Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does PM have a place you can enter an international number in to see if it is part of the international calling package?
Hi community, Can anyone assist me to unlock my self serve account? Thank you!~
is there any deal going on for registration annd also for cyber Monday.???
Activated a line for my mom. .. ported a Telus landline number can call out. Only some incoming ring the cell rest still ring the landline .. ported on Sunday ... Help please
Hello! I am thinking of changing my phone provider. I am currently on a phone contract with Bell media until December 20. Can I switch to public mobile before December 18 so that I can take advantage of the black friday deals? What is the process lik...
I changed phone numbers to a new one from a suggested list on self serve (NOT a number transfer) and can't seem to get the new number to work. Both incoming and outgoing calls are not working. Messaging isn't working either. Does it take couple hours...
I ported from public to koodos and needs to cancel my pre authorized details from locked account.
Why is my phone APN showing isp.mb.com ? Do I have to change it?
Can anyone tell me how to obtain the correct code for my sim? Thx
To Whom it May Concern: I have recently purchased a SIM card at full price only to see a half off discount not too long after my purchase. I was wondering if it possible for me to receive the difference in the price I paid and the sale price as there...
I got a new phone, and put my old sim in it. Then it started to say the sim was puked, so I had a new sim here. I just activated it but could not keep my old number. I would like to keep my old number. I just paid for a month on the old number so I a...
Hi, An hour ago I ordered a Certified Pre-Owned Phone along with a SIM card. However, I just found out my relatives already bought me a phone. I still need the SIM card but wish to cancel the phone order and get refunded. It has only been an hour so ...
Public can’t Connect my phone but keeps taking money from my bank account need a refund
.Please see latest post in this thread for the update.... I have previously explored this issue with the bf's account and his autopay reward not applying at renewal. It was fixed generally in march 2020. Applied in automatically in April and then sto...
A quick how to: For those (like me) on the $15 plan with limited outgoing minutes. This is how to check your voicemail for free and save your outgoing minutes. It's also beneficial for those that travel to other countries and need to keep in touch wi...
when i try to get in my account its say my account is deactivatecan someone help !
Just got my refurbished Pixel 2 phone and right out of the box it will not power up. Even after on charge over night. Held power button for over 2 mins. Battery symbol with lighting bolt would come and go off severl times.
Hello community, I am about to get a Canada-wide unlimited plan, however I am wondering about incoming calls from USA. Am I getting charged extra for that?
Hello! I switched to another provider. My phone number from Public Mobile got transferred there too. I want to stop AutoPay so that I do not get charged for public mobile service anymore and delete my account after 90 days of no service. However, I c...
Hi,I have been with Public Mobile for more than 2 years now. However, I have received my loyalty points for this month. There has been no deductions to my current plan. The due amount is the same.Kindly help me with this!
I changed my plan to $35 - 2GB on November 16, somehow I did it twice by accident. However, my change of plan request didn't get accepted. Now, I am still on the old plan and there is a $70 credit on my account. I'm going to do the change again bu...
When should I expect my $5/mth discount reward to be reflected on my account? I provided my email prior to activating, but see nothing to suggest that the discount was applied to my account.
I've noticed this unexciting new change in the forum software. Does the "Posted!" redirect accomplish anything other than annoyance? Is it really necessary?
Credit Card in good standing yet payment was refused. How do I ensure my service is not cut off while I find out what is going on with my Island Savings C.C.?
So I was in the $25 plan for a year and this month November 24th I had my voucher of $40 (needed more data). I put in the phone and submitted the 12 digit PIN number of my $40 voucher but unfortunately, I didn't change my plan on my account (online)....
We are paying for data (5 months) and are still not getting any
Since I joined Public Mobile in 2019, I have been receiving unsolicited robocalls from various sources (800 numbers, +86 or +852, numbers, etc). These are mostly in Mandarin and appear to be from banks from what I can tell. Annoying but as they are i...
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