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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 1860 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 30239 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 41981 Views
  • 185 replies
  • 29 Bravos

Resolved! payment vouchers

I bought 2 $40 vouchers on sept. 7 set 1 aside used 1 for next months payment submitted on purchase date, payment taken. I tried submitting the 2nd one today and it tells me cannot process number, check number and try again, it won't accept it no err...

Mitch15 by • Good Citizen / Bon Citoyen
  • 1757 Views
  • 18 replies
  • 0 Bravos

Resolved! Changing Number Problem

Hi, Hoping someone can assist. Long story short. I have a new public account for an elderly user as emergency and someone keeps calling the line saying awful things to them saying that their phone is texting them. I verified that the phone hasn't sen...

kimbo_sells by • Good Citizen / Bon Citoyen
  • 1771 Views
  • 17 replies
  • 0 Bravos

How do I cancel my account and get refunded phone never worked

I bought one of those sim cards at the dollar store in Langley bc and the sim was faulty and never worked.  The public mobile company has charged my credit card multiple times and I want a refund  xxxxxxxxxxxxxxxxx believe the number is.  Can i get a...

Rayscell by • Great Neighbour / Super Voisin
  • 1770 Views
  • 9 replies
  • 0 Bravos

Locked Sim

Hello,I have been using my phone as usual for two weeks, since the last time we spoke(when we fixed my account that was shutdown due to autopay problem), and now I have a Locked Sim message on my phone again and no service. Also can't login to self s...

Frustrated

I am extremely frustrated by public mobile auto pay options. I had a problem before, which I solved my self. Now again I am having the same issue,  not even the plan is expired and also I paid for US roaming for 10 days and it stop working after 5 da...

Zaq by • Great Neighbour / Super Voisin
  • 1267 Views
  • 13 replies
  • 0 Bravos

Finding a Moderator

How do I reach a Moderator?  The easiest/best way.  It seems I have to go through searching this site a while before I find out how to get in touch with a moderator.

Jorono by • Good Citizen / Bon Citoyen
  • 695 Views
  • 3 replies
  • 0 Bravos

Number

I decide to use my old number but then when O tried to message my partner the number appears to be different. Please help. Needed to use my old number.  Thanks to everyone who helped. I message the moderator and its all good now.

Kimvargas by • Great Neighbour / Super Voisin
  • 862 Views
  • 4 replies
  • 1 Bravos

Resolved! Activate issue

Hi all,I’ve been trying to activate my Public Mobile account, but I’m having issues.When I did my Account Setup it was saying ’’Invalid Sim’’. After reading a few posts on the Community, I decide to wait a few hours before trying again. 2 hours later...

terreeteau by • Great Neighbour / Super Voisin
  • 1151 Views
  • 5 replies
  • 0 Bravos

Blocked cell number.

Hi,  I would like to know how to unblock my cell number so that when I call someone, it will show my cell number and not "UNKNOWN CALLER" or "PRIVATE NUMBER"?

BillMattsson by • Great Neighbour / Super Voisin
  • 1031 Views
  • 6 replies
  • 0 Bravos

Resolved! Port request

Trying to port a phone number and i cant acces anything to do iti have active sim with koodo and active sim with public mobile with new number but i want to port my old koodo number and replace the new one on public mobile sim Please helpthanks

France_4818 by • Great Neighbour / Super Voisin
  • 1508 Views
  • 6 replies
  • 0 Bravos

Resolved! moderator reply

how do I reply to a specific moderator message as I don't see a reply button ?

maya99 by • Good Citizen / Bon Citoyen
  • 1215 Views
  • 7 replies
  • 0 Bravos

Phone acting weird

After switching to Public Mobile the following happens:1) when calling my phone from my landline, a third known cell phone number shows up on my display.2) If I call one family cell phone it comes up as long distance; if I call another family cell ph...

ileannkneel by • Great Neighbour / Super Voisin
  • 1114 Views
  • 4 replies
  • 0 Bravos

Quebec prices different then what is in account

Hi. So im from quebec. I saw the price was 23$ for the plan instead of 25 that im paying. Wanted to change my plan but in my account therr is no option like that.  What up with that?

Nikita by • Great Citizen / Super Citoyen
  • 708 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Plan

Has anyone noticed that Public Mobile shortens their plans by a day each month? For example, I started paying on the 30th, and each month i have to pay a day earlier. This month I pay on the 22nd. Last month I paid on the 23rd. Why is it doing this?

kmmercer by • Great Neighbour / Super Voisin
  • 1540 Views
  • 7 replies
  • 0 Bravos

Resolved! Promotions

When registering an email address up for the 2nd month free promotion, will I receive an email to the registered address to confirm that it has been registered for the promotion?

HALIMACS by • Mayor / Maire
  • 983 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Community Technical Issues

Hi,Self-service login issue,After login home page blank. Can anybody please help me. I have facing this issue since 5 days.

Vimalkumar by • Great Citizen / Super Citoyen
  • 3507 Views
  • 25 replies
  • 1 Bravos

Resolved! Website Error

Hello Community, So, bit of a problem with my plan today and wondering how I can get some help. My 15 dollar plan expired a couple days ago. I wanted to upgrade to the 50 dollar plan for this month. I signed into my account and changed from the 15 do...

themunnzie by • Good Citizen / Bon Citoyen
  • 1467 Views
  • 8 replies
  • 1 Bravos

Seeking follow through on plan information I was given.

I purchased a Public Mobile Sim card by mail on the basis of the answer to my question - would the plan I wanted be available to me once I received and activated the card. Answer = yes. Today, when I tried to activate the Sim card, the answer has cha...

TrishS by • Good Citizen / Bon Citoyen
  • 1829 Views
  • 17 replies
  • 0 Bravos
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