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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

I was activated on Sep 19, can I be put on the flash weekend deal?

Unfortunately my sim was activated on Sep 19 so I missed the promotion. By any chance I still can get this deal? thanks in advance for any advice.

Thinking of joining

Hi everyoneI'm thinking of joining public mobile and I was wandering if it's possible to get the sim for free and if yes what would be the conditions, like is there a minimum plan I have to get or how long do I have to stay. Will it be really 0 or sh...

Resolved! Possible referral if they can keep their nbr when they go south in winter?

Friend goes South for 5 months and would like to put their nbr on hold till they return in spring, is this possible?

Resolved! Number porting

I ported my number (from iTalk BB) when activating my SIM. When someone calls my ported number, my iTalk BB house phone still rings and my cellphone does not. However, when I use my cellphone to dial out, it shows as my ported number. How do I get my...

Phone Compatibility

Hi, I know my phones IMEI. Where can I find if its compatilble with PublicMobile?

New, bad service, and is Public Mobile hacked? See below for our communication . .

Thank you very much for reaching us back, We really apologize for the long delay, and for the inconvenience this issue might have caused. Let me kindly share with you that in order to restore you must pay $46.00 in the form of CERTIFIED CHEQUE or MO...

Resolved! Is there any way to speak to a human at Public Mobile?

I recently lost access to the email account \I used to register for self serve. to top that off I cant recall my password....and I am locked out, I want to register my new creditcard with them so I can pay my plan and continue using my phone. I just...

Resolved! 33$ worth of refer a friend rewards

This is going to sound like a real first world problem here. I appear to have 33$ worth of refer a friend rewards which should not be the case. I haven't referred a soul. I'm kind of confused about this and only recently looked when I was finding ...

Can not make any calls

Anytime I try to make a local call I am told I need a long distance add on to complete the call. Pease help!!

Resolved! My automatic payment didn't happen this period...

Been a Public Mobile customer for almost a year now, been on auto-payment the entire time. This has worked flawlessly until today. I woke up and, upon attempting to make a call, I get a recorded message saying that I do not have an active plan. My cr...

Resolved! Where can I find the PIN number for the account t

I just set up an account t for a friend and she got a puk lock, I asked a moderator to help and he needs her pin but her phone is locked she can't get the text message from public with her number. How can I find this to get the moderator to give us h...

Resolved! Credit card not being saved in account for autopay

I am teting to save credit card for autopay, the account doesnt seem to save the information So I have to manually make payment every month and dont get $2 autopay discount.

Resolved! Canceling autopay

I need to cancel one of my phone plans but cannot remember which email address, username, or password I used when I registered the phone number. I only remember my phone number. I can see that the monthly amount is deducted from my VISA card account ...

Resolved! Switching phones from apple to samsung

Hi,can I switch from and apple to a samsung and keep my phone number? If so, how?thanks!

Resolved! No service

Hey so I woke up this morning to having no service and I have tried turning my phone on and off I have tried removing the battery and SIM card I have checked my bill payment which is not due until October 13th I'm stumped.

Data problem during switch over

My data have not been working since i switch to public mobile. The phone is unlocked. I can text, call in and out but data don't work. My husband recently switch over too. His network is connected to public mobile. I don't know why my network is conn...

Resolved! U.S data roaming

Hi Last month I switched to a $60 plan which has U.S data roaming. While I was able to use my data in the U.S. in the last cycle, it stopped working by the change of cycle. I can still call and text, and I see the 3G or LTE sign but there is no actua...

Resolved! Promo

Hiim a public mobile customer but I’m trying to get the new promo do I have to buy another SIM card to do so?

Help

Added money to my account an says I don't have an active line for long distance an I'm not even trying call long distance

Unable to make local calls.

I am unable to make local phone calls. It says that I need to add a long distance plan. The plan I have is Canada wide calling ? @moderatorteam

Sharing my experience for people encountering the same issue :)

So I bought and activated my simcard in London Drugs. After I inserted my simcard it says "no sim inserted" on my phone. At first the seller at London Drugs told me it was an issue with my phone as it is an international phone. So what i did was try ...

Resolved! Re: Changing plans/renewal date

Ran out of my data 2 weeks before renewal date. I added minutes to account. Then selected “Add new plan “ Selected. “Start now”. ... and nothing changed. Still says old renewal date and the money still in account .. I have done this 4 times...

Private and unknown numbers

Long story short...had my purse stolen 2 days ago and cancelled all my cards etc...but started to get weird calls from an unknown number and some nonstop calls from a private number. Quickly discovered I'm having my identity stolen. In the process o...

Resolved! Does incoming stops after 100 outgoing minutes expire on $15plan

I am thinking of getting the $15 plan that includes 100 mins outgoing and unlimited calls/ texts. So the question that I couldnt find answer to is that, does incoming calls stop once 100 minutes expire. 100 minutes will mostly be for emergency, mostl...

No minute used for calling toll free number

Tonight, I called an 1-888 number from my $10 50/50 plan and I was suprised to find out that no minutes was used. Date/TimeCall TypeOriginating #Destination #Originating LocationDestination LocationDurationData UsageUsage TypeCharge20/09/2019 ...

Resolved! Can you change the time zone on Usage History.

I noticed that the time zone on my usage history is all being shown based on Eastern Time Zone. For example, if I place a call at 5:14 PM Mountain Time, the usage history is showing the call as being made at 7:14 PM. Is there a way to change this to ...

1888 numbers not working

I have the $40 4.5GB Canada Wide calling plan I have been a customer for about 10 days now. Today, I attempted to call a 1-888 number and a pre-recorded message came on saying that calling was not included in my plan. I tried another 1-888 number, an...

Re: can't get incoming calls. Thanks

Bought new SIM card and new number but no incoming calls. Can text and can call but no incoming calls

Resolved! My sim card doesn't work, activated 4hours ago

I lived in NB Canada, I transferred from Chatr with an existed phone number. It has been 4 hours since I activated the sim card. I can't seem to call anyone. It said "can't complete your call, you don't have active long-distance add on and this call ...

Resolved! Error in Setting Up Auto-Pay

I recently activated a new credit card and wanted to use it for autopay for my Public Mobile account. However, when I tried to submit the form, an error message appears and says that there is an issue with my card issuer. I actually called my card is...

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