Didn't receive signup reward

[Catbob3]

I did not receive my $10 credit when i signed onto Public mobile. I put in the referral xxxxxx. They did not receive a

credit either 

Edit by Dunkman: removed personal information

[JL9]

Usually takes up to 72 hours so if yo just did it, it should be showing up soon 

[Dunkman]

@Catbob3 

Did you sign up recently?  There is a special promotion for $5/month x 5 month for both parties (new and referer) - until June 6.  Maybe you are getting this special promotion instead.  Did your friend get a text message saying that he/she referred a new friend?  

[hTideGnow]

HI @Catbob3   CS Agent can add it check and apply the reward to your account and your friend's 

Just open ticket with CS Agent at  : https://publicmobile.ca/chatbot.

Follow this to get to ticket open screen quicker:

1. Type: My rewards are missing,
2. Click on "Public Points"
3. click on "Refer A friend",
4. click on "Yes, I'm the referred customer',
5. click "Click here to submit a ticket" .
   
   you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@Catbob3   Please remove your code.  This is an open forum and the referral code is not supposed to be posted here.  Just click the down error and Edit message

You can open ticket with PM support to add the referral code back.  You open one single ticket to take care of this for both yourself and your friend:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there