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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53214 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61313 Views
  • 186 replies
  • 31 Bravos

Resolved! Replace my existing cell phone with a new one

 I am going to replace my existing phone with a new one. I am wondering if I need to provide you the new IMEI number. If yes, please provide the instructions.  If I plug in the existing SIM Card to the new cellphone, would the Public service work rig...

Mdiec by • Great Neighbour / Super Voisin
  • 1087 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfering funds

Question:  Can funds from an account be transferred to another Public Mobile user?  If yes, how is that done?

bb6640 by • Good Citizen / Bon Citoyen
  • 1858 Views
  • 8 replies
  • 0 Bravos

Text

Hello,All texts from my friend are not being delivered. She does receive mine to her. Any suggestions?Thank you,Guy

jeepman1256 by • Great Neighbour / Super Voisin
  • 990 Views
  • 4 replies
  • 0 Bravos

Resolved! Activation problem

Hi! I am trying to re-activate my phone. There was one month charged at the beginning. After, we could not pay the monthly fee. I could not enter into my Public Mobile account since my email wasn`t recognised or linked to my phone number. I would lik...

ooscreeem by • Great Neighbour / Super Voisin
  • 1116 Views
  • 6 replies
  • 0 Bravos

Resolved! can not make a call

Hello         Can not make a call saying no minutes left so i just added $15.00 to account and still can not make a call saying no minutes left but i went to my account and says $15.00 left. Can anyone please help,thanks. Janice

5bz4 by • Great Neighbour / Super Voisin
  • 1400 Views
  • 6 replies
  • 0 Bravos

Resolved! Unauthorized text messages

Hello!Today my friend received a text message from my number that I didn't send. How can this happen?

jeveleigh by • Great Neighbour / Super Voisin
  • 1227 Views
  • 6 replies
  • 1 Bravos

Resolved! Re: No PM signal after porting, couldn't connect

I tried to port my number to Public Mobile. For 2 days I was not registered on network.I tried to port my phone number back, but public mobile is dead and I cannot do that either. 

avionescu by • Good Citizen / Bon Citoyen
  • 4503 Views
  • 28 replies
  • 0 Bravos

Resolved! Excessive porting time

Hi all, I initiated a port from VOIP.ms to Public on Sunday afternoon and at this stage outbound calls are working, incoming and outgoing text messages are working, but incoming phone calls still go to my voip account. The voip provider insists that ...

jgrimes by • Good Citizen / Bon Citoyen
  • 2255 Views
  • 8 replies
  • 1 Bravos

Resolved! add on

how do you purchase addon? 

johnpb_42 by • Good Citizen / Bon Citoyen
  • 1156 Views
  • 6 replies
  • 2 Bravos

Resolved! porting number to PM from Fongo

I did not receive a txt from fongo to confirm request to port my number to PM. Do I get PM to resubmit request to Fongo??

Bryan27 by • Great Neighbour / Super Voisin
  • 3170 Views
  • 13 replies
  • 1 Bravos

Resolved! Service pause for 6months

Hellocan I pause my payment but keep the number next 6months?  I need to go to my country and be back about 6months later.  Please help! 

naomi_0729 by • Good Citizen / Bon Citoyen
  • 1786 Views
  • 8 replies
  • 0 Bravos

Resolved! Reason for account deactivation

Hello, I would like to know why my account was deactivated after having been connected to autopay? You have always withdrawn the monies from my account monthly, so why was it stopped this month? This has been very inconvenient for me and has brought ...

Dominica by • Great Neighbour / Super Voisin
  • 1252 Views
  • 5 replies
  • 0 Bravos

Data stolen

How do I investigate how or who used 90% of my data on Jult 1st. In one day most of my plans data was taken. How do I get it credited back to my account 

Prattwhitney by • Great Neighbour / Super Voisin
  • 878 Views
  • 4 replies
  • 0 Bravos

Resolved! I need text messages from my old phone.

I recently changed phone number because I moved to another province. I totally forgot to change my number on my Gmail accounts and now I can't login to my Gmail because of 2FA. How do I get my old messages if I already changed number?

chris_chan by • Good Citizen / Bon Citoyen
  • 41082 Views
  • 11 replies
  • 1 Bravos

Resolved! Google Pixel 3: install sim card

I am confused. My new phone is dual sim itcomes with an e-sim (as shown) and room for a nano sim. Either I am completely missing the obvious.....but where does my pm sim card go? 

Resolved! money return bc not using the service

I recently tried to activate my public mobile account. But it was failed bc I did not reply the message from previous courier since it was sent at midnight. And I set up my public mobile auto pay and my credit card was charged. Now I want to my money...

jojoputh by • Great Neighbour / Super Voisin
  • 864 Views
  • 3 replies
  • 0 Bravos

Resolved! PHN plans

What would be the best phone plan for unlimited talk and text with a high amount of data?

Ceecee44 by • Great Neighbour / Super Voisin
  • 823 Views
  • 3 replies
  • 0 Bravos

Resolved! talk and text stopped working

I got my wife to switch to Public Mobile and we put the SIM card in yesterday; after a couple hours it was working yesterday - SMS text messages, and making and receiving phone calls. Today it was still working at 1:30 pm but now about 20 hours after...

blue88 by • Good Citizen / Bon Citoyen
  • 3154 Views
  • 16 replies
  • 0 Bravos

What exactly is 821 error? and why charged multiple times?

Seeing many posts about 821 error lately.  What exactly is this error and what caused the problem?  Just the server is busy and errored out? Also, some of those with activation error , they tried again and hence got charged multiple times.  With one ...

softech by • Oracle
  • 780 Views
  • 2 replies
  • 1 Bravos

Can't send pictures in text messages

I need help: when I need to send picture in text message:when I do there is a message saying: Message not sent: service not activated on network.can somebody help me or show me how to issue a ticket to moderator please?

Gari70 by • Great Neighbour / Super Voisin
  • 1265 Views
  • 3 replies
  • 0 Bravos

plan for unlimited incoming calls

i have a question regarding my plan, i am over to my plan of outgoing calls of 100 minutes, however, the plan is unlimited incoming calls. now i used up my outgoing calls and i cannot received incoming calls.  where is the plan that i am entitled for...

crizelle80 by • Good Citizen / Bon Citoyen
  • 1533 Views
  • 11 replies
  • 0 Bravos

Resolved! Activation error

Need a moderator to help as I provided wrong account number for porting and so now I am stuck in a limbo. My bell services are not active anymore and can't use service through public mobile either. Also unable to create support ticket as well.

hmehta9744 by • Great Neighbour / Super Voisin
  • 1007 Views
  • 3 replies
  • 0 Bravos
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