Just switched from Fido to Public5 hours ago... no service

[Gimble]

This is the message I'm getting after inserting the Public Sim card into my iPhone...

"The sim card you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please request that this phone be unlocked by your carrier. You can contact Apple for more information."

Any idea why this is happening ????

Thanx

[BKNS27]

@Gimble 

If you don’t know the carrier that locked your iPhone, go to Settings>General>About>Carrier Lock will have the name of the carrier that locked your iPhone.

[Gimble]

Thanx, I will try that...

[dust2dust]

Perhaps it should say:

Please request that this phone be unlocked by your previous carrier.

You will need to get it unlocked by Fido.

[esjliv · Accepted solution]

@Gimble  - Your phone is locked. Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.