Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No matter which credit card I use (and they're all good) the system reports that the transaction was declined. Somehing is wrong with the system.
I am thinking about signing up for public points and saw that there is an option to opt out but that you won’t be able to re join. If I join and then decide it’s not worth it and want to change back to the old points, will I lose my old points (loyal...
If you're getting this error after installing the iOS 15.4 beta, the only way to get your cellular data working again is to go back to iOS 15.3. A lot of users including me have confirmed that resetting network settings, changing the APN, playing wit...
I'm trying to add money to my account thru a prepaid visa and it's not letting me
Hi I have around $500 balance on my public account can I use it to buy a phone online?
I haven't received text messages from public to Port out to Fido Could you assist?
Plan has been suspended, was a 30 day one and would like to have it on the $25 a day one.It will not work to see any plans, webpage has errors.
basically the number neds to be transferred to a home line and this number is with public--but i do want to keep the 2 years loyalty plan i just need a way to save the current number by transferring out while waiting for a new number and keep this pu...
Hi,I think I am going to need the assistance of a moderator. Both my parents use public mobile for their cell phones. My mom doesn't use hers much anymore and her phone broke a few months back and they didn't bother fixing it until now. Now we have...
Hi, just moved from iPhone 11 to 13. After moving the sim I have been unable to use data service. Voice is fine.My wife has an iPhone 11 and using PM Sim as well, so I checked what was the difference. First the APN was showing the one for Telus that...
We are house sitters and just moved to a home (near Victoria, BC) where the owner has Telus mobile and gets cell service. We have Public 3G and are not getting service. I checked the coverage map by address and it shows that we should have service. W...
Public keeps saying my bank Declined. My bank says NOT TRUE they have repeatedly accepted Publics inquiries. Now what?!?!
How do I know if my plan is 3G or 4G? I bought my plan when Public Mobile sold 4G. This is what it says in my page. It is $135 per 90days:This plan includes: -- 3 Choices with Provincial Talk- 6GB Data- Unlimited Canada-wide Talk- Unlimited Internati...
bill was paid and recently worked 2 days ago now not working when we call this number it goes strasight to voicemail---can a moderator confirm this plan should wor
I created a community account under my name to try to reset my wife public mobile account. We cannot reset her password account nor create a community account under her profile. Her account got lost since her account was automatically paid through h...
I really need call/text history more than 90 days old for court to proof my point. How to get it?Even if it gets court order, how to do it?Please help me. Thank you in advance.
I am a PM customer for over a year now and have autopay set up. It is working excellent until the last pay period yesterday. My autopay went through, and the bank account shows payment as processed - but whenever I try calling my phone says that acco...
Himy name is xxxxxxFirst my phone is not workingPhone number is xxxxxxalso i fotgot my username so I couldn't check my account status from the public mobile websitelet me know what i can do Edit: Personal information redacted by will13am. Please d...
Looking to change provides in a few months when fully paid off. I am fed up with my current provider and since other family members have had great service from Public Mobile I was thinking of changing to them. My phone is not in the compatibility lis...
Please inform why the total amount of the vouchers added was not credited to my account. I would like this corrected
Good day, I lost my 500mb data bonus for auto pay. I am currently using a legacy play, 30 dollars a month, for 2gb data. I would receive 2.5gb data, because I enabled auto pay. I believe this is a glitch in the public mobile system. Who would I need ...
Hello, I have an iPhone 13 pro max and am on iOS 15.4 Dev beta. My data hasn’t been working, whenever I turn it on it shows as 3G on top and gives me the error “Could not activate cellular data network”. I have tried pretty much everything. I’ve rest...
Hello everyone,I am noticing that my data is hitting its limit without me using much data for a few months now. I currently have 2 GB data with my plan. I reviewed the usage history and it shows that i havent been using much. I just had my plan renew...
I renewed my plan and paid up. But my phone still doesn't make or receive calls. Help!
Hello, I can’t go into my voicemail. I get a strange error right away. I reset it and set it all up again. Help please. Frankie
I need PUK - typed the wrong PIN. Please help.
For the past month I've been having issues with calls not coming through or cutting out when I have service. I've restarted my device several times and it still isn't working.
