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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

new sim card

We had a sim card stolen right after we paid for a plan, how can we change the plan over to the new sim card without having to pay for another plan. We just need to activate this new sim card. Please advise me as how we can do this.

NO Service - Not registered on Network Message. How to fix?

Hello,My cell phone Number: xxx-xxx-xxxx can't make any calls (It can not receive or dial out any calls). I am getting this error message "Not registered on Network" every time I attempt to make a call. When I dial the tel no from another phone, it g...

Resolved! Changes in plans

About 2 months ago I signed up both my wife and myself on the $40 plan.We have 4GB data and the 500MB bonus for auto pay.About a month before we signed up I thought I had noticed the $40 plan offered 4 GB + 500MB (auto pay bonus) + 500MB (sign up bon...

Voucher Payment not working

Hi, My account was deactivated, because I was late by 2 days to top it up with my vouchers. I have tried to put in 2 vouchers to re-activate, but it does not work. Please help. Luana

Resolved! Proxy settings

Hi my phone number is *** *** ****.i can't send MMS, as I need a proxy setting please Edited by ShawnC: Removed phone number

Resolved! is this email I received legit?

You have a new message from the Public Mobile Community!Please do not reply to this email. This address is used for outgoing notifications only.To access your message:Click the link belowSign in to the Public Mobile Community, if necessaryClick on t...

Resolved! Bout a sim card, unable to activate

I just received the new sim card yesterday.But when I tried to activate, it keeps giving me message it's invalid sim card. Please assist.

How to get on the 50$ plan

Adding an iPad to my account

Resolved! Adding an iPad to my account

Hello, my ipad has 3G capabilities. I would like to get a SIM card and share the data plan that I have for my iphone. Everything I have read indicates you need a phone number and have to have a second account...of course with an iPad I will not have ...

Payment Voucher Pin #

I recently bought a payment voucher but have misplaced the paper with the pin number. I have the public mobile payment card and the receipt from the retail outlet where I purchased the card. Is it possible to get a pin number so I can use the card?Th...

Phone advice

I'm replacing an Asus Zenfone Laser. I'm looking for the best phone under $500.Any advice is appreciated.

US rooming

What is the rooming plan in USA

Not receiving SMS messages

SERVICE

Resolved! My phone number has been stolen

Hello there,I've woken up to some unauthorized charges to my paypal account and my phone service no longer being active on my phone.After dealing with paypal, it looks like the breach was related to the thief resetting my password using my phone numb...

Can you help me understand how I used up all my data?

My issue is that I auto-paid on November 26, then the following day I get a notification that 100% of my data is used. I infer that my tablet device was using up all this data so I changed that to a metered connection but as I was looking at the data...

Migrating from android to iphone Xs

The plan is to breakout the nano from the micro sim for the iphone. I would like to have the ability to reinsert it into the micro to resue on the android if the transfer fails. Tested this with an old micro sim and it worked ok. Next, transfer data ...

Resolved! Move to new location what is best option available

So in a different province now, if i were to get another PM sim card (since phone support dual sim) on the same account i have, would all the addons such as gig of data etc. be ported over to the number. I plan to keep the old number for few months a...

Minutes

I can’t make outgoing calls

Resolved! iMessaging issue

So, I just got my new PM number and SIM card. I can make and receive calls and send and receive messages, however, anyone with an iPhone messaging me goes to some other person with the same number?? Not sure why, can anyone help?

How to cancel my voice mail?

Resolved! Phone Compatibility

My device is not listed. It is Moto G Fast Model XT2045-3. Does anyone know if it is? Thanks.

New number

Resolved! Any other way to stop the Auto Pay ?

I ported out to Shaw Mobile on September 25th was told no need to cancel my account. However still be charged Octorber & November from my Auto Pay. Maybe I need to remove the Auto Pay from My Account ?? I'm not able to login to My Account anymore By...

Resolved! Helping a foreigner set up a Public Mobile Account before arriving in our wonderful country.

I have a American friend (that I mailed a SIM card to) that will arrive next month. How can she set up her account? Do American VISA, MasterCard and American Express work?Do American VISA debit cards work?Public Mobile Payment Vouchers I guess won’t...