Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
You are not accepting my payment voucher.
From new points websites, my rewards shows I have a refer a friend $5, but from This Pay cycle line was showed include 8 numbers,can someone explain why I only got $5 not $8?thanks
Multiple threats said to be on my cellphone and advice to download software free for 7 days - all I need is my credit card lol WHAT'S BEST way to clean my phone?
New cell phone user here. Waiting for 3 to 5 days to have my landline number ported over (didn't realize I should have taken a temporary phone number). How will I know when my cell phone works? I keep trying it but nothing. Will I get an email w...
You charged me two times in feburary
Good Afternoon, hope all is well. I would like to top up my account. Can you kindly assist me? ❤
This is a first for me to see....when did CSA's start accepting solutions for customers? It just seems to be out of place for employees to be choosing solutions that previously to the best of my knowledge only customers have done in the past? Either ...
I opened my Public Mobile Account on February 2, 2022 in London Drugs in Cloverdale B.C. the clerk ran into problems activating the account and had to contact Public Mobile directly and because of a error on the first activation try, I was billed tw...
When does the SIM card go off sale? I see it's is 50% off now but for how long?
I have an old iPhone that I had previously used with Public. My mom is going to use it and she already has a public account. How to I unlock the iPhone so she can use with her Public sim. Thanks
my unlocked phone is not listed in the compatibility list. Before I sign up I would like to know if my current phone is compatible on your network. its a Blackview BL6000 Pro.
I tried to renew my monthly but still suspended i paid the amount due there's even available credit enough to pay my monthly bill but everytime I try get help they say I have only 10 credit I wonder why??
Hi, I would like to port my number which is currently with bell and move it to public mobile. can you please let me know procedure to move over. Thanks
Since new points program came,I stay in PM for 3years,I would like stay in Old rewards program ,I want asked anyone who stay in PM for 3 years ,are you stay in old rewards program or change to new points program?thanks
I have bought the international add on, but still cannot call. Why? Thanks
the phone is still no service after paid off
Autopay disconnected by PublicMobile again. Even manual payment is not working. It is now too frequent and repeated, making me uncomfortable and highly uneasy. Now my son could not make his carpool for same reason.
I wanted to know if I can retrieve a voicemail from November 17th, 2021. I require it to start a legal case. Are you able to send me a copy?
How can I add the promo code to my account that I forgot to add when I signed up last week? 12MONTHS2GB
I recently obtained an iPhone 6s. Under settings>General>carrier is ‘PublicMobile 49.0’ & under Carrier Lock is ‘SIM locked’ The phone has no restrictions under an IMEI CHECK. The phone works normally with PM SIM card installed. I would like to have ...
Hi, I activated my account and even put in a referal from a friend, however, didn't seem to tick the box just beside that code, assuming that once I finished inputting all the date on a page, everything would be automatically save. Well, it didn't. H...
I left public mobile for another provider on Nov 12, 2021 and my credit card id still being charged. so difficult to communicate with this company
I’m with public mobile and I I’m getting. Telus on on my settings in my page and I can call but can’t use my data at at all and I’ve seen ob my top of my screen Telus and it’s been switching back and forth now
Hello, can a mod reach out to me, my public mobile account is disabled.
Why my phone is not active, I have paid by auto pay for years. I can't receive call and make call, they said my plan is not active.
Have been with Public Mobile for a couple years. The Feb 6 payment came out. I received numerous "no sim card installed" messages on my Iphone 12 Plus. Now it shows no carrier. In order to upload a carrier I need a bar code. Any help would be ap...
some incall number goes to voicemail
I mistakenly added on US roaming - I have to be in the US to use it, correct? May I have it refunded please?
I’ve been outside Canada and haven’t use my phone for almost 6 months. I signed up for pre-authorized payment . I tried to cancel it and made dispute on my mastercard account but to no avail. Still taking money on my credit card for phone bills that ...
