No Data access with my phone.

[CHAN2]

I have absolutely no access to my public mobile data since mid April since I switched to a new android phone (the phone calling still works). I would request to speak to a live agent asap to sort it out. 

[computergeek541]

@hairbag1 

Live chat is available to some customers.  However, if can't be requested but rather something that may be offered by Public Mobile on a case by case basis.  To me, this sounds to be a device issue rather than some thing that a customer support agent would be able to help with.

[softech]

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@CHAN2 wrote:

I switched to a new android phone (the phone calling still works). I would request to speak to a live agent asap to sort it out. 

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@CHAN2   What kind of Android phone is that?  Brand and model?

It likely an APN issue, but could also be device related , especially since you have a new device.

[iliketotalk]

@CHAN2 It sounds like your phone settings 

first thing do a data reset if that doesn’t fix it check apn settings 

Step by Step APN configuration

Step1: 

Android 

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Blackberry

OS 10 - Settings > Network and Connections > Mobile Network > Tap the settings icon (dented wheel)

Windows

Windows 8 Step 1 Settings > cellular > Add or Edit internet APN 

iPhone

Click here

Step 2:

You will need to input the following information:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: Leave blank

Step 3:

Select Save/Done. Select Public Mobile to connect to the Public Mobile network

[dust2dust]

Likely APN settings. What is the make and model of the phone?

[hairbag1]

No live agent to speak to here...this is a Community Forum, made up of users just like you and me.

Data is enabled on phone ?