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Forum Posts

$40 credit voucher for Public Mobile

Hello everyone, I accidentally bought a $40 voucher for Public mobile instead of another provider. Anyone interested in a $40 voucher without tax? PM me for details.

HK1 by Great Neighbour / Super Voisin
  • 11 replies
  • 1 Bravos

Multiple US Add-ons

I know this has been covered before, but I just wanted to double check.If a buy the US voice/text/data package, and I run out of data before the 10 days are up, can I add just the US data package to my account? So I would have two US packages overlap...

RogerI by Great Citizen / Super Citoyen
  • 4 replies
  • 0 Bravos

Reactivate suspended account

Hello I forgot that my credit card changed and missed a payment. I paid my balance Saturday morning and my account is still not active. I really need my line activated for my business. Hoping a mod can help me out.

tgranell by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Data roaming in U.S not working

I'm using the apn settings and the internet isn't working on Tmobile (las vegas). I see the 4G symbol and R symbol in the signal but pages don't load.What's the solution?

Violet0 by Good Citizen / Bon Citoyen
  • 6 replies
  • 1 Bravos

Can I pause my plan? Going on vacation for a month

I will be out of the country from beginning of August and will be back on the 20th of August. My current renewal date is July 31, 2017. I heard things about you can not pay for up to 90 days and be kept active on PM. If I were to not pay for my renew...

shaobabyful by Great Neighbour / Super Voisin
  • 5 replies
  • 2 Bravos

GPS navigation issues since joining Public Mobile

Hi there, I joined Public Mobile last month, I previously with Telus. I believe they are on the same network so I was expecting no disruptions in the quality of service I was receiving. Since joining Public Mobile, I have been having issues with my G...

ThreeCs by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Any way to check port status?

I'm a freedom user that switched for the promo. My account setup had an issue and they pushed it through manually after opening a support ticket on Friday. I opened a new ticket this morning to ask for a status update and have not heard any response ...

bruor by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Question regarding freedom promo

If I am on pm 6gb plan 90 days 120 dollars what if i have a freedom line as well if I port my freedom mobile number will I will be able to get 12gb promo. Since I am porting my freedom number over existing pm account or no.

Cancel account

I need to cancel my account at the end of July. My self service has never worked, Which had been ok. I have been on the 90 day plan which ends on July 31. What is the best way to do this?

motozark by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Plan details not showing up. Amount owing not showing up.

For some reason when I opened up my account to check the data balance, my plan is not showing an "amount owing". Also when I try to open up "plan details", I encounter an error. I never made any changes to my account recently. Has anyone else been ha...

Saintly92 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Incoming calls when traveling outside province

Hello Mods:I have searched this threads and most posts indicate that incoming will not work without add-on if you are traveling outside home Provine.I have experienced otherwise.I have PM province-wide plan and live in Ontario (Ontario number with 61...

Ooops by Good Citizen / Bon Citoyen
  • 60 replies
  • 2 Bravos

Resolved! New promo: porting required during activation?

A question that came up over on the RFD thread about the Freedom promo... It says that porting during activation is required to get the promo. Previously, it was recommended that people sign up with a random PM number first, make sure it's working, t...

WearySky by Deputy Mayor / Adjoint au Maire
  • 4 replies
  • 1 Bravos

Data in Montreal?

Hello everybody! I live in Toronto and I am planning to go to Montreal for 5 days. I already purchased 200 minutes add on so I am covered with calls to/from Ontario. My question is am I be able to use data in Montreal? What are the rules about using ...

gear7474 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! 400 Long distace addon dissappeared

So I joined from freedom yesterday and today my plan was adjusted to 12 GB just as expected. However, the addon I purchased before the change is now gone. I can see the $15 transaction history, and checked after I bought it so I'm quire certain its b...

wenbei999 by Great Neighbour / Super Voisin
  • 8 replies
  • 1 Bravos

Concerns for public mobile

Is there a change that telus will close down public mobile once freedom mobile makes their network better.i see no reason why telus would have public mobile once freedom mobile has good coverage. Especially when people start getting $5 off for loyalt...

XCanadaX by Good Citizen / Bon Citoyen
  • 27 replies
  • 0 Bravos

Payment declined but showing on my VISA

Upon selecting my plan and entering my payment info, the site gave me the following error message: Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit c...

New cellphone decision making and concern

Hey everyone, Hope most of this year has been good to you. I have been trying to get a new phone but am a bit concerned about what model to get. Someone I know wants and is willing to give me their current phone [which ironically is a Alcatel andriod...

Resolved! BMO MasterCard - New activation

Hello PM,I recieved my SIM card this morning.Then I went to "" to activate my SIM. Everything was fine until trying to complete the payment.I am seeing this error:Unable to Process Transaction Sorry, your credit card transacti...

thanh by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Freedom Promo: I have an ON number but live in BC.

with Freedom I have Canada-wide calling so it's not a problem for me to call and be called from establishments in BC. However, I'm wanting to switch over to PM and I'd like to retain my number- would it be possible to retain my number and have BC-wid...

msoriano by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! 10 day US roaming addon - expiry date AND time

Hello, If I purchase the 10 day US roaming addon on Friday, June 16 at 1pm, does that mean it will expire on Monday, June 26 at 1pm. Need to know exactly how this works as I will need to add the add on again and don’t want to get stranded somewhere w...

johnt by Good Citizen / Bon Citoyen
  • 17 replies
  • 0 Bravos

Resolved! US Roaming

I am thinking of adding the US Roaming for a trip coming on. If I add it now, will it start right away?

ashleypham by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos

Grandfathered Call Center Plan - Switch to 90day 12gb plan?

I know the new plan is for Freedom Mobile but I also know Public Mobile wants users off the grandfathered call center plan. Would public make an exception for those customers? My cousin is on the old grandfathered plan that has call center access and...

mech9t5 by Great Citizen / Super Citoyen
  • 10 replies
  • 0 Bravos

Resolved! Refer myself for 2nd and 3rd line

If I have my 1st line.Now I want to add 2nd line for my daughter, and 3rd line for my son. Can I refer myself as those 2 extra line will be under my name?Or it MUST be under different name?

wilsoncheng by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Mad at myself for switching to PM from Freedom

LOL oh noooooo, I'm so mad at myself for switching to PM from Freedom now . I just switched before this promo. If I had just waited a little while longer! I even checked to see if the last promo was available to existing subscribers before doing it. ...

samantha2 by Great Neighbour / Super Voisin
  • 1 replies
  • 5 Bravos