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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 28816 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 40660 Views
  • 185 replies
  • 29 Bravos

Resolved! Credit card information

I got a message saying that my credit card was about to expire, and cannot update the credit card info. I called the credit card company, who told me to speak to the mobile company.

Cwatkiss by • Great Neighbour / Super Voisin
  • 567 Views
  • 1 replies
  • 0 Bravos

List of phone calls from December

Hi, My account shows only phone calls made during last 30 days.Is any way to get access to a list of calls I made back in December 2019? Thanks,Hena.

hennady by • Great Neighbour / Super Voisin
  • 580 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't log in to my account

I am trying to log into the profile i've been using for over a year now. I also tried to reset my password in case that was the issue and it won't even allow me to do that. Any advice? 

drewber83 by • Great Citizen / Super Citoyen
  • 1222 Views
  • 8 replies
  • 0 Bravos

Resolved! Credit Card payment not processed

Hi there, I've just switched to a new credit card and I'm trying to update the card in the self-serve options but it's not allowing me to enter the details. Is there a phone number that I can call to help me with this?

rc26 by • Great Neighbour / Super Voisin
  • 884 Views
  • 4 replies
  • 0 Bravos

iMessage issue after switching to Public Mobile

Hi folks, I just signed on today.  Things were going great.  Migrated my old number with no issues.  But for some reason my iMessage isn't working.  I get a "waiting for activation" message.  Same with FaceTime.  Is this normal?   thanks in advance f...

SHicks by • Good Citizen / Bon Citoyen
  • 4005 Views
  • 8 replies
  • 0 Bravos

Can't receive or send text

It's been a week. I can call and receive calls but can't get any texts except when I send them to one person. I ported my number over and am regretting this decision. Can I just get a new number? I shouldn't have to pay for a service I'm not getting....

Japhetbower by • Great Neighbour / Super Voisin
  • 1330 Views
  • 10 replies
  • 0 Bravos

New sign up can do txt but not call or receive calls

Hello, Just signed up using new Samsung A10, Data works, did the data setup, text works send and receive, but no phone working. It shows I have 3 bars and nothing works when calling and trying to receive calls.  Can leave voicemail, it tells me I hav...

anonku by • Good Citizen / Bon Citoyen
  • 1334 Views
  • 9 replies
  • 0 Bravos

Resolved! friends can't call me

I tried the stupid bot to fix this but it couldn't understand my problem. So I came here. The phone number that they gave me is a long distance phone number for all business and friends who try and call me on a land line. I would like either the comp...

borntobewild by • Good Citizen / Bon Citoyen
  • 2783 Views
  • 27 replies
  • 0 Bravos

Resolved! Remove Voicemail Feature

Hello, Is there any way to remove the Voicemail feature from a number so that when someone phones that number it will just ring and ring and the caller will never receive the voicemail message?  It takes my elderly mother a while to get to the phone ...

Wiivonne by • Great Neighbour / Super Voisin
  • 1967 Views
  • 13 replies
  • 0 Bravos

Phone won’t send or receive calls

I’m unable to make or receive calls after I changed and paid for my plan, the promo $30 1gb plan. It says I’m unable to make long distance calls, but the call is local.

Traviselkow by • Great Neighbour / Super Voisin
  • 1004 Views
  • 5 replies
  • 0 Bravos

Resolved! change credit card

I am trying to change the credit card used for payment. When I try to login it says:Sorry, your login attempt failed. Please try again.I tried to retrieve my password and I get the following message:Sorry, we’re unable to verify your email address.Wh...

dcarter by • Great Neighbour / Super Voisin
  • 1810 Views
  • 7 replies
  • 0 Bravos

Resolved! Suspended network

Hello, I was wondering what happens if we do not pay our monthly subscription. I know after 90 days the number will be deactivated but before that can we receive any call or voice mail or text or the whole thing would not work at all? is there any wa...

loyalluna by • Great Neighbour / Super Voisin
  • 966 Views
  • 6 replies
  • 0 Bravos

Prices

A friend want a plan with 38 Gigs of data and Canada wide.  How much should it cost him?  Does public have a plan?

Stevenclt2b by • Great Neighbour / Super Voisin
  • 828 Views
  • 6 replies
  • 0 Bravos

Resolved! "Moved" Posts

Just wondering if it is possible to remove original posts once they have been moved to the proper forum. Maybe it is just me but I find the originals just seem to clutter things up but perhaps others find them useful.I did try to find if there was a ...

Danchvn by • Model Citizen / Citoyen Modèle
  • 1622 Views
  • 13 replies
  • 0 Bravos

Resolved! Not letting you log in.... using info set up with....

Hi.  I set my friend up for public mobile.I entered his email incorrectly and have not been able to figure out how to change that yet. It won't let him log in using exact info .... the incorrect email and password... And we have both been able to log...

mamatee by • Great Neighbour / Super Voisin
  • 956 Views
  • 5 replies
  • 0 Bravos

Reactivate account

We reactivated my sons cell phone plan yesterday after he had lapsed for a few days.  It doesn't appear to have worked and he doesn't have access to voicemail etc.  How long should it take?  Thansk!

Darrensprybay by • Great Neighbour / Super Voisin
  • 651 Views
  • 4 replies
  • 0 Bravos

Resolved! Points

Do I have to be active everyday for the month to get the 20$ ?

Natemoberly by • Great Neighbour / Super Voisin
  • 835 Views
  • 3 replies
  • 0 Bravos

Resolved! Error HTTP 404 timeout

Hello, I received my Public Mobile SIM card.I went to https://activer.publicmobile.ca/ .I think that the last step I did successfully was after choosing the "Forfait".Then, I got an error HTTP 404 . In my password manager, I noted my Public Mobile id...

sebhtml by • Great Neighbour / Super Voisin
  • 769 Views
  • 2 replies
  • 0 Bravos

How to report a phone stolden

xxxxxxxxxxxx is the number please track and phone the police if you find the theaf  edited by computergeek541: phone number removed

Ramoutar by • Great Neighbour / Super Voisin
  • 789 Views
  • 5 replies
  • 0 Bravos

Resolved! 611 down right now for all? Or normal down during renewal?

It's not a big deal at all I was moreso curious than anything else. I'm using data right now so everything is fine, just wondered if it's normal is all. I know it's normal for the self serve site to be down. Is it the same with 611?

Pawprints1986 by • Deputy Mayor / Adjoint au Maire
  • 664 Views
  • 3 replies
  • 0 Bravos

Resolved! Buying a phone

New here. Been looking for compatible phones to use with PM. Is there a list available or what is best way to select a compatible phone? Thanks 

ccdevmike by • Great Citizen / Super Citoyen
  • 1208 Views
  • 5 replies
  • 0 Bravos

No network after payment

My account was suspended. I have topped up my account but no network is available. also the account says. the account is sucssefully topped up by $10.. amount. available funds $0.

AJ2019 by • Good Citizen / Bon Citoyen
  • 1501 Views
  • 14 replies
  • 0 Bravos
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