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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Topping up my services

How can I use my Visa debit to top up my services?

password reset

Hello, I am trying to reset my password, but my email is locked out,so I can not reset by myself. Can you please help me access my account and help me reset my password. Thank you,Y-- H------ Edit by Dunkman: removed personal information

Resolved! No internet connection when data is ON

I bought a phone, (UMDIGI A9) unlocked, on amazon two days ago and subscribed to the 35 dollar plan. https://www.umidigi.com/page-umidigi_a9_overview.html. I bought my simcard and plan at Walmart However, I am unable to browse the net outside any wi...

No incoming calls or texts

Switched over today to Public mobile and while I can call out or send texts, I can't receive any. Please help

Re: Transferring or Changing your Phone Number

want a custom phone number

data

How can I see on my account how much data I have used?

Resolved! Travel abroad

Hello. I would like to stay in Brazil for 3 weeks and still get calls from Canada and US, and just few times use data for GPS navigation.is that something that public mobile can offer? And if so, how can I purchase this package?thank you!

Resolved! Top Contributors Announcement?

HI Community !Don't they announce the community rewards by now?

Resolved! Forgot username even phone num doesn’t work

Hello there , I need to login to my account but I’m unable to do as I forgot my user name even when I try with phone number it says this num is not registered can anyone help please ?

Upgraded phone not receiving texts or calls

I had a iphone 7 and everything worked fine. I upgraded to a iPhone XR and I can call and send texts, but I cannot receive phone calls (straight to vm), and none of my texts go through.- I am paid up, checked service.- I have restarted phone several...

Resolved! Non Activation

I bought an iphone and a sim card. Thought I activated it but does not phone out. Is there a number I can call to resolve this? Not happy.

Resolved! Sim Card Shipped Separate from a Phone?

I ordered a PublicMobile PreOwned phone earlier this week, and it arrived very quickly, just 2 days later. But there was no PublicMobile sim card in the phone nor in the box. Will the sim card be shipped to me separately?

Resolved! Strange how once we are out of our 100 minutes...what Add-On is used......

Don't know why 21 International Minutes AND 127 Canada wide minutes are used once the 100 minutes has been used. We never call out of Canada and I have checked the last 90 days to confirm. And wouldn't you think that only one Add-On would be chosen t...

data usage denied

Hi, I lost my data usage for over 1 month. It keeps telling me to check my phone setting. I checked it out but found nothing suspicious. Mobile data was turned on. I put my sim card on another phone also with mobile data turned on, it still did ...

purchased 1000 minutes to the usa for $15 and still can’t call the usa

Resolved! purchased 1000 minutes to the usa for $15 and still can’t call the usa

it says “sorry your call can’t be completed” just bought the minutes and they show in my account what gives ?

Resolved! Just change from koodo to public mobile with the same number and then it's been 2 days that I can't

Can't text or call edited by computergeek541: copy and pasted content from tag into message body

Resolved! Replace my existing cell phone with a new one

I am going to replace my existing phone with a new one. I am wondering if I need to provide you the new IMEI number. If yes, please provide the instructions. If I plug in the existing SIM Card to the new cellphone, would the Public service work rig...

Resolved! Need mediator assistance can’t pay my pill or for additional data with my card

I need help with my visa debit card called my bank and nothing is wrong on there end with my account. I’m remotely confused on why this is happening

Transfering funds

Resolved! Transfering funds

Question: Can funds from an account be transferred to another Public Mobile user? If yes, how is that done?

Text

Hello,All texts from my friend are not being delivered. She does receive mine to her. Any suggestions?Thank you,Guy

Resolved! Forgot 4 digit pin # to add money to account.

Want to use $30 dollars in account to renew services, but forgot pin #

Resolved! Activation problem

Hi! I am trying to re-activate my phone. There was one month charged at the beginning. After, we could not pay the monthly fee. I could not enter into my Public Mobile account since my email wasn`t recognised or linked to my phone number. I would lik...

can not make a call

Resolved! can not make a call

Hello Can not make a call saying no minutes left so i just added $15.00 to account and still can not make a call saying no minutes left but i went to my account and says $15.00 left. Can anyone please help,thanks. Janice

Resolved! Unauthorized text messages

Hello!Today my friend received a text message from my number that I didn't send. How can this happen?

Resolved! Re: No PM signal after porting, couldn't connect

I tried to port my number to Public Mobile. For 2 days I was not registered on network.I tried to port my phone number back, but public mobile is dead and I cannot do that either.

Resolved! Excessive porting time

Hi all, I initiated a port from VOIP.ms to Public on Sunday afternoon and at this stage outbound calls are working, incoming and outgoing text messages are working, but incoming phone calls still go to my voip account. The voip provider insists that ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Topping up my services

Topping up my services

password reset

Resolved! No internet connection when data is ON

No incoming calls or texts

Re: Transferring or Changing your Phone Number

data

Resolved! Travel abroad

Resolved! Top Contributors Announcement?

Resolved! Forgot username even phone num doesn’t work

Upgraded phone not receiving texts or calls

Resolved! Non Activation

Resolved! Sim Card Shipped Separate from a Phone?

Resolved! Strange how once we are out of our 100 minutes...what Add-On is used......

data usage denied

purchased 1000 minutes to the usa for $15 and still can’t call the usa

Resolved! purchased 1000 minutes to the usa for $15 and still can’t call the usa

Resolved! Just change from koodo to public mobile with the same number and then it's been 2 days that I can't

Resolved! Replace my existing cell phone with a new one

Resolved! Need mediator assistance can’t pay my pill or for additional data with my card

Transfering funds

Resolved! Transfering funds

Text

Resolved! Forgot 4 digit pin # to add money to account.

Resolved! Activation problem

can not make a call

Resolved! can not make a call

Resolved! Unauthorized text messages

Resolved! Re: No PM signal after porting, couldn't connect

Resolved! Excessive porting time

International minutes disappeared!

Updated my credit card as automated billing failed...

I'm trying to sign in

No 1-800 calls possible

Switching from 5G plan to 4G