Help please

[Mieka]

I need help to here . I am sight Impaired here .I am Locked out of My Account and need help to Reset My Password . Can someone help please .I would be very greatful to you 

[esjliv]

@Mieka 

If you have created a self serve account and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

Also, too many failed attempts may temporarily lock your account access. So wait 15+ minutes before you try again.

If having issues with your password, use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Mieka]

I am Sight Impaired here . Yesterday 3 People Helped to Activate The Community here and Helped me change my Password . Today It's all Messed up again .I have become Very Sad And Hurt here ..Why do these People Change A Person's Password only To Lock Them Out of Their Account ? 

Please can Any one Help me  .. I would be Greatful to you

[Mieka]

Thankyou Kind Friend .. I'm greatful for your help here . Have a great night 

[computergeek541 · Accepted solution]

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@Mieka wrote:

I need help to here . I am sight Impaired here .I am Locked out of My Account and need help to Reset My Password . Can someone help please .I would be very greatful to you 

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The first thing to try would be the Forgot Your Password link.  Please open this:  https://selfserve.publicmobile.ca/forgot-password/