Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello @J_PM, Does anyone know if there are any promotions, discounts, or data gifts for the $25+ plans? Haven't seen any in a while. Noticed Public Mobile use to give away add-ons during some special days of the year. @Eliza5
used rewards for 1000 min canada wide minutes. When my regular minutes were used up these did not kick in. Is the idea that when I use up my canada wide minutes these add on minutes then kick in.
When there is bad service provided by public mobile and you can not find a person to speak to in Realtime. And you decide to port your number out of this company to another carrier. The port out attempts fails because public mobile does not provide r...
Hi, My phone and my laptop got stolen a week ago. Consequently, I have been locked out of my google account (and thus of my gmail) because the two-step verification requires me to receive a text code on my phone (stolen...) or to my email (of which I...
Hello, I have followed all the steps needed to activate my new SIM card and choose the option to transfer my phone from another provider. It has been more then 2 business hours but nothing has happened, and no text has been sent. Would be glad if you...
Hi, I am on autopay and my account got suspended. I called the bank and everything is fine with my card. So I looked in the problems others had and one solution was to put my phone as lost and then I closed everything and waited a couple of minutes. ...
My account login was disabled 2 years ago and i gave up trying to get you guys to fix it. Now my autopay expired and i have no way to login and fix it. No phone, no internet, no customer service. Do i switch providers or will you fix my login?
I ordered a SIM card which was late. Then I received an email that gave me 5 GB to be added onto a plan over $25. So when I activated my account it should have been added with the promo code.
Hello @ J_PM , This has happened more than once where I receive a message saying that 100% of the data included in my service has been used. When checked I see that I have only used 1.8GB of the 3GB and keep losing internet connection. Currently una...
Hello on May 18th I made a payment to Public mobile for $39.20 and my data usage did not reset to 0 and now it is saying I have used it all up. I renewed my $35 plan on the $18th so I should have lots of data and minutes left. Please fix this. Thank ...
People tell me they left voice messages on my phone. The "voice message waiting" sign keeps popping up in the top left corner of the screen. However, when I call to retrieve the messages (by either dialing my own number or by pressing and holding "1"...
Hello, I cannot click any of the phones in the "Phone Section" of the main website. Does anyone else have this problem? I was thinking it's one of my browser extensions screwing with it, but I don't think it is. I'm using the newest version of Firef...
I had two cell phone plans and i cancelled one years ago. I just noticed i am being billed for two charges each month. I haven't used the second account for years and i cant login to it. How do i cancel it and how do i get the charges reversed?
