Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ported from Shaw but cant receive text or calls. No response even after messaging multiple agents. I want to quit the service now. I cant do that if my incoming text doesn't work!
I'm stuck with Simon but the text page is shifted 25% to 33% to the left rendering the first third of the response being unreadable. So this makes communication unreadable. I still i don't have the use of my phone, My phone number was not transferred...
Hi,I've purchased 300 International Long Distance Minutes for $15 last week but when I try to call a french number, an automatic message told me that I've spent all my minutes and I need to purchase some more.I can see now that I have $15 additional ...
Hey, trying to set up a flip phone with PM and the model number isn't in the compatibility list - does anyone know if it still could be compatible? It's a flip phone. LG C441Thanks!
I went through responses to this question and tried everything, the solution was not forthcoming. I went to the payment page, had the option of "remove credit card" and "update/amend credit card". I put in all the new credit card information and I ...
I think I boned myself thinking a number I call a lot would be long distance, it's an hour and a half away drive time but the number counts towards my 100 talk minutes. This is no good to me as I just bought 500 long distance minutes, who am I suppo...
Hi there,My plan with 5GB of data renewed today. This evening I recieved a text to say I've used 75% of my data. However, when checking my data usage I have only used 526 MB of the 5120MB limit.Any ideas what could be happening/why it is saying I hav...
Few days ago I transfered from Bell to Public Mobile. Now I can no longer receive any calls (I still receive messages and can still call others). Does anyone know what may be wrong?
Due to a family crisis we are having to make a 2 week trip to the US beginning next Wednesday. Is there a way to purchase Addons for texting, US long distance and a data plan that starts next Wednesday? Also can we not purchase a plan that lasts for ...
My plan expired today and I am unable to make a payment. my phone has been cut off
I changed my number today as I moved provinces. I've waited over 2 hours, and now my new phone number and my old phone number aren't working. My phone still detects my number as the old number. I tried a different phone, and also old number.
I am not able to submit a support ticket. I am constantly receiving the following error message: I have changed the browser from Firefox to Chrome, I used incognito window too, No luck.Please help!
My credit card was expired and I forgot my password I need to renew my password
My online account is suspended and my phone has no service. Please help
When I signed up on May 29th 2021, I used my wife's referral code. I have not yet received the one time $10 credit nor has my wife received the $1/month credit for referring me. How do I get this resolved?
Hi,My monthly data have been fully consumed and no longer available for use.There is also 2.5GB of free add-on DATA available in my account.I think data should automatically go to add-on data, right?But now my data cannot be used. Thanks, Kim
Plan details is blank and change plan page has blank "current plan" and no options in "new plan" section - just says "select from options above" but no options are displayed. Please change my plan.
Hello I have not received my Sim card it’s been almost a month and you have charged for the Sim card and I’m just waiting for it let me know how can I understand the situation. SD08: Moved from Beginner's Guide to Community. Title edited to match ...
Hi, my plan was set to renew today via autopay but it did not. Now the self serve portal says : "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive you...
I activated a phone for my brother in another province I reset the password now I’m unable to login and am locked out of the account. Nothing suggested has worked I’m extremely frustrated with public mobile.
HelloFor a few months from now, every month, I receive a message which tells me that you didn't receive the payment. My setting is for an automatic payment, why this story is repeating every month???? I wish if you can be fixed and do not have this p...
Hi everyone! I’ve been having some trouble using my data recently. I’ve been with public mobile for at least 6 months and have had no issues. However, over the past couple weeks I haven’t been able to use data on apps such as Safari and Maps. My data...
Hi, I have a problem. For the first time, I wanted to pay for the next 4 months so that I do not need to worry about it. My monthly rate is $11 per month. So I wanted to pay for 4 months at $44 with tax $49.72. I was charged $49.72 on my credit card ...
I want to upgrade my account but the change plan button takes me to an empty menu and I can't find anywhere else that I can do what I need to do. How do I actually talk to someone before I start looking at other phone companies.
I am having the same problem as another recent concerned member. Plan expired Aug 20. I have paid amount owing plus more in an attempt to reacitvate. I have hit the reactivate button, restarted my phone. Nothing is working. I cannot make phone ca...
Hello My payment was due yesterday and I have 2 vouchers but both keep giving me this error: Unfortunately, Voucher #********** could not be added. Please verify the Voucher and try again. Can any mod help me? I am entering the Pin’s not the Auth#Th...
