Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Data

How am I going through so much data so fast?

Phone Compatibility

Hi, can some one confirm for me that this phone is compatible?Asus 5.5" Qualcomm Snapdragon423 2 GB LPDDR3 16 GB eMCP Android 8.0 Black Zenfone I'm looking at it at staples, but I can't seem to find it on the compatibility chart Thank you!

Resolved! Can’t change plan when on autonoay

I tried changing my plan, but it tells me I don’t have enough funds in my account. I am on auto pay, so there are no funds in my account.

Resolved! One time referral Bonus

Is the referral bonus put right on the first bill? Or added on after initial sign up?

Resolved! Invite a friend bonus

I invited my mom to public Mobile today, and I forgot to use my code to get the bonus. Is there a way to claim it?

Resolved! No Service

Signed up today and phone says no service, phone is an iphone7, and unlocked. Went for a 20 mile drive, no service anywhere?

Resolved! Loyalty Reward

Where can I find the date I started Public ? Looking to see when I can expect my first loyalty reward. ecowen

Maximum Referral

Hello, is there a maximum number for the refer a friend reward or you can refer as many as you can and earn the 1$ per month reward each referrals?

Where to Find Topics I Created

Hello guys, I posted a thread last week and I need to see the replies as they provided some useful links. How do I find all the thread I created? EDIT: Oops. I meant where to find all the topic I started not all the replies I posted.

Need help changing phone number & creating self serve account

Need to change the phone number for a Public Mobile account to avoid unwanted phone calls. Also, tried creating a self serve account online. When entering the current phone number, it says “The phone number entered is invalid or you may have created ...

Huawei Tower

Lounge

Emergency, Please help asap

Dear public mobile, my plan is 15 dollar canada-wide talk. I just made a payment of 15, now my account is showing Available Funds: $15.00Payment Due Before: Jun 25, 2020Payment for Next Cycle: $15.00Amount Owing: $0.00I dont know what to do, when I t...

new plan

Upgraded at 9 this morning and the new plan is notactivated nor shows up as new plan in my AccountWhat's with this low tech company ?No Customer service - what's that about ??

Resolved! New phone & SIM card with an existing account

I purchased a new phone and a new SIM card to go with it since my old phone has a SIM card which is too big and not a tri-punch. What do I do now? Does the SIM card need to be activated first as it says on the packaging it came with, or can I simply ...

porting out request

Hi, I want to transfer my phone number to another provider from public, anyone can help?

Resolved! pay date

Ive noticed that the last many months my DUE date on my mobile plan always moves up at least 1 day early started at 30th of the month now im at the 22 last month was 23 before 24.. im losing 1 day of my PAID plan every month.. I believe Public mobile...

Resolved! Porting from a landline problems

I just ported a landline number and I can get texts and calls from my wife’s cell who is also on Public mobile, but everyone else’s texts and calls go to the old landline. The landline number was from tech savvy. I did the port and activation yesterd...

International Calls - 400 min add on

I buy the 400min add on to call to France but I can't make any call. Does someone can help me please

Resolved! Calls to suspended phone

Hi I'm wonders if i get phone calls while my plan is suspended due to forgetting to pay, will i be notified after reactivating my plan about calls i've missed?

One time referral $10.00 still not yet received.

Resolved! Porting number out of public mobile, want keep service

Hi, I porting number out of public mobile and want to keep existing service with another phone number. what should i do?

online payment

Hi,I am hoping an administrator can contact me with clarification about my recent payments. I have looked at my payment history under my profile and can't make sense of it.I seem to have made a double payment accidentally on May 20. Two payments of a...

The number you have dialled is in a number range that has been blocked for security reasons.

This is the message I get when trying to call the London number for British Airways. It is the only number they provide for dealing with refunds. I have already added the international calling add-on so that is not the issue. The message says to call...

Resolved! Email Change

How do I change my email associated with my self serve account?

Top Contributors - May 2020

Messages

Resolved! Messages

Hello community, Does anyone know what the blue triangle in the upper right hand corner of a message/announcement with a lock means? I think this is something new. I get the feeling that when that appears we are no longer able to respond to the mess...

Resolved! Weird outgoing call

My phone is not currently in use, but I am still paying for it. Today I checked usage and found that is has been dialed all the time. The destination NO is 6475804001. it is the same number everytime. it is weird.

Data problem

Hi I switch my sim card to an old iPhone 4 and everything worked fine for a couple days and then the data stopped working and then my phone started saying that I don't have any data plan which I have! So I tried a whole bunch of things and nothing wo...

Resolved! Pause Plan

Can someone tell me how I can pause my plan without losing my current number? Also, how do I activate again when I want to start using my plan again. Thanks in advance!

Community

Forum Posts