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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52495 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60587 Views
  • 186 replies
  • 30 Bravos

Resolved! Can't see the top-up

Back in April, I purchased a one GB add-on on top of my $15-monthly plan. The transaction went through and I was charged $15, as I expected. In my transaction history, I can see Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit under Credit (Payment...

tinattho by • Great Neighbour / Super Voisin
  • 1189 Views
  • 4 replies
  • 0 Bravos

Resolved! Trying to set up my dad with PM

Need some help, Dad doesn't have data on his rogers plan and hasn't received SMS text to port his nbr.  Will this mean he can't port it to PM? Any help with this is greatly appreciated.

deloreh by • Good Citizen / Bon Citoyen
  • 1797 Views
  • 10 replies
  • 0 Bravos

Resolved! Email not recognized to sign in

My Mothers phone she has told me has not worked since December. When try to check her account says email invalid. Try to set up new account with her SIM card won’t let us do that either? When call her number says not in service. HELP. ME I’m a public...

Patgreene by • Great Neighbour / Super Voisin
  • 1064 Views
  • 5 replies
  • 0 Bravos

Resolved! Password reset

Hi . I am continuously having issues logging into my account . Can you help reset my password ? 

Kamilski by • Great Neighbour / Super Voisin
  • 962 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked out of account

I have been locked out of my online account now for months. I have been paying through *611 for awhile but I have a new card and can't change it that way. I have tried to reset password but nothing has been working. I am becoming very frustrated!!Can...

Resolved! Service activation

I have made the payment, but still my services are not activated

manu5 by • Great Neighbour / Super Voisin
  • 758 Views
  • 2 replies
  • 0 Bravos

Resolved! When Awards are seen in account ?

Are award shown on community account or on the self serve account and when are they calculated, awarded and shown on the account? 

Nadia2021 by • Great Citizen / Super Citoyen
  • 1907 Views
  • 10 replies
  • 0 Bravos

Resolved! Changing password

Hi I'm having trouble changing my password to get into my self serve account and it's to the point that I can't change my plan and I'm getting so frustrated that I just want to give up on this whole phone company It says to putting your verification ...

Jenndlp83 by • Great Neighbour / Super Voisin
  • 976 Views
  • 3 replies
  • 0 Bravos

Resolved! Charged 3 times in a month!

We had a plan that cost $24.86 per month. We decided to increase our data, and requested that. We were then charged $39.55, and then $39.55.  These 3 charges were all within 3 days. We would like a refund. 

Chris3M by • Good Citizen / Bon Citoyen
  • 900 Views
  • 3 replies
  • 0 Bravos

Add ons not working

I did the 2-step process for the add-ons and it’s still not working. Tried powering my phone on and off. 

tassanie by • Great Neighbour / Super Voisin
  • 737 Views
  • 3 replies
  • 0 Bravos

Resolved! Public does not want to refund me!

Hi guys I am having a terrible experience with Public Mobile. I have ordered a sim online already more than 15 days ago. The sim never arrived as apparently there was a problem with Public and Canada Post. I am simply asking for the refund of 10,50$ ...

ettorecamp by • Great Neighbour / Super Voisin
  • 2273 Views
  • 15 replies
  • 1 Bravos

Resolved! Wrong email address

I signed my two kids up for service a few hours ago at one of your locations. When the guy entered the info for the one account he entered the email address wrong by 1 letter. the second character of the email address is an H and it should be an A.He...

Shades0208 by • Great Neighbour / Super Voisin
  • 1284 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone call: incoming call issue

HI, Just port my number recently.  Today I found an issue not sure how to fix it. 1) I can make outgoing call2) I can send and receive SMS3) I can receive incoming call from my home landline (Telus)4) I can't receive call (incoming call) from others....

prissyho by • Good Citizen / Bon Citoyen
  • 2871 Views
  • 17 replies
  • 0 Bravos

Resolved! Can I use the Apple Watch 6 series with Public Mobile?

"The built-in GPS works independently of your iPhone for distance, pace, and route mapping in workouts. Connecting Apple Watch to a cellular network requires the same wireless carrier as your iPhone. Service plans vary by carrier, so please contact y...

MillsOK by • Good Citizen / Bon Citoyen
  • 2744 Views
  • 5 replies
  • 0 Bravos

SIM card not recognized by phone

Hi, I have activated my sim card with a phone number. But neither my phones can recognize this sim card. What is the cause ? Both my phones are unlocked.

gengfei1983 by • Great Neighbour / Super Voisin
  • 2044 Views
  • 16 replies
  • 0 Bravos

no internet

I checked my plan, I have 3GB data left. I have removed the sim for 5 minutes, when I put it in no change.  I've had my same phone on the same plan for 6 months. I am in a different city. What can I do to restore access to data?

HRHerr by • Great Neighbour / Super Voisin
  • 1071 Views
  • 6 replies
  • 0 Bravos

No phone, No money back!

I purchased their used phone on May 3rd for Mother's day gift, and today, it's Jun. 28th, I haven't received the device or money back. The phone was lost during transit by UPS and never been delivered to my place. It took about 6-7 weeks for UPS to d...

kyung2k2 by • Great Neighbour / Super Voisin
  • 2780 Views
  • 19 replies
  • 1 Bravos

Need to use phone in Canada and US

My daughter bought an unlocked phone. She wants to sign-up with Public mobile to use her phone while here in Canada. She will be going to college in the US in August. Can she deactivate her account while she is away so she doesn't have to pay for min...

rcmoodyx3 by • Great Neighbour / Super Voisin
  • 1476 Views
  • 6 replies
  • 0 Bravos

US roaming add on

I am really getting fed up of the inefficiency of add ons. On June 23, I purchased a US roaming talk only which was valid for 10 days. It stopped working on June 25.  Since then I am trying my hardest to get some help - with no results.  Still waitin...

enazareth by • Great Neighbour / Super Voisin
  • 612 Views
  • 2 replies
  • 0 Bravos

Resolved! unregistered sim

my phone has been working fine for 3 months and then yesterday at 3pm is stopped and said unregistered sim. i have done everything simon told me to do and still not working

solotoyou by • Great Neighbour / Super Voisin
  • 2005 Views
  • 12 replies
  • 0 Bravos

Changing sim card

I went to a different cie and came back with Public mob. My phone number is still available but lost my old sim card and bought a new one. Trying to contact PM for help...I sent a contract order and no answer. Waiting,

Gabrielle-54 by • Great Neighbour / Super Voisin
  • 1531 Views
  • 9 replies
  • 0 Bravos
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