. Is there a way to change the assoc...
Does Realme X India work with public mobile?
Hi Community, I am interested in changing my plan up since there is currently a service I am not using. I have attempted to do this but everytime I try on the webpage I get the message: "This cost of this plan is higher than your current available f...
Friend just joined PM ( was with FIdo ). He has a Blackberry and after activating the PM SIM card and putting it in the phone, it asked for a MEP code. Any ideas on how to get this unlocked?
On my data usage on the phone it shows 44mb and on the PM site it shows 23mb. Which one do I go by ? I know they can be off a bit but never saw it this much
How do I get data working?
How do I change my phone number?
So how exactly does the rewards work?
Today I went to check my account and saw a zero balance and a suspended situation. I then decided that I had made a mistake previous and I need it to fix things so I change my plan for a much lower rate $15, and proceeded. To my surprise upon getting...
I have Umidigi X, and it was one of the approved phones on Public mobile website. I am unable to browse internet, however I can make phone calls. When I go to APN, it has two APN already auto filled, and its greyed out. I am unable to make any change...
Am I able to connect a I pad as opposed to a I phone to one of the plans.
Merged with duplicate
Ok this took me a while to figure out. Sharing for others with similar issue. Symptoms and problem- New Public Mobile base plan $15 / mo, data and talk- SMS / text and phone works with new Public Mobile plan- Public Mobile data DOES NOT WORK - Previ...
I bought the SIM card from Walmart and the staff helped me to transfer my number from Bell to Public Mobile a few days ago. I am able to call out, but I can not call in and get the text someone sent me. I called Telus. The staff said someone will cal...
I'm currently in Nova Scotia and moving to the NWT in June 2020. Should I get a phone number in NS or NWT?
I am hoping I can afford my new plan this month lol I'm hoping to get an advance just so my auto pay goes through , this is the one and only time I may, but HOPE not , would be late on my phone bill. Makes me sad but I have high hopes on getting my a...
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