Community

Can't send or receive on mobile network

Change phone number two days ago and can not send or receive any calls of texts on mobile network 

Error Logging In

I am trying to get a ticket for someone to help me with an Add On not working properly. When I try to sign in this message " Error Logging In " came up. I changed my password but this message stills comes up. Is there another way to contact them ? Th...

forgot my password, account disabled due to payment needs to be changed

HELP!  My mastercard was changed due to fraudulent activity and I need to get into my account to put my new mastercard info in.  I can't remember my password but I have my 4 digit pinWhat do I do?

How can I get a copy of my receipt after paying my fees?

How can I get a copy of my receipt after paying my fees?

Using Delinquent balance without plan?

Hi,I've been a PM client since 2019. My plan just expired but right now I cannot top it up.  I have $10 balance on my account, how can I use this without a plan?   Thank you

PORT MY NUMBER FROM PUBLIC TO CHATR

I have request to port my number from public mobile to chat my number is 647xxxxxx please help me my account number from you 1000000xxxxxxx please accept my request

Account locked - need to make payment

Hello, My account has been locked as I forgot the password, and the security answer is incorrect. My account is currently disabled, and I need to access my account in order to change the form of payment to reactivate my service. Help please!!!!  Meli...

Auto pay

How 

Traveling

I’m traveling to the states next week I purchased the @$20 bundle for my phone.  People are telling me my phone won’t work there it’s a Samsung A20

Not receiving calls

Not receiving calls from rogers phone numbers. No missed calls, voice mails are left.

This is such a redundant service and method of helping customers.

no service

i cant make or receive calls

I can’t remember my account information to make a new credit card payment

Refer a friend

I referred a friend in December and have been getting the $5 credit.  I did not get it on my May 6 bill but did get a congratulations text from PM indicating the credit had been applied.

PUK number

Hello I mistakenly locked my SIM ...now my phone requests a PUK number.  Please help

Port in succesful but then failed?

I ported in a Chatr number on April 5 onto my PM line to give to a family member. I ran through the online process and it was successful within 30 mins. I was able to confirm it was working by taking and receiving calls using the Chatr number on my P...

Overpayment

Every time I sign up for autopay, an excessive amount of money, way over and above what should be taken, is withdrawn from my account.  For example, $170 was withdrawn in three different withdrawals.  In any other time when I pay monthly on my own, I...

Sim Card Error trying to connect to cell Network

I'm trying to connect my cell phone too my SIM card I was using it on my old phone and then it just literally died an hour ago like so I'm trying to use my new phone that I got and it won't connect to the provider it's a Google phone and the sim card...

call charges

My current package is 10￥ per month, but I received a message that the price will be raised to 13￥ next month.it's Surprised, I think this is forced behavior, who can tell why?

Cellular Data isn’t working

Switched from older iPhone to newer one. i have been a public Mobile customer for some time, with no issues. Switched SIM card and data doesn’t work. Updated APN name, reset network, etc etc. Still isn’t working, help!

Bill Paid but no service

Bill paid but no service

Reactivate phone

hi,i've been trying to reactivate my phone number with your company and its telling me i do not have a number or number is invalid.the number is xxxxxxxxxxxxx, email xxxxxxxxxxxxxxxxxxxxxxxxxx, cc email xxxxxxxxxxxxxxxxxxxxxx