Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I have a weird issue and any help is appreciated. I recently ported my number and my partner's number which were in Rogers under same Account# to Public Mobile. After activation, we are unable to call each other but other calls are working. Ca...
my Samsung S7 can send text message but can not receive text message , all phone and other function is fine . it just happened a couple days ago , before that it was fine . Thanks
I got the email about the Public Points Jackpot and I don't know how to opt into rewards, Every time I go onto rewards I get an error. I don't know how to fix this error. Someone please help me.
Hi all, I just received an email for a contest for an Iphone 13 and Beats Studio Buds. I can't find where you enter? Maybe it is for newcomers? If so not sure why I am receiving an email as I have been a member for years? Maybe it is for the new ...
Since 12:45 pm today, unable to make or receive calls. Anyone else? This is frustrating.
Just thought I'd take this out of that thread and put it a little more front and centre. To see if we can get some sort of messages at the top of the community screen or perhaps on any reply/post screen, that warns people to not provide any personal ...
Hi there, When my daughter turns 18 in June, we would like to transfer the number 613-xxx-xxxx to her name. Is there a process that I can follow to change my existing user id dxxxxxx at gmail.com to my daughters email?She is worried that the phone n...
I'm still holding on to my old $10 plan mainly because it includes faster 4G data. Considering of using it for my main account but it would be easier if I could port my number from my more expensive PM account so as not to have to update my number ...
I joined last month with AutoPay. Now I'm being told that my account is deactivated due to no payment. I tried two credit cards, both were refused. My credit cards are not the problem. WHAT IS THE PROBLEM WITH AUTO PAY AND WHY IS IT NOT WORKING. I've...
At 11:16 today Thursday March 24 you sent me a message that my card card registered will expire in 7 days update to make sure uninterrupted service My service is paid till April 17 What are you talking about Thank You
1. I'm in Mexico. Can I purchase a new sim card from Mexico Walmart? I dropped my phone into a large waste garbage bin two weeks ago. I check my account and there's been no outgoing activity. I'm confident no one could retrieve it. Too dangerous to ...
Hi All, I'm trying to buy new SIM cards online for my daughter and the web form keeps refuses my VISA card saying "ZIP code doesn't match billing address".I tried a Master Card and again it refused saying "Cannot verify your card's details".Both c...
I have just received a like new phone from Public, order # 287573.It will not run most of my essential apps, what is the return refund procedure?
I forgot which email I used for my account.My phone number is ***. I got a notification my credit card is expiring but I have no way to update it. Thank You
Hey there,My dad needs to get back to using auto pay however he does not know his pin or his email address he used to register his phone number with. Is there a way to retrieve or reset those? Thanks, Bill.
Hi everyone, my relative is trying to escape an abusive partner. I have used the feature of Public’s system to assign a new number to the relative’s phone. Should I/can I do more to keep the phone number found by a Web search by name?
I used to visit the US frequently between 2018-2019, and had bought a budget phone & package in the US to serve me while there. The phone was a Samsung G360P, a CDMA phone, that served me well. Regrettably, that company which offered that phone & ser...
My plan ran out recently and I wanted to sign into my account to see how much I owed. I entered my email and password to find that it was not correct. I then proceeded to enter many different passwords which did not work. I’m very confused as to w...
How do I get a new SIM and get to keep my old number when I arrive in Canada?If I can get a new Card shipped to me, Let me know. Thank You
Hello ,I have a plan with 2GB and 500 MB extra for the autopayIt is telling me that I used my data , but 2 days ago I checked I was using almost 1660MB, so i believe the 2GB used , what about my extra 500MB ??
i wish to disable voice mail on my account, but when i try to submit a ticket i cant get passed verified to submit it.
Hi folks,I have been a Public Mobile customer for over a year. My number is used to forward calls to my work phone with I use 100% of the time. I am on autopay (yes the credit card is still good / active). I noticed today that my phone is showing "No...
my voicemail is asking for a mail box number. It never did that before. How can I reset it back to the way it was
Need some 4 digit pin code, which I don't remember. And there is other viable help with Public Mobile. No wonder people are moving away from Public Mobile.
My data wont work it says I used it up but I know I haven't even come close.
Very frustrated.Account Suspended????my auto pay didn’t go through and my account was suspended I haven’t had phone use all day.Re submitted/updated credit card information twice.having a near impossible time trying to sign in to community etc.Public...
At random times, and at different lengths, my SIM card is 'unable to be read', making it so I cannot call or text. When I restart my phone, I can text or call for a short amount of time, then it goes back.
HelloI am just setting up my new account and when I insert my new SIM card it says the SIM card that you have installed in this phone is from a carrier that is not supported under the activation policy that is currently assigned by the activation ser...
