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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11096 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Resolved! Destination number 7723

When checking my usage, I see multiple entries for outgoing text with destination number 7723. Just wondering what this is (because it is nothing that I have sent)?

peverie by Great Neighbour / Super Voisin
  • 2108 Views
  • 1 replies
  • 0 Bravos

locked out

I am locked out of my account and can't get in.  Please help

wanda by Good Citizen / Bon Citoyen
  • 557 Views
  • 5 replies
  • 0 Bravos

LTE plans still available?

Hello guys. I was looking what plans available for my father in law and for some reason don't see anymore "Build your own plan" link on website. There are bunch of plans mentioned but most of then with 3G data. Anybody knows how to get to LTE plans p...

pulp74 by Model Citizen / Citoyen Modèle
  • 4013 Views
  • 10 replies
  • 0 Bravos

One Time password is not working

I am not receiving OTP specifically from one vendor.  I spoke to the specific vendor they said at their end it is fine, their system is sending out the message and asked me to check with my provider.Could anyone fix this issue please. 

jaladi99 by Great Neighbour / Super Voisin
  • 1492 Views
  • 6 replies
  • 0 Bravos

Resolved! Bravos

Could someone explain how bravos work? When and how to apply.?

Free SIM card in store/Small retailer

This is more of a discovery than a question...when searched for where to buy a pm SIM card in Vancouver of course London drugs and Wal-Mart pops up but so did a little guy "go mobile repair" on Broadway near cambie. Whether I either briefly looked at...

Resolved! Linking separate questions with same topics

Is it possible to link 2 separate questions in different forums that relate to each other? I've been discussing my SIM card activation at London drugs in retail and discussions. The 2 questions while different are intertwined in the solution to the p...

Resolved! Phone Works with Telus but not PM??

Hello,Just joined PM with the newly released ASUS Zenfone 6.  I read before I joined that PM uses the same towers as Telus (since it's owned by telus). I have recently switched to PM from Telus (where my phone worked perfectly with 4G networks) but n...

munro-22 by Good Citizen / Bon Citoyen
  • 1547 Views
  • 21 replies
  • 0 Bravos

Long Distance

I have a Canada wide talk only... I am going away for a few days to the US... Is there an add-on I can purchase just for the few days?  Or do I just call and get a long distance charge.? 

Joylaine by Great Neighbour / Super Voisin
  • 591 Views
  • 6 replies
  • 0 Bravos

Resolved! Unused talking minutes

I have 100 minutes of talking a month. If I don’t use them do they roll over to the next month or do I just lose them

SherrieWeiler by Great Neighbour / Super Voisin
  • 902 Views
  • 3 replies
  • 0 Bravos

Paid , still inactive

Not sure if it an issue with public mobile itself...but I did top up and still inactive.. does anyone know ? 

Lolab by Good Citizen / Bon Citoyen
  • 715 Views
  • 7 replies
  • 0 Bravos

No data on iPhone 7 Plus

Hello all and @CS_Agent, I've never had problems with my PM account until a week ago, when my data stopped working. I tried every solution listed on this forum and nothing works! Data just doesn't come back. My plan includes 6GB of data for three mon...

tricerbero by Great Neighbour / Super Voisin
  • 822 Views
  • 9 replies
  • 0 Bravos

Phone call quality

Since switching from fido to public mobile my boyfriend's call quality has deteriorated. It's scratchy, hard to hear or garbled. He has a 2018 galaxy s7. Has anyone else experienced this problem?

Why didn't I receive the free 1 GB data add on?

I see my friends/family have received a text on August 23rd for this free add on, but I didn't. Does anyone know why? I've had my account for the same amount of time/longer than them. Thanks. 

sarahhemy by Great Neighbour / Super Voisin
  • 797 Views
  • 11 replies
  • 0 Bravos

Forgot password

Forgot password...when I continue to verify email it's says I'm locked out and to get help contact community, been trying for 3 days...can't receive emails or anything for codes etc

BF1 by Great Neighbour / Super Voisin
  • 417 Views
  • 2 replies
  • 0 Bravos

customize phone number

I am wanting to set up a new line and would like to choose the last four digits

Chris22 by Great Neighbour / Super Voisin
  • 752 Views
  • 3 replies
  • 0 Bravos

SIM CARD LOCKED PUK CODE

HI , I wanted to put a sim card pin lock. But they asked me for the sim card pin that was already in usage. I entered the bad code and it now locked complety my phone and my sim . So now it says : Enter the PUK code. SIM CARD IS PUK-LOCKED. I really ...

TonyKu by Good Citizen / Bon Citoyen
  • 1356 Views
  • 18 replies
  • 0 Bravos

Resolved! Help, communication with a human is needed

Bought a new phone Sunday, added 35$ plan on it.Tuesday bought another one, same, as the first one was stolen. On it I have a $40 plan. Now, I have a working phone with a second number which I want to go back to the first one. And I do not find a way...

aperfanov by Great Neighbour / Super Voisin
  • 1253 Views
  • 9 replies
  • 0 Bravos

Resolved! Account Suspended - On auto pay but can't validate cc

Hi, My account has been suspended due to insufficient funds, but I'm on auto pay and the card is definitely valid. When I try to reactivate, it says that the card info cannot be verified. How should I proceed? Thanks

kab by Great Neighbour / Super Voisin
  • 1198 Views
  • 8 replies
  • 0 Bravos

Everyone that calls me just gets a busy signal

I signed up for Public Mobile yesterday after moving to Canada from Europe (my French number and plan has been cancelled). Data works and I can make calls and send messages, but everyone that calls me gets a busy signal. I followed the troubleshootin...

liagrainger by Great Neighbour / Super Voisin
  • 942 Views
  • 6 replies
  • 0 Bravos

Resolved! Unused data and bonus data

Hey everyone, Just a quick question about the bonus data we're receiving. I've signed up for the 5GB package and I can see that on my self serve....I can clearly see where I've been using my data from my plan on my self serve. Below that 5GB is anoth...

paulkdavison by Good Citizen / Bon Citoyen
  • 1086 Views
  • 6 replies
  • 1 Bravos

new $60 plan and US roaming

The new $60 plan includes US roaming for data, but there is no mention of how to get voice and text roaming while in the US.  Does anyone know?  

lynnherbert by Great Neighbour / Super Voisin
  • 464 Views
  • 3 replies
  • 0 Bravos

Resolved! Paid amount due - service still expired?

My plan expired a week ago and I just now paid the amount to have it reinstated. There's still no service on my phone and when I log in it shows plan still expired. My payment has posted as it shows the amount in available credit. Any idea?

DCfreedom by Good Citizen / Bon Citoyen
  • 775 Views
  • 8 replies
  • 0 Bravos

cannot make payment

Try to reactivate account, cannot click" submit" to make paymentPlease assist to help that.My number is:   edited by computergeek541: personal information removed

Helloeric12 by Great Neighbour / Super Voisin
  • 501 Views
  • 3 replies
  • 0 Bravos

International texting

Why can't I sent text messages to the Netherlands? My plan includes international text messaging.

Worker by Great Neighbour / Super Voisin
  • 566 Views
  • 4 replies
  • 0 Bravos
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