Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Sorry, you've been locked out. Please contact Public Mobile for help
how to get my payment invoice for monthly payment in 2020?
I just activated my sim and I have an old number with Telus but it didnt port over. Can someone help me port my old telus number over. Thanks
I’m not understanding the transaction history on my account. This is the first bill for me after signing up and my bank account was overcharged. I have the $35 plan but there was another $24 charge from public mobile??
How do I add on Canada wide minutes , not Canada wide long distance?
If I port my number to another carrier, will i get refund on the number of days remaining on plan. The plan got topped up again today...
Hey! I lost my phone on the weekend (already reported it as lost/stolen) but got a new one today. I've had the same number for years and would like to keep it, if at all possible. Is there any way I could get a new sim but keep my number?
I just purchased a voucher but it says I need to verify it and it won't accept my payment what do I do
Hello, I applied for the promotion that said I would receive 1GB data for 6 months. I don't remember the exact date that I had applied, but once I entered my email id, it said that I would qualify for the promotion if I activated my account before De...
Hello, I have activated my public mobile sim yesterday (23-Nov-2020) and it showed that I have used around 30MB of my data when I checked today (24-Nov). I have my phone on Wi-Fi the whole day and i switched it off to test the speed of my mobile data...
This has probably been talked about before and I know that Public Mobile is the least of Telus's priorities, but is this on the roadmap at all?
If I click on "Plans and Add-Ons": I get sent to this error page: Here are my console logs:
I can not enter to my account
Hi everyone,Question: Do I get an additional reward of MB when I choose to do an autopay in my account?
Hello, Both my Mom and I are on public mobile, and have each of us have an iPhone 6. We live a long way apart (4 hour drive). Several of months ago my Mom starting having a problem where she would not be able to hear the other person on a call, bu...
I received a “you’ve used 75% of your data” and after reviewing my history, have only used 25%. Should I be contacting a moderator?
My SIM card is lost in the Mail form October
Hi my account is locked. I want to reset my password
I want know if I stop paying for my account for a few months can I renew it after that and keep the same phone number and sim?
How do I get service on my cell phone? Already turned off and reset my phone settings. The public mobile card in is my phone.
I bought a phone from this site and want to return it. what is the procedure?
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