Community

Resolved! Do you support Elephone A6 Max?

Does Public Mobile support the Elephone A6 Max smartphone?

Resolved! Callers dialing my number get a busy signal

I just activated my sim card and put it in my phone last night. Since I started up my phone with the new sim card up until now, I can make outgoing calls, send SMS texts, recieve and download SMS and MMS texts. But anyone who dials my number goes str...

Resolved! Moving

 Moving out of province, do I need to get a new sim card, or just change numbers? I'm not sure how this works. Thanks

Resolved! Set up autopay but doesn't show payment

Hi I've set up my card for autopay but it still shows that there is amount due.Payment due date is 17th BTW and today is 16th.Do I have to wait until tomorrow that it starts showing "paid" 

Resolved! Amount owing on bill?

So what do I owe if it say $12 available but also say $3.00 owing? What am I paying? 

Resolved! Overpayment

I was trying to upgrade my plan and wasn't sure if it went through the first time so I did it the second time. It looks like it went through twice and I was charged twice for it. How do I get this fixed?

Resolved! Autopay problem

We got a new credit card from Capital 1. I cancelled my old card (VISA) and removed it from the Autopay. I have tried 5 times now to register my new card on Autopay, on 2 different occasions and hours apart. Public Mobile tells me via an error reply ...

Resolved! No service

Hi, i tried to reach out directly earlier today with no response, and just now i submitted a ticket with the bot but was greeted with a 48h time frame for a response but since I'm without service i hope that someone would help me sooner!

Resolved! My phone shows not registered on network when I try to use it,

Resolved! Taking money back

Hi there,How can I get money back? Because right now I am not customer with the public mobile. I want my money back. Is their anyway I can get my money back because right now I do have to access my account with the public mobilecould anyone please he...

Resolved! charged twice

I charged twice 

Resolved! new client: something wrong with account number/IMEI message received.

Received a message saying they are having trouble transferring my number and I need to update my account number/IMEI. How do I proceed since I didn't receive any call from the support yet? thanks a lot! 

Resolved! Unable to login

Hi, i tried to log into my account and the attempts failed.Therefore, I submitted my email address that I use for login, but I haven't received any emails from Public mobile. How can I solve this situation?

Resolved! SIM card Number Invalid

Just trying to activate the SIM Card I received in the mail today - activation screen says it is not a valid SIM Card Number.  Probably caused by me first asking for a new number on the subsequent page, but I should have probably chosen the 'transfer...

Resolved! Won't receive calls

Hi Im a new customer of public. I can use my phone to make calls, but not receiving calls. If i try calling my phone it goes directly to voicemail. does someone know how to change that? Thanks

Resolved! over charged and service is stopped too

yesterday I was charged  from auto pay for my plan, this noon I notice another charge$22 is from public mobile, during submitting my ticket, I also found out my phone service is suspended.  anyone has same situation?

Resolved! sim card

hi! just activated sim card but it won't work?

Resolved! 30 Day Plan is really a 27 Day Plan

I'm getting the wool pulled over my eyes by your "30-day Plan". I specifically waited in March 2019, to register my payment on March 19, to pay my monthly plan only to find out the truth, once again that PM pulls out money out of my account earlier t...

Resolved! Temporarily disable Autopay

Currently, on Autopay and getting $2 rewards and plan renewal date is 19th Sep. Can I remove the Autopay to not renew the plan and enable it back on 1st Oct to restart the plan and Autopay rewards?

Resolved! Add-on did not work

Bought $15.oo /1GB data and Transaction History says Topup and Credit(Payment) is $15.00.However nothing is mentioned at My data and Add-ons on My account Over View page.After payment is made a phone is rebooted but still unable to connect to interne...

Resolved! Leaving country

Hi,  I'm going to leave Canada in about 25 days. How can I stop using the service? Thanks! 

Resolved! PIN

I delete the Pin that Public Mobile sent in and need a new pin.

Resolved! e-mail address and password UNKNOWN. Can't access

I am bogged down trying to get registered in self serve.  First question asked is e-mail address and password.  Do not know either because the tech who signed me up did not write them down for me.  How do I change them both so I can get 3 big issues ...