Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there,I received a notification telling me my password was compromised. I seem to have 2 public mobile log-ins. I think one is for the community? The following username has a compromised password:Mlambie04and I don't know how to edit it. When I go...
No service and dropped calls plague me daily. I reboot, have checked sim in another phone, move about my 1 br mobile trying for better signal. I’m wondering if the power lines along the road in front of my place play a role
I am always on auto-pay. Then today my account/number was suspended. I had to log in, initiate a payment to reactivate the number. What is going on? What happens when next payment is due?
Hi, I do not receive texts or calls from my US bank (Chase). Yet it seems that I receive other texts fine (eg from Canadian bank) and I can also call US numbers. What's up? How to fix that? Thanks.
Hello:Could you please tell me how to cancel my account. I read that I just have to remove my credit card number. But it says I still owe $5. Not sure what to do. Thanks
Hey.I put my voucher number and answer was: "Unfortunately, Voucher #4010xxxxxxx,#4010xxxxxxx could not be added. Please verify the Voucher and try again." I did it several times and nothing.I call *611 from my public mobile phone made all that they...
My daughter has recently moved to BC from Ontario and would like to change her number to a local Nanaimo number. I see that its possible to do this through the self service options, just select the province you're in and a new local number. My quest...
My daughter has recently moved to BC from Ontario and would like to change her number to a local Nanaimo number. I see that its possible to do this through the self service options, just select the province you're in and a new local number. My quest...
Twice charged april and may
Hi my friends, Can you please explain me why my data add on of 250MB for 10 days is not working even though it’s is appearing as active in the overview section ?? thank you
I joined Public Mobile on April 3, 2022, with the autopay $2 off/month option. Yesterday (May 3) was the start of my 2nd month, but the autopay$2 off/month was not applied, and I am still paying $15 + tax, at $17.25.
Please help me port from number from Telus
I do not sit a my deck or have the privilege of carrying my hone to reply to email on Public Community, can someone please direct me to personal to get my duplicates charges on add ons in the end of March 24, 2022
Hello, When I tried to call a US number with area code 517 the automated voice told me that the service that tried to use is suspended or no long available and it gave me an problem code : "cr203nc65" I verified that my plan still have us long distan...
About a week before my monthly plan was renewed, I was suddenly no longer to either text or use data. I had not used up all my data for the month. It seems as though my main account has been disabled because I am not able to log in to it at all.
Live agent
My payment is due tomorrow and my visa is frozen till Friday, is there any way that I could have public mobile wait a couple days for my payment
Phone number is xxx-yyy-zzzz. Got text saying everything is good. But number does not seem to work.Cannot login my account Edit phone number by popping as anyone can view your post.
Hi, I purchased $35 plan on April 25, so should have 3G of data, and I only use data for a while after April 25, but I cannot use my data today and notice my data usage is all disappeared, do you know why? I even checked my usage history and it does...
I've experience this issue for a couple of months since March and the payment cannot be processed, but my credit card has no issue with any payment.
Hello, I seem to have forgotten my security questions/ answers and the password to my account so I cannot sign in to pay my bill. Thanks
Hello there: In reviewing the eastern asian countries, it appears Viet Nam is not part of the international calling while its neighbouring countries are included in the Public Mobile International Calling countries. For example: Thailand, China, the ...
I just joined PM and received this offer.Is this offered by Public Mobil or it is spam. Not only I get spam on my phone, email, but here too????
Hi. I recently bought my wife a refurbished Iphone from Public Mobile, and it is defective.How do I go about returning it to you for a replacement?I no longer have the original box but can send it back in a secure way.Kim
I activated 3 weeks ago, and I used my friend's referring code, but I didn't see 10$ credit, my friend didn't get rewards .what should I do now?
Hey, as I won't be in Canada for like next few months at least. Is there any way I can not pay for my full plan and just pay a small amount to just keep my number? I did find this comment in the post from 2019: "you could take the 10 dollar plan or ...
I am trying to find out what I need to add to my son's phone so it will work on his trip.
Hi. I have been with public mobile for over a year and upon setting up my account I initiated the autopay function. This function has worked flawlessly, until last month. I was trying to make a local call but it could not be completed. When I investi...
My account is showing no data in the data and add-ons section(but shows some promo of 500 intl minutes). And I do not appear to be able to use data at this time (but I have only used 2 of 5GB according to my phone)
