Getting Data

[DaDiSi]

We are paying for data (5 months) and are still not getting any

[Dunkman]

@DaDiSi 

More details please.

Which plan?  Which model phone?  

Is text and talk work?  Has data even worked before?  

What have you tried so far?

[Helpershelper]

@DaDiSi 

Hi there, can you tell me more about this. Do you have available funds on your account? Since this is a prepaid service, we’ll start there then move to troubleshooting your device.

[popping · Accepted solution]

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@DaDiSi wrote:

We are paying for data (5 months) and are still not getting any

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Which phone are your using?

If you have a LG phone, you need to reset your network settings after changing provider before your data working again.

You need to setup APN before your data to work.

Also enable data on your phone.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Multiple-Issues-I-need-help/m-p/50188...

[computergeek541]

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@DaDiSi wrote:

We are paying for data (5 months) and are still not getting any

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Which plan are you on?  While there could be a service issue, more likely than not, your phone's settings aren't correct. Did you ever check your APN settings? For a starting point, look here:  https://apn-canada.gishan.net/en/apn/public-mobile