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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Top Contributors Announcement?

HI Community !Don't they announce the community rewards by now?

Resolved! Forgot username even phone num doesn’t work

Hello there , I need to login to my account but I’m unable to do as I forgot my user name even when I try with phone number it says this num is not registered can anyone help please ?

Upgraded phone not receiving texts or calls

I had a iphone 7 and everything worked fine. I upgraded to a iPhone XR and I can call and send texts, but I cannot receive phone calls (straight to vm), and none of my texts go through.- I am paid up, checked service.- I have restarted phone several...

Resolved! Non Activation

I bought an iphone and a sim card. Thought I activated it but does not phone out. Is there a number I can call to resolve this? Not happy.

Resolved! Sim Card Shipped Separate from a Phone?

I ordered a PublicMobile PreOwned phone earlier this week, and it arrived very quickly, just 2 days later. But there was no PublicMobile sim card in the phone nor in the box. Will the sim card be shipped to me separately?

Resolved! Strange how once we are out of our 100 minutes...what Add-On is used......

Don't know why 21 International Minutes AND 127 Canada wide minutes are used once the 100 minutes has been used. We never call out of Canada and I have checked the last 90 days to confirm. And wouldn't you think that only one Add-On would be chosen t...

data usage denied

Hi, I lost my data usage for over 1 month. It keeps telling me to check my phone setting. I checked it out but found nothing suspicious. Mobile data was turned on. I put my sim card on another phone also with mobile data turned on, it still did ...

purchased 1000 minutes to the usa for $15 and still can’t call the usa

Resolved! purchased 1000 minutes to the usa for $15 and still can’t call the usa

it says “sorry your call can’t be completed” just bought the minutes and they show in my account what gives ?

Resolved! Just change from koodo to public mobile with the same number and then it's been 2 days that I can't

Can't text or call edited by computergeek541: copy and pasted content from tag into message body

Resolved! Replace my existing cell phone with a new one

I am going to replace my existing phone with a new one. I am wondering if I need to provide you the new IMEI number. If yes, please provide the instructions. If I plug in the existing SIM Card to the new cellphone, would the Public service work rig...

Resolved! Need mediator assistance can’t pay my pill or for additional data with my card

I need help with my visa debit card called my bank and nothing is wrong on there end with my account. I’m remotely confused on why this is happening

Transfering funds

Resolved! Transfering funds

Question: Can funds from an account be transferred to another Public Mobile user? If yes, how is that done?

Text

Hello,All texts from my friend are not being delivered. She does receive mine to her. Any suggestions?Thank you,Guy

Resolved! Forgot 4 digit pin # to add money to account.

Want to use $30 dollars in account to renew services, but forgot pin #

Resolved! Activation problem

Hi! I am trying to re-activate my phone. There was one month charged at the beginning. After, we could not pay the monthly fee. I could not enter into my Public Mobile account since my email wasn`t recognised or linked to my phone number. I would lik...

can not make a call

Resolved! can not make a call

Hello Can not make a call saying no minutes left so i just added $15.00 to account and still can not make a call saying no minutes left but i went to my account and says $15.00 left. Can anyone please help,thanks. Janice

Resolved! Unauthorized text messages

Hello!Today my friend received a text message from my number that I didn't send. How can this happen?

Resolved! Re: No PM signal after porting, couldn't connect

I tried to port my number to Public Mobile. For 2 days I was not registered on network.I tried to port my phone number back, but public mobile is dead and I cannot do that either.

Resolved! Excessive porting time

Hi all, I initiated a port from VOIP.ms to Public on Sunday afternoon and at this stage outbound calls are working, incoming and outgoing text messages are working, but incoming phone calls still go to my voip account. The voip provider insists that ...

Resolved! add on

how do you purchase addon?

Resolved! porting number to PM from Fongo

I did not receive a txt from fongo to confirm request to port my number to PM. Do I get PM to resubmit request to Fongo??

Resolved! Service pause for 6months

Hellocan I pause my payment but keep the number next 6months? I need to go to my country and be back about 6months later. Please help!

Resolved! Reason for account deactivation

Hello, I would like to know why my account was deactivated after having been connected to autopay? You have always withdrawn the monies from my account monthly, so why was it stopped this month? This has been very inconvenient for me and has brought ...

Data stolen

How do I investigate how or who used 90% of my data on Jult 1st. In one day most of my plans data was taken. How do I get it credited back to my account

Resolved! I need text messages from my old phone.

I recently changed phone number because I moved to another province. I totally forgot to change my number on my Gmail accounts and now I can't login to my Gmail because of 2FA. How do I get my old messages if I already changed number?

Resolved! Google Pixel 3: install sim card

I am confused. My new phone is dual sim itcomes with an e-sim (as shown) and room for a nano sim. Either I am completely missing the obvious.....but where does my pm sim card go?

Resolved! money return bc not using the service

I recently tried to activate my public mobile account. But it was failed bc I did not reply the message from previous courier since it was sent at midnight. And I set up my public mobile auto pay and my credit card was charged. Now I want to my money...

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