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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11141 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22086 Views
  • 181 replies
  • 24 Bravos

I wanna sell public sim

Hi m a store owner n I need sell public mobile sim card and please help with process

Rahim23 by Great Neighbour / Super Voisin
  • 539 Views
  • 3 replies
  • 2 Bravos

Auto-pay renewal

Who is the pm or team moderator...i have been trying to contact at least 3 people and no answer my **bleep** phone been off all day.. by the way i think I'm about to switch phone company.. it's not the 1st time that auto pay didn't take my money or t...

MzSexyeyez by Good Citizen / Bon Citoyen
  • 923 Views
  • 12 replies
  • 0 Bravos

Resolved! 6 digit pin

I have not yet received my 6 digit pin to finish registering 

FrankD by Good Citizen / Bon Citoyen
  • 1009 Views
  • 11 replies
  • 0 Bravos

Spoofed number?

Received 2 calls today saying that I called them. And I didn't. Nothing shows up in outgoing calls either. Is there any working solution (except changing my number)? Couldn't find any on this forum.Thanks!

setmeioh by Good Citizen / Bon Citoyen
  • 1333 Views
  • 11 replies
  • 1 Bravos

Resolved! Password reset email not working

The password reset email does not arrive for resetting my account login.  Have checked all folders in my email.  Have tried several times  Please help.

jrbutler66 by Great Neighbour / Super Voisin
  • 505 Views
  • 1 replies
  • 0 Bravos

Not receiving landline calls on my iphone

I am suddenly not receiving any landline calls. I can receive cell calls from another cell but landline calls ring busy. Very frustating. I have tried restting phone, lost phone trick. reseating sim card. toggling airplane mode all to no avail. Does ...

Tedmeister49 by Great Neighbour / Super Voisin
  • 366 Views
  • 2 replies
  • 0 Bravos

Resolved! Number can't transfer?

Hi,  Just switched to public mobile from Koodo - the nice lady at the counter told me that if I wanted to keep my old 604 number that I would have to come to the website and do some messaging.How would I go about getting my old number back as soon as...

Resolved! Add-on expiry

Hello, If I purchase a phone call (ex. 200 US & Canada) add-on, does it stay on my account until I use up the minutes or does it expire at the end of the month I purchase it? Thanks

nanaman by Good Citizen / Bon Citoyen
  • 963 Views
  • 3 replies
  • 1 Bravos

Resolved! Forgot password

Hi, I forgot my account password and when I try the “Forgot password?” option, it doesn’t even show me my secret question to answer. Please help me.

Lutsk92 by Great Neighbour / Super Voisin
  • 529 Views
  • 4 replies
  • 1 Bravos

Resolved! Reinitialisation du mot de passe

Bonjour, Je n’arrive pas à réinitialiser mon mot de passe pour activer mon nouveau SIM. Lorsque je clique sur le lien qu’on en voit des heures après. Je reçois un message qui dit que le temps limite est expirer et je n’ai aucune option pour réinitial...

Solo1234 by Great Neighbour / Super Voisin
  • 464 Views
  • 1 replies
  • 0 Bravos

Sim network locked

From what I understand I need the user name of a mediator to private message them to get my sim P.U.K code. If so could someone help me with a username please.

realleebme_55 by Great Neighbour / Super Voisin
  • 612 Views
  • 6 replies
  • 0 Bravos

Phone not active

Hi I have a plan it's to renew at midnight. I have funds available and a credit card on file for autopay. But phone keeps telling me my service has been suspended. Not sure why it's not working. Please help

davesubs by Good Citizen / Bon Citoyen
  • 620 Views
  • 6 replies
  • 1 Bravos

Resolved! Add on longevity

I want to get an add-on such as international calling for $15. I was wondering if I only pay once for the add-on will these minutes will be available to me until used up entirely (even if it takes more than one month), or will I be charged the $15 ev...

macpol by Great Neighbour / Super Voisin
  • 888 Views
  • 6 replies
  • 1 Bravos

switching from fido

I just switched from fido to public and am wondering how long it takes to cancel my plan on fido because my bill for it resets in a day

gordonhwin by Great Neighbour / Super Voisin
  • 787 Views
  • 8 replies
  • 0 Bravos

Texts not coming in!!!

Hello yesterday my texts were working no problems today texts stopped coming in!! I could send texts and people would receive the texts but I wouldn't get their texts when they sent me texts back!!! I have rebooted my phone! Taken the SIM card out an...

Bountyh by Great Neighbour / Super Voisin
  • 773 Views
  • 11 replies
  • 0 Bravos

Resolved! Plan Data

It looks like all of the plans are with 3g data. Are there any plans with 4G LTE data as well? or is this upgraded a different way?

soezone by Great Neighbour / Super Voisin
  • 996 Views
  • 9 replies
  • 1 Bravos

Resolved! No mobile data on new phone. APN problem?

Just got a new phone - an ASUS Max Pro M2 (ASUS_X01BDA). I expected a little setup because a few months ago I had to manually setup the APN for my wife's Zenfone 3 Zoom. But on my phone there is NOWHERE to add a new APN. It shows the Telus and Koodo ...

zenanarchy by Good Citizen / Bon Citoyen
  • 2241 Views
  • 19 replies
  • 0 Bravos

Account problem

Hi, I forgot my password to log on my profil. I've tried multiple times so the website blocked. I've also tried to reset the password but my email address is very old (like over 10 year) and I think Microsoft delete it. So im stock with a forgotten p...

Julian_doh by Great Neighbour / Super Voisin
  • 392 Views
  • 3 replies
  • 0 Bravos

Error with Activation

Hello, I was trying to activate my SIM Card online and was at the final payment step when my computer went into sleep. Even though the payment went through and I was charged the amount for my plan, I don't think my account request went through (didn'...

inagakimai by Good Citizen / Bon Citoyen
  • 519 Views
  • 4 replies
  • 0 Bravos

Resolved! Tax Registration Number

I'm employer who is paying for a part of my cellphone wants to have Public Mobile Tax Number. Does someone have it?

pcouturier by Good Citizen / Bon Citoyen
  • 984 Views
  • 4 replies
  • 0 Bravos

Temp plan until Payday

I have a few dollars in my account, but I don't have enough to top up until payday on Friday.Is there any way to enable some kind of temp plan using the funds I have so that I can get calls and messages? ThanksRod

rodjames by Great Citizen / Super Citoyen
  • 974 Views
  • 8 replies
  • 0 Bravos

Account activation

I am trying to move to Public Mobile from 7/11 Speakout. I completed the "paperwork" yesterday but my phone number has not yet moved over to PM.  I did receive a text from PM that instructed me to "go to Publicmobile.ca and click Contact Us and compl...

Rod_H by Great Neighbour / Super Voisin
  • 568 Views
  • 3 replies
  • 0 Bravos

Is there something wrong with this web app?

When I try to access the community from a Government of Canada environment (via web proxy, choice of Edge, FF and IE browsers) the screen need 2-3 "kicks" (highlight contents of address bar, press ENTER) to get content displayed.

coghlanpf by Good Citizen / Bon Citoyen
  • 519 Views
  • 5 replies
  • 0 Bravos

Cellphones

Where you guys get your cellphones if you want a change?Some place online where I can purchase one without breaking the bank?

pcouturier by Good Citizen / Bon Citoyen
  • 711 Views
  • 7 replies
  • 0 Bravos
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