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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data setting

Oy phone, Sony Xperia, has two data settings, Mobile Data and Data roaming. Do I need to put both on when I am off WiFi? What is the difference between the two? Thank you!

Transferring number

I signed up yesterday and transfered my old cell number. I am getting phone calls but no texts with the number I transfered too. It still shows the number I was assigned when I signed up in settings on my phone. When I try to type in the number I...

Referred someone but not getting reward

I referred someone but I'm not getting $1 off or the $10 promotion. The person literally took 30mins to choose a number, not sure if that affects it...

Resolved! Is it possible to change my home city without changing my phone number

Phone compatibility chart is outdated

Like the title says, you should update your phone compatibility chart as it seems outdated. It said my phone won't work with 3G when it clearly does as I've been using it for years.

APN settings Android

HelloI have tried to set up data on my android using the steps provided.The new APN wont save, even after I hit save.Also some things on my phone are slighly differentfor example, instead of MMSC proxy (on Public's instructions, I have MMSCamd MMS pr...

Active Long Distance Plan

Anyone have any thoughts? I have an active plan that is setup on autopay. When I try to make a call I get a message "you don't have an active long distance plan". The plan was the 100min plan, but cannot see anywhere to check if I was over. I can ...

New phone plan

I just got a new cell phone plan today with you.When I call the new number from another cell phone it rings.When I call the new number from a landline it says number is not available.

Resolved! SIM CARD ACTIVATE

I activated my SIM card as the steps from GET STARTED, but it didn't finish. When I try to activated again from the GET STARTED, it said my SIM card number is invalid. I tried login with email and password which I activated, it didn't work. What can ...

1GB Promo

$120 / 12GB / 90 Day Plan$10 / 50 mins / 30 Day Plan I was quite surprised to see that the old $10 promo plans ARE eligible for the 1GB data promo Any other plans that were gifted this data bonus?

Transfer the number to PM，everything works fine except for incoming calls.

Yesterday helped my father transfer the number to PM，everything works fine except for incoming calls.How can I do ? thank you!

Payed but no service

I have changed my plan in June 2019. However since then, every month I paid the monthly fee, but my mobile doesn't working. I can not call and can not test msg. I am wondering if I can get my payment back for these 3 months.

Resolved! Correct settings for phone using public mobile

Hi All,I recently bought the US roam for 10 days add on as we were spending a few days in Maine travelling with another couple and just wanted to be able get in touch if necessary.On arrival stateside realised it was not working so played ith phone s...

Resolved! Using up LD minutes

I am changing to the $10.00 plan for a while, has there been any issues recently with dropping to this plan? it will take affect on my next auto payment. Also I have some international LD minutes and some Canada US minute still in my add on's, if I u...

Not able to create an account

Hello i am not able to create an account. when i type in my phone number it says that my number is invalid or i may have created my profile already. but i have never created a profile. it takes me to page where i have to put in my email address and i...

The Brilliance of Telus

I say PUBLIC's community programme and referrals are excellent marketing strategies Telus has devised. Very convenient for users and make them feel more appreciated as customers.

unable to update credit card information

There is no direct link to update credit card information when credit card expire, when i remove and add autopay it doesnt ask me to update expiery date or cvv #. Would my next payment go through if my card epired and new date and cvv# has not been u...

Resolved! change plan

i just subcribe 25 dollars plan, and a week ago. Can i change plan to 60 dollars plan? anytime or have to be by the end of the billing cycle? if anytimes, am going to get the partial return from my previous plan? or i lose the 25 dollars and pay 60 d...

No Internet Since Yesterday

I do not have access to the internet since yesterday and ive tried reseting my phone by removing my sim card and battery back.

Re-reister an existing SIM

Looking for some help..... I was a Public Mobile user last year. I cancelled my account and went to a different carrier (major mistake). I would like to re-activate my SIM and account with PM. Is this possible? I tried setting up a new account b...

Can't figure out iPhone 3 MMS APN

I am trying to configure my iPhone 3G (MC134C/A) to send and receive MMS. I suspect the problem is the APN setting which I cannot find for MMS. The only one that appears is the one for data (which does work). I have tried to use unlockit.co.nz which ...

Samsung A10 compatibility

model number SM-A105M. not sure how well it works and specs. even for instance, last time I checked specs online it did not have a radio, but it does, so experience with phone over online insight would be preferred. thank you

Recharger avant le renouvellement

Bonjour, j'ai mon autopay déjà installé, mais je n'ai plus de crédit avant la fin de mon renouvellement automatique. J'essaie de recharger maintenant, mais ca ne fonctionne pas. Le renouvellement automatique est du pour dans 1 semaine, alors que j'en...

Unable to port Bell landline to Public Mobile

Hello,I have been trying to port my Bell landline # to Public mobile for some time.I have even got a store rep to try as well.... She had no luck!The request seemed to be "thinking" for a while , then came up with some possible causes.I do not know w...

# of Rings before going to voicemail

Good morning All, How do I set the number of rings I get before it goes to voicemail ? I think I have four rings now, I would like to increase it to six or seven. To give me a bit more time. I've been all through the voicemail change your settings ...

Resolved! Payment not working

I have tried making a payment with a payment voucher which said invalid then I tried making a payment with my credit card which said I already had enough funds in my account. Phone service is off and can't figure out how to make a payment when both ...

Resolved! after registration

After you register. Even if i did get referred by a friend can i put in their referral code after ive registered and been using the service as my friend did not know their referral code / how to access it?

Cannot change plan - no options

Hi, I have topped up my balance to the required amount. When I click change plan I get the correct page but it doesn't show my current plan nor any plan options on the other side When I click other optiont above where the choice plans should be I ge...

Not receiving certain calls

Hi, my wife and I are both with PM and recently discovered that our kids' schools cannot reach us on our cells. When they dial our numbers they immediately get a "This call cannot be completed as dialed..." message, whether or not they dial a 1 for ...

"Latest Posts" Section

Just a thought but how about only showing latest THREADS that have activity on main page? Otherwise what often happens is you have a popular topic with 10+ posts dominating main page uner Latest Posts section forever

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