[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Data
My data will not work
Calling Mississauga a phone number having issue
I used to call my mom daily no issue. Since last Thursday, I am not able to call her from London Ontario.I have tested using my landline, other cell phone with different vendor and called other Toronto and Mississauga numbers, all have no issue. The...
Can’t phone each other
I hooked up our three phones with Public. We can’t call each other it just goes to the voicemail of each othehr’s phone. What do we need to do for us to call each other again and have it ring on both sides?
Picture messages
Recently started having problems with my picture messages. I turn data on, send pic as usual but recipients are receving them.
1G roaming rewards add on.
Beware that when you use this and your USA plan renews before your 10days is up pm will systematically start using your plan roaming making you loose what’s left on what you purchase. Many of you know this and what issues I have, now pm refuses to do...
Resolved! Can’t login to my account
Re: Can’t login to my accountHello jessedorran! My name is Luis and I’ll continue assisting you from now on! We sincerely apologize for the inconveniences this may have caused to you and thank you for your patience. After deeply reviewing our record...
Resolved! I forget security questions for my account
I forget security questions for my account
Resolved! Change of payment date
How do I get my payment date changed to the end of the month. I get paid once a month and my payment always comes out the day before I get my money in my account and then I have to go in and make my payment because it cancels my phone.
Resolved! plan upgrade
Hi,I tried upgrading my plan online from the 25$ monthly to the 35$ monthly. However, the payment has been processed as "one time only" and my plan still shows as the 25$ monthly. The 35$ has only been added to my "available funds", whereas I would l...
(+BONUS 250 MB with AutoPay)
Remove self soltution. Sent to the lounge as the thread is now comtentless.
Resolved! No signal
It seems that my mobile phone was hacked. Someone changed my SIM card number, which led to I can't receive the signal for the service. I am looking for the solutions to this issue? Thanks,
Resolved! Help activating my new sim
I lost my old SIM, I have autopay on the account, and I don't have access to my online account to modify my autopay. I purchased a new SIM, but I am having trouble transferring my number to the SIM. I have no way of receiving text messages to verif...
Resolved! Can't log to self serve account.
I signed up to Public Mobile. My telephone works fine however I can't log in to my self serve account. Please help me to solve my problem. Thank you.
Resolved! Stolen sim/ reactivating account
I was traveling in Europe and was using a European sim card. My wallet containing my public mobile sim was lifted on the metro. I reported it as lost/stolen. When I arrived to Canada I purchased a new sim car. Logged into my account and used the chan...
Resolved! 300minites International Calls
I purchased this add on about 2 days ago and until now, I haven't been able to make any calls to my home country Nigeria which I just left a week ago. I am a new immigrant here and was told told Telus is good but I am starting to think otherwise if t...
Help with an agent
Hello can an agent please just kindly take the time to please help me for heavens sake with my data add on i just want my refund its been 4 days now worst service ever.
2G data special for the first 6 months
Hey there. This special add on has not been applied to my plan. I’ve activated my sim card yesterday. Can any one guide me? thanks a bunch!
Service suspended?
I think I'm good but I just want to make sure that my service will continue without interruption? Because I paid the balance but it didn't change the status listed above my account.
Change plan request with autopay previously working has me starting new month WiTH A CANCELLED PLAN!
Change plan request with autopay previously working has me starting new month WiTH A CANCELLED PLAN! How do I get an agent? Why this forum? When I signed up to upgrade my plan from $35 to $50 it indicated it would take effect at the start of the new ...
Resolved! Issue with "friend referral" bonus
I got an email from Public mobile (the following photo) about friend referral bonus ($25 for me and $25 for my friend).However, after activating Simcard, I got the following message showing 0$ friend referral: "Rewards have been applied to your acco...
Resolved! payment and change plan
My visa was lost and now I have a new number, I remove my old visa , but now when I go to MAKE A PAYMENT on the page it doesn't allow me to add my new number visa to make a payment and I get a message said " THE CARD HOLDER NEED TO AUTORIZED T...
Resolved! Blocked out
Hi, my online account has been blocked out. How can I unlock it. Thanks.
No service
I’ve paid for my plan and when I check self serve everything is normal and paid, but i have no data / phone number / service as if i never paid my plan, help!!
Resolved! Phone Number
My phone number was switched and I cannot receive calls. How do I get my number back fron public Mobile
Resolved! US Roaming
Hello, I'm planning to travel to the USA next month. I need to know which addon plan i need to purchase to use my plan. Can I buy an addon to use my plans unlimited text, talk and data? Or is the addon just for the amounts what the addon offers? ...
Resolved! Payment credit card has been compromised
My credit card that my monthly payment comes out of has been compromised and closed,a new credit card has been sent out but will not be in my payment date .please help!
Call interruptions
My wife and I have been clients of Public Mobile for over 5 years. But in the last month, every call after 4-5 minutes of conversation began to be interrupted. In general, the quality of the sound transmission has fallen sharply. We checked our phone...
Resolved! Keeping service while outside Canada and monthly cost.
I want to go on a holiday to Uganda for four months and I don't want to lose my service during that period.What is the procedure or what do I need to do and what will be the monthly cost?
