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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

reward dollars bounce back and forth($1 difference)

Resolved! reward dollars bounce back and forth($1 difference)

Hi, I have two accounts, both received multiple cha-ching messages lately.weird thing is the rewards dollars changing from day to day, sometimes $5, and sometimes $6. also $6 dollars shown but only 5 referred numbers shown. LOL. same happens to anoth...

Resolved! Are there no more Canada calling minute add-ons?

Are we supposed to buy the us minutes addon if we want extra calling minutes in Canada?

Resolved! I have a Scotia Visa Debit that won't work when I trybtompay. I used the suggestions 're capotals

Analysis of All Telecoms in Canada (The Ones Prominent)

To lay out the obvious (I think it is), here are the big 3 along with their offspring's... This part is opinion-driven based on my own experience, so I'll list who I think is best to least. Telus > Koodo > PublicRogers > Fido > ChatrBell > Virgin > L...

Locked out

Resolved! Locked out

Need to find out account number for my account but I can’t login

Re: Unable to send picture messages

I have same phone, unlmited picture messaging plan, android v 6 and have the apn settings in there and set as defualt.....picture messaging still doesn't work...anywhere to go from here? Brad

Referral savings tips 😉

Hello everyone. I hope you are all enjoying the savings as much as I am from using Public Mobile. I have referred several friends and family to Public Mobile. Can anyone share what strategy they use to get more referrals?Thank you

Resolved! Account payments and suspension and more help plz

So I am new customer and I am in BC with BC number. Yet region was set at Ontario so time difference my account was suspended due to my money was added in time I am guessing. So any way I paid my 50 voucher and tried to reactivate my account 5 times ...

Resolved! I want to cancel my cell service with publicmobile how do i do that

Resolved! APN settings Greyed out

I don't want to use a freedom mobile card to change my APN settings. There is no way to add a new APN, only an option to reset to default. Im under the impression a Moderator can send an APN config file?Looking for this, since a more permanent soluti...

incoming charges

Hi,I have $15 plane and I got charged for every incoming mins which I am not supposed. Please someone answer me why?

Resolved! faster data

Hey there, just wondering when public mobile will be getting 4g lte unlimited data in canada like it's competitors? Thanks

Nokia 3310 not receiving texts with proper time stamp

Hi there, as the subject line says, when I receive texts on my nokia 3310 the time stamp on the texts is incorrect, and as I text back and respond my text messages are all mixed up in order with the person's who is sending texts to me. Let me know if...

Nokia 3310 having issues

Hi all I have a Nokia 3310. The issue is that I often have phone calls go straight to voicemail when people are calling me, even though I am in service range and even in the same room. What do you think?Potentially I was thinking that somehow I may h...

Resolved! Adding new number

I have already one prepaid. How to add another number in my account?

Resolved! When 1 G free data for 6 months flash sale will be appeared in my account

I signed with my email for 1 G free data for 6 months on 15th November 2020,and activated my SIM card on 19th November 2020, as required before December 4th. I can not see the free data in my acount. When will it be added to my account? Thanks for he...

Resolved! Thinking of switching to PM but what happened to the promos?

Is there actually no promos at all going on for black friday? the plans look very similar to the competitors except that PM is 3G and the others are LTE. I take if i switch now, im going to screw myself over and not be eligible for any promos right ...

Bonus Data Gone

Resolved! Bonus Data Gone

Hi I was given 500MB free and 1GB and 400 free Intl long distance call my 500MB and 1GB of data are both gone. I was not informed this was a temporary offer. Can you please clarify or confirm. If yes please let me know when. Thanks

Resolved! How to add a new line to number...

Hi team,Are there any benifits to add a line other than 1 dollar creditThanks,Nitesh

I've notice a drop in cellphone signal close to 2 bars at home.

hi there, I've been using public mobile and i seem to find the signal dropping often from 5 to 2 bars from home and in college. The phone isn't the issue for sure... Also I hear weird noises on the phone when on out going calls in the background at t...

Resolved! Clicked on “previous” while sim card activation

Hi guys,since yesterday midday I have an issue activating my sim card. When I was on the step 3 I needed to return to the step 1 to change referral code, so I pressed back button twice to return to the step 1. When I returned to step 1, I re-entered ...

Resolved! Not seeing refer a friend added to my account

I have received two text from PM in the last week that I have a friend referral but do not see it on my account, has anyone else had this problem?

Resolved! UK and Ireland in one add-on plan

Hey there, My partner is Irish and she’s attempting to buy an add-on to talk to the people back home, unfortunately, some people are located in Ireland and some people are in Northern Ireland (which is classed as the UK). Is there one add-on that can...

Resolved! How to enter referral code if missed to add during activation

Hi all I missed to update the referal during activation can i add the referral now?

Resolved! Data top up mid cycle

How can I add data during the month if i run out before my next top up date?

Unsuccessful Payment

I have been trying to activate my SIM card for about 2 hours now. I have used the suggestions from the forum but nothing is working. I am using a visa debit from TD so there should not be any issue. My card is not being declined- A message is coming...

Resolved! set up

On set up I typed in my email address of my home computer, and i typed one letter wrong. does this really matter and how doI change it.?