Community

Overcharged on credit card

I changed plans from $10 to $15 & my credit card got billed $16.95 three times. How do I get that straightened out?

service not working

I've switched yesterday, and I have not been able to use my phone since. Thephone wont read the sim card, and when I tried it on a different phone, the other phone could also not read the card. My Public mobile account seems to be working, but nothin...

Check my account

MY REFEER CODE IS NOT WORKING, WRONG CODE

I HAVE WRITTEN TO YOUR COMPANY MANY MANY TIMES IN DIFFERENT WAYS BUT STILL DID NOT GET THE HELP WITH MY CODE SO THAT I CAN GET THE $3 OFF MY MONTHLY PAYMENT BECAUSE I HAVE REFREED THREE FRIENDS TO JOIN YOUR PHONE PLANS.   PLEASE HELP ME TO GET MY REW...

empty sim card

Just activated a new sim and transfered my telus number to it but once inserted into the phone I got empty sim card. Tried other phones and got the same message. I have no phone to use now as the telus card has been transfered.!

problem with changing my plan

Hi, i've been trying to change my plan but the page that downloads when i choose to change plan doesn't show any option to it and when i try to fix it, it says error. what do i do?

is internet access charged on $10 - 30 day plan ?

Suppose wifi is disabled and cellular data is enabled in my settings.  Since the $10 - 30 day plan does not include data, would I get charged extra on my next bill if for example I inadvertently clicked on Google or Chrome ? Or would I get some kind ...

Accidentially missed the 90 days deactivation and lose phone number

My dad is away from the country.  I accidentially miscount the days and caused the account to be deactivated.  I can restart the whole process but is there a way for me to secure the same number?  I really need this numver badly. 

New Automatic Top-up $3 showing up on statement?

Hey guys, I was logging in to check out my account and found something on my payment statements that I have never seen before. It's listed under transaction type as "Automatic Top-up" with an amount of $3 in the Credits(payment) tab.  I was just wond...

Dropped calls

I have just signed up with public mobile, and I made a call to my parents who live in another province in Canada. I was approaching 1 hour of talk time, 58 minutes to be exact, and our call was dropped. How rude! I understand if if calls have to be l...

Number porting issue

Hi PM community! I tried to port my existing number from Rogers. It seemed to have worked as the number now shows under my plan. However, while I'm able to text/call with the number, I am not able to receive texts or calls that people make to my numb...

Didn't receive my last 10$ credit

How can I get someone to check 2 accounts for me.  I have 2 accounts that I didn't receive my 10$ Credits that I'm suppose to receive for when I activated my packages on a 30$ plan. I would receive 10$ credit for 6 mths. I have received 5 so far. But...

Refer a friend

Where I can find the code if I want refer a friend?

Accidental phone number change

I somehow changed my phone number how do I change it back to the original?

Charged twice due to public mobile system error

During payment, there was a message popped out and said log out and try again as there was an error or something. So i did. And that same message pop out again. When i check my credit card, it was charged twice with 40.25 each. 

Account locked

Hello, Could you please unlock my account?

Unlimited data

Hey I just learnt that friends and family just got unlimited data with their current provider for $50/month- includes unlimited calling and texting. Does PM have something like this now? 

my pin is invalid

bought from 7-11 and my pin not working @Moderator 

Incoming texts not working

Hello! I recently returned from the US (6 days ago) where I had roaming plan. It ends today. Coincidentally, I'm not receiving any incoming texts locally or from the US despite my plan being active, no bill due for another 20 days. Plan includes unli...

Number porting

I received a phone call stating that they are having issues porting my number. Need a moderator. Thank you.

I am not receiving text messages.

Hello! I recently returned from the US (6 days ago) where I had roaming plan. It ends today. Coincidentally, I'm not receiving any incoming texts locally or from the US despite my plan being active, no bill due for another 20 days. Plan includes unli...