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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Issues with MMS messages on my phone

Hi, I am unable to receive photo text messages on my Samsung Galaxy A70. In order for me to receive and view pics in text, I have to enable my mobile data. That works some of the time, but other times the sender tells me that the pic they sent me was...

Resolved! Micro Sim

Hello,I am changing my phone. my old sim card is the one with regular size and can't fit in to the slot. Hence I need to get a micro sim as early as possible. Thanks

Any flash sale on deal recently from PM?

Resolved! Any flash sale on deal recently from PM?

My friend wants to join PM, Is there any flash sale recently?Like free 3G data or free one monthly fee?Where can I found those information?Thanks in advance

Resolved! Moving back to Public Mobile

Hi, I moved from public mobile to another provider (Koodo) and now I want to move back. My profile is deactivated. Can you re-activate it? Email: Thanks

Very disappointed

Resolved! Very disappointed

Does anyone actually work for this company? How does this guy get away with treating potential customers like this?? I would like someone to reach out to me immediately please. My next step is to the crtc and bbb if no such luck as this agent needs t...

Resolved! Not received sim card

I have been waiting for more than 7 days and didnt receive the sim card.

Typo ported number, now what?

I just signed up to Public and ported my old Bell Mobility # to the new Public SIM, unfortunately i typed in the wrong number to port to. I received a phone call by a moderator who left a message on my husband's phone saying the number i ported from...

ZIP code does not match billing address

I keep getting the "ZIP code does not match billing address" error when I try to order a SIM card. Even though all of my details are correct! This is so frustrating and it's charged my account anyway as well!

Resolved! Activating my SIM card

I was in the process of activating a SIM card for my father; at Step 3 I believe, when the serves shut down. The pages weren't loading. I went back and tried again same results. I even refreshed Step 2's page and it worked fine. I decided to switch c...

Resolved! serial number of phone with old service provider

Hi.trying to activate a new sim card; it's asking for the serial number from my old provider; that phone was lost long time ago; im bringing a new phone to PM. what do i put under that question

Resolved! can't text

My plan includes unlimited texting yet I can't seem to text when I'm not on wifi. How can this be fixed?

telephone perdu

Long distance error

Hi, Whenever I make a call I get a recording stating that “long-distance charges may apply” even to my husband. I have already put +1 in front of his number and the call doesn't go through after the message. Anyone have the same problem and know the ...

Resolved! Changing Plans on your renewal with autopay

HiI have opted to change plans on my upcoming renewal date of October 11 2020 I am setup with autopay since joining PM. when I look at the expected payment it shows it is only a 30 day plan payment? Will the autopay continue on my renewal date or is...

Plans

Resolved! Plans

How do I change my plan because I don’t have enough money in the voucher

Resolved! Why cant my vouches work??

Even the employee at the Mobile shop couldn't add the money to my phone. Why? I went to work today and worked for nothing because of this problem. Not a happy customer.I really needed my phone. Like hours ago. PLease help.

Incoming/out going calls not working

I signed my daughter up with a plan and she is able to receive income if calls. Brand new phone number with public mobile. Everything was working for the first week and now when I call her it goes straight to voicemail. She also has 100 minutes and w...

please help me get my old number back

Resolved! please help me get my old number back

Phone was showing no service so had to get a new sim card. I went from PM to PM and did what i was told to do. It (PM) ended up giving me a different phone number. Is there a way to get my original phone number back? Please help. Edit to add: i went ...

How do you turn off autopay?

I cannot figure out how to turn off autopay! I turned it on no problem but I want to know how to turn it off if I desire?? Help please

Resolved! Reactivating a deactivated SIM

Hey all!I lived in Canada until March 2020 but came back to Australia because of Covid-19. I'm returning in November 2020 but my Public Mobile pre-paid service/SIM has expired. I still have the physical SIM card and I would like to reactivate it for ...

Problème Donnée internet

Resolved! Receiving SMS in USA

Based on the info in some other threads, I've concluded it's not possible to receive SMS in USA without having the roaming add-on. The threads are a bit older. Is this still the case today? Other carriers I have used will allow you to receive SMS whe...

Huawei Mate 20 Pro - Google Chat Features not working - Just switched today from Telus

Just switched today, google chat features were working fine on telus, and with public I cannot get it to connect. It said it was connected but all my texts to my bf were going as SMS. I then reset the app cache, app data, force stopped and then disco...

No data or incoming calls samsung s7 edge

Help me. Had a kiosk guy install and migrate my number from another carrier. I can make calls out, incoming callers get message not in service, no texts working. Can anyone walk me through this?

Resolved! Can I pay from my bank account

Wondering if there is a way to pay from my bank account as I am waiting on my new V/D card to arrive in the mail?