Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I keep getting an 'Invalid SIM' message when trying to activate my SIM card. The number entered into the field is correct
Look what showed up as promised on day 361.....may we both have many happy returns! I believe there will be cake served in the lounge after the speech......thx public mobile!
My US roaming add on didn't work can I get my money back
My sim card is not working
Hi I ordered a SIM card over a month ago and it hasn't arrived yet. When I click on the link where it says there should be a tracking link theres just an error message.
Hi, I would like to ask how to cancel my phone number and cancel my account, because I don't need to use this phone number.Thank you so much.
How do o send a ticket
I can't get into my account..forgot password & I am trying to change my auto pay credit card..
change the credit card in auto pay
Hello, How could i port my number from Freedom to Public Mobile? any help would be appreciated. Thank You
I have tried to register my sim card to your system!
Hello. I have a strong signal of about -70 dBm and my phone shows connected to PM. I have airplane mode off and my phone just keeps dialing until it disconnects. When I go to : Settings>about phone >status > SIM status > Cellular Network state - ...
Can you help me gain access to my phone please? It is asking for PUK code.
You ask to register with your first and last name which is **bleep**an. It would not accept mine because it begins with **bleep**.
Hi Everyone - I got my sim activated a week back and suddenly today it is showing No SIM notification and my service is gone with no network. Please help.
Hello !Do you know how many posts / answers / "bravo" do we need to get a reward ?Thanks a lot ^^
I wanted to give a huge thank you to Silvio_M for resolving my account/porting issues. They were knowledgeable and quick to respond.thanks Silvio!!!
I need to call Venezuela and I added a plan for long distance but it does not work can help me.
Purchased the sim card two months ago so far 50$ plan for 8gb but it's asking for the payment for the 20th to be in the account again after we paid last month's on time and the month before it's making me purchase more data if I want online so why is...
I've recevice an email thanking me for sigingin up to this service when i did no such thing. Someone is using my email address fraudulently so I want the account cancelled.
About a month ago my phore stopped working - a sim card problem - I removed my sim card and reinserted [the phone was immediately active. When my bill came in I was charged 16.95 for a sim card. I did nit buy a sim card. I want a credit for thatcharg...
I can't choose my city (Terrebonne, QC) when activating my account. I have to choose which city I live in but Terrebonne is not within the choices, what should I do?
Set up account on July 2 now 611 msg. Account was supposed to continue with auto pay on visa. Not happening. Why?
can I get a dollar reward to my nephew who got me the public mobile sim card last month when I activated my account? ThanksGrant
Hi All,I see there are tick boxes next to our Inbox and Sent Messages, but when you tick multiple boxes I was wondering if there is a way to "Delete All Selected" option somewhere that I do not know of? Or, is the only way to delete these messages is...
Hi, i would like to know how to get a refund, since i paid for a service that i never got. I transfered my Koodo number to Public Mobile and it is 2 days later and i dont have my line yet. Its not a sim card issue nor a phone issue. Its the transfer ...
Hi, I went through the chatbot and it opened up a ticket for me. It was asking for my phone number I wanted ported over along with my current providers account number. Then it skips down asking for the SIM card number. Do you want the sim card for...
Hi I'm on autopay, My balance due is 0I turned on and off my phone,I contacted a moderator for support (not helpful). My account has been suspended for +24h now. What can I do? Beside switching to an other operator. Thanks
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