Change of new plan not accepted

[bkfchung]

I changed my plan to $35 - 2GB on November 16, somehow I did it twice by accident.  However, my change of plan request didn't get accepted.  Now, I am still on the old plan and there is a $70 credit on my account.  I'm going to do the change again but would like to know how to use the $70 credit?  

Regards       

[gpixel]

@bkfchung there have been customers that have issues changing from a 90 day plan to a 30 day. they were also experiencing the same issues you're describing. contact customer support mods to fix your account. 

[JK8]

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@bkfchung wrote:

I can't wait until my next renewal!  I just renewed my old plan for 3 months 2 weeks ago, then was charged $70 for nothing (if I can't use it now).  What if it didn't accept my change and put the money to my account again?  I don't have that much extra money to spend!     

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[bkfchung]

I can't wait until my next renewal!  I just renewed my old plan for 3 months 2 weeks ago, then was charged $70 for nothing (if I can't use it now).  What if it didn't accept my change and put the money to my account again?  I don't have that much extra money to spend!     

[oglat]

@bkfchung 

Click on details in the overview page, plan section. It will take you to details of your plan

If you choose to change at the renewal you will see a box alerting you to the change date.

If you would like to charge immediately, first cancel the chance (there is a button within that box and you will be asked to confirm cancellation) then proceed with the plan charge, this time choose 'charge immediately' button (on the right, postdated is on the left)

If your don't see them, try using incognito mode and clean your cache

[popping]

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@bkfchung wrote:

I changed my plan to $35 - 2GB on November 16, somehow I did it twice by accident.  However, my change of plan request didn't get accepted.  Now, I am still on the old plan and there is a $70 credit on my account.  I'm going to do the change again but would like to know how to use the $70 credit?  

Regards       

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You may have scheduled a change plan on your next renewal date.

If you did, it will be on your Plan and Add-ons page and will look similar to the following photo but for the $35 plan.

[kb_mv]

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@bkfchung wrote:

I changed my plan to $35 - 2GB on November 16, somehow I did it twice by accident.  However, my change of plan request didn't get accepted.  Now, I am still on the old plan and there is a $70 credit on my account.  I'm going to do the change again but would like to know how to use the $70 credit?  

Regards       

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@bkfchung Try selecting "change at next renewal". The funds in your account will be used to pay any bill even if you have auto pay (you still get the $2 discount). If you don't mind losing the monies paid for your current plan choose change now.

[JK8]

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@bkfchung wrote:

I changed my plan to $35 - 2GB on November 16, somehow I did it twice by accident.  However, my change of plan request didn't get accepted.  Now, I am still on the old plan and there is a $70 credit on my account.  I'm going to do the change again but would like to know how to use the $70 credit?  

Regards       

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If you choose Change plan now you will not get any credit for your current plan. Any extra money in Available Funds will go towards future renewals.

Change Your Plan

When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that here.Changing your plan on the next plan renewal dateWe recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:

• If you choose to change your plan on your next plan renewal date, the amount owed will be automatically updated.
• If you have AutoPay set up, the amount of your new plan will be charged on your payment due date.
• You can cancel a future-dated plan change at any time by clicking on the ‘Plans and Add-Ons’ tab and selecting ‘Cancel Order’.
• Any earned Rewards will be applied on your next renewal after the plan change.

Changing your plan immediatelyYou may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:

• There must be enough funds in your account to cover the full amount of the new plan.
• A new payment cycle starts when you activate your new plan.
• Your plan will not be prorated, which means that any days remaining in your current payment
• Any earned Rewards will be applied on your next renewal after the plan change.
• If your account is suspended – changing your plan is a 2-step process, so be sure to complete both steps or you may be left with partial or no service. Step 1 initiates the change, and step 2 reactivates your account via making a payment (if necessary).