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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52995 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61015 Views
  • 186 replies
  • 31 Bravos

Resolved! AutoPay on my account will expire in 30 days

Dear Sir/Madam, 611 texted me saying: "The AutoPay on my account will expire in 30 days. Please visit selfserve.publicemoblie.ca to make an update to ensure uninterrupted service. (2/2) What does this mean? What do I need to do in order to continue A...

tranthiphuoc by • Great Neighbour / Super Voisin
  • 1817 Views
  • 7 replies
  • 0 Bravos

Resolved! I Started having problems receiving texts

I started having problems receiving texts from a friend. I was with her and she sent me a text and I didn't receive it. I checked everything I could think of and I'm not an airplane mode and I can't figure it out any help would be appreciated.Just in...

Kate_mcc by • Good Citizen / Bon Citoyen
  • 1755 Views
  • 8 replies
  • 0 Bravos

Resolved! Change Account Email

Hello,I must change my Account email (not my Public Community email.) How do I do this?Thanks.

conbrsu by • Great Neighbour / Super Voisin
  • 678 Views
  • 2 replies
  • 0 Bravos

Resolved! Just ordered the sim card online

I just ordered the sim card,now I'm trying to make an account but it keeps asking me for my Public phone number ???

huffy47 by • Good Citizen / Bon Citoyen
  • 1545 Views
  • 7 replies
  • 1 Bravos

"Plan expired" ???

Just logged into my account and it says my plan is "expired" ??Can't make or receive calls ??Updated my CC info, so what's the problem ???

tipit008 by • Good Citizen / Bon Citoyen
  • 2885 Views
  • 24 replies
  • 0 Bravos

Resolved! Calls

Not receiving incoming calls.since switching to public mobile.

Resolved! Offers for new customers

Is there any promo offers, discount for existing customers aside from the rewards?

Nadia2021 by • Great Citizen / Super Citoyen
  • 2426 Views
  • 15 replies
  • 1 Bravos

Best plan for Canada and US travel

I will be frequently traveling to the US for extended periods, so I want to switch to a plan where I can receive my Canadian calls and texts in the US, call US and Canadian numbers, and have data in both the US and Canada. i was looking at the $50 pl...

ruthb by • Good Citizen / Bon Citoyen
  • 3465 Views
  • 19 replies
  • 0 Bravos

Resolved! Locked out

Why is account locked out despite payment?

Botsi16 by • Great Neighbour / Super Voisin
  • 1386 Views
  • 6 replies
  • 0 Bravos

Resolved! MEID

Just got a text saying they are having issues transferring my phone number because of an incorrect MEID. They said someone will phone but I am impatient, can I fix or hurry this process up myself? The original SIM is still in the card. 

abearns by • Great Neighbour / Super Voisin
  • 1565 Views
  • 4 replies
  • 0 Bravos

Credit Card Issue - Locked Out?

Hello. I am trying to replace my credit card and I believe I tried too many times (using incorrect methods) and locked myself out. I tried 5-6 times and eventually landed on this (from @darlicious Reboot your device.Clear your browser, use secret/inc...

alexrobin13 by • Great Neighbour / Super Voisin
  • 971 Views
  • 6 replies
  • 0 Bravos

Need a PIN from my sim card

Hi team, I changed my phone and sim card asking PIN code. Please help, 3rd day without connection. Need urgent for work.Thank you

Vovanich by • Great Neighbour / Super Voisin
  • 6711 Views
  • 13 replies
  • 0 Bravos

Resolved! PUK

I tried unlocking a phone and put the wrong pin in.  Now it is asking for a PUK number which now apparently has to come from public.  How do i get this

Lana by • Good Citizen / Bon Citoyen
  • 2766 Views
  • 16 replies
  • 1 Bravos

Resolved! loss cell phone

I have lost my cell phone how do I activate my new cell phone and sim card? 

Resolved! blocked account

Hello, good afternoon, I forgot my password and my account was blocked, I need to recover it to be able to register my new payment method. somebody could help me? Thank you so much 

Elisama9109 by • Great Neighbour / Super Voisin
  • 1124 Views
  • 5 replies
  • 0 Bravos

Resolved! Calls and texts

I am unable to receive calls or texts can you call my number and talk to me and see if there is anything you can do..I am new to this service and this is very unacceptable 

Joeohosis by • Great Neighbour / Super Voisin
  • 1696 Views
  • 11 replies
  • 0 Bravos

Resolved! Data overages

What happens if you use more than 100% of your data on your plan 

Paul46 by • Great Neighbour / Super Voisin
  • 1332 Views
  • 4 replies
  • 0 Bravos

Start ringing lag

I've just switched my phone from Speakout (Rogers) to P.M. and ported the number.When I call my P.M cell phone from my home IP phone, it takes 45 seconds to start ringing - never experienced something like this.When I call my other cell on Rogers net...

psupreme by • Great Neighbour / Super Voisin
  • 1466 Views
  • 9 replies
  • 1 Bravos

Plans not working

Hi. My plan renewed but not working. Any ideas

Sbl63 by • Great Neighbour / Super Voisin
  • 1536 Views
  • 10 replies
  • 0 Bravos
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