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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Help! No service!

I ordered my SIM card - filled out all information, including my referral from a friend. Credit card was charged the amount I agreed to, but the page timed out while it was activating - now Koodo has dropped me as I moved my number, and this SIM says...

Email setup

Resolved! How to hold my account? When deleted?

I'm going to visit my home country for a while. So I'd like to stop the prepaid for a while, until when is it possible? I wonder when I should extend my phone number to not delete it.

Resolved! Issue ordering SIM card

I am a new customer. I ordered two SIM cards, for me and my wife. While checking out, I encountered a ZIP code error. I was charged for the SIMs, but did not receive any confirmation email. I cannot contact moderators directly, as I do not have a us...

Resolved! Group Messages Low Account Balance

Hi I was wondering why my group messaging through SMS is not working? It says error: oops, low account balance. Not sure why because I am doing it through WiFi and I have my mobile data on but it is still not working.

No incoming texts

Hi. I have just transferred my number from Koodo. Everything was fine except for the incoming texts. I am able to make and receive calls using my old phone number and send texts. But I am unable to receive texts. I have already made a reset, turned o...

Resolved! Recover deleted messages

How can I recover all delete messages?Thankd

Resolved! ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

What does this mean??I tried to send an email to reset my password and this error came up.Please help, I'm unable to sign into my account.

Resolved! Reactivate an old number

I'd like to try and reactivate an old number. Anyone got any ideas or had some success doing this ?

Cancel my balance

How can i put back my balance money back in my account?

Resolved! Cannot activate because email address already used.

Hi, I ordered a SIM card. It didn't come after a number of weeks, so I had to register to PM community to open a ticket. A new SIM was issued and I received it. Now when I try to activate the SIM it says my email address is already used. Before you a...

Going on.... Rewards are great 😊

Resolved! Do you receive a friend referral discount and auto pay discount every month or just once?

on my acount it hasnt added it to my discounts for the upcoming month

error in bill

Resolved! error in bill

I was charged $70 extra and would like this credited back to my credit card

Credit card payment

Resolved! Used all data

Hi there, I have used all my data with little by little use and now im not able to use any data at all. So isnt the speed supposed to be throttled after using up all data?

Resolved! When you post a PM in SIMon to a mod does it show in messages sent?

When you post a PM in SIMon to a mod does it show in messages sent?

Resolved! Data use on $15 pay as you go plan

Hello. Newbie here. A friend and I just purchased the $15 pay as you go plan with the Bonus 250MB data. The plan includes unlimited text and picture messaging but she was told to have her daughter turn off the data while on WIFI so that the plan does...

Resolved! Cannot receive CIBC verification code

I used Fido before, but after I transfer my phone number to public mobile, Some SMS are not received by my phone, like CIBC verification code and card transaction.

Resolved! Got generic error and sim card is no longer valid

Hi mods,My name is elaine and I tried to activate my new sim and also transfer my Fido number just few minutes earlier but received the Generic Error "Oh no! It looks like something went wrong, but don't panic". I tried to activate it again but the s...

Resolved! Can make outgoing calls but Can't receive call and SMS

I am new to Public mobile. I activated yesterday and chose a new number. I can make outgoing calls and send text messages but don’t receive any incoming call or text. Very strange. When I call my new number from another phone, following message ap...

Resolved! Trying to Sign Up and Transfer My Koodo Number

Hi there, I'm trying to become a new member with Public Mobile, but cannot get past step #2 with transferring my old phone number to this new account. I am entering the information correctly, but it is not recognizing and saying the info is invalid. ...

Resolved! Receiving MMS's

Is it a requirement that my data be turned on to receive MMS's? It's quite annoying because I don't have much data to spare but also don't want to miss a message. Thanks in advance!

Problem with data

I got a plan yesterday and both calls and text messages are working, but I can't get my mobile data to work... I have a Umidigi F2 if it helps... It's kind of problematic

Re: No calls or text after transferred the number (new account)

so i got the 611 text on my phone today for my transferred phone number and a couple of test texts came in. Since then nothing is working and now if i call my nummber it says this customer is unavailable. I have sent in a ticket but need my phone. ho...

Reduced Service Coverage

How do you get support for coverage in remote areas that has changed (less reliable this year)? I spend summers in cottage country in Manitoba (Hillside Beach, Traverse Bay etc) and increase the data in my plan during this time. This year the service...

Resolved! Re: Need to know customer service number

I need direction from a human being, please.I have an American phone - and want to use it in Canada.It is a motorola and the previous service plan expired it was with Verizon.I called Verizon technicians to unlock the phone so I could use it here in ...

Resolved! Limited time sale - $35 for $30

Not sure if anyone saw this but the $35 plan with an extra 500 mb data (2 GB total) is on sale right now for $30 on the Plans page. Unfortunately it's only for new activations, but a good deal nonetheless. Apologies if this has already been posted ...

Resolved! Updating Credit Card Error

I'm reposting this again in hopes that this time it will show up in the forums - I don't understand why my thread was never displayed the first time. Did a moderator delete it? SpoilerHello, I have been trying to replace my current credit card with a...

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